Karbon - Microsoft service disruption impacting email deliverability – Incident details

All systems operational

Microsoft service disruption impacting email deliverability

Resolved
Partial outage
Started about 1 year agoLasted 34 minutes

Affected

Karbon Web Application

Partial outage from 12:02 AM to 12:36 AM

Emails

Partial outage from 12:02 AM to 12:36 AM

Updates
  • Resolved
    UTC
    Resolved

    After monitoring, Microsoft have confirmed that all services are up and running as expected. The impact began at 9:45 pm UTC and ended at 11:30 pm UTC on Monday, June 16, 2025.

    If you are still experiencing any issues with your email deliverability, please contact support@karbonhq.com.

  • Monitoring
    UTC
    Monitoring

    Some Karbon customers using Outlook may be experiencing issues with email syncing. The problem originates from an issue within Microsoft's 365 services. Microsoft has acknowledged the issue and has implemented a fix. The impact started from 9:45pm UTC on Monday June 16th. Email processing should be improving now, and we'll continue to monitor the issue until we have a confirmed resolution.