Karbon - Website Accessibility Issues in Some Regions – Incident details

All systems operational

Website Accessibility Issues in Some Regions

Resolved
Partial outage 30 %
Started about 1 year agoLasted about 3 hours

Affected

Karbon Website

Partial outage from 11:27 PM to 1:46 AM, Operational from 1:46 AM to 2:11 AM

the Loft Community

Partial outage from 11:27 PM to 1:46 AM, Operational from 1:46 AM to 2:11 AM

Updates
  • Resolved
    UTC
    Resolved

    Our upstream provider has confirmed that the issue is resolved, and we can confirm that access to all of our pages has been restored for the impacted regions.

    We apologize for the disruption that this caused. If you continue to experience any issues, please reach out to support@karbonhq.com

  • Monitoring
    UTC
    Monitoring

    Access to the affected sites has been restored. We're going to monitor this and provide an update in the next hour before considering this issue resolved.

  • Identified
    UTC
    Identified

    We are continuing to monitor an accessibility issue affecting our websites in certain regions. The issue remains ongoing and appears to be related to an upstream problem with a third-party provider that supports our web infrastructure.

    At this time, we are still awaiting further updates or resolution from the provider. We remain in contact with them and will share more information as soon as it becomes available.

    Affected Sites:

    🔒 Please note: This issue does not affect the Karbon application. Access to your Karbon account and core functionality remains fully operational.

  • Investigating
    UTC
    Investigating

    We are currently investigating an accessibility issue affecting our websites in certain regions. Users may be unable to load our websites or may experience degraded performance.

    Affected Sites:

    ·       karbonhq.com

    ·       developers.karbonhq.com

    ·       community.karbonhq.com

    The disruption appears to be related to an upstream issue with a third-party provider that supports our web infrastructure. We will share further updates as soon as more information becomes available.

    🔒 Please note: This issue does not affect the Karbon application. Access to your Karbon account and core functionality remains fully operational.