Users may be experiencing issues with Triage syncing in emails

Resolved

Major outage

Started 2 months agoLasted 33 minutes

Affected

Karbon Web Application

Shared Triage

Emails

Updates

Resolved
November 26, 2025 at 10:19 AM
Resolved
November 26, 2025 at 10:19 AM
This incident has been resolved.
Monitoring
November 26, 2025 at 10:02 AM
Monitoring
November 26, 2025 at 10:02 AM
A fix has been implemented and we're starting to see recovery of all services and queued messages. Our team are monitoring.
Investigating
November 26, 2025 at 9:45 AM
Investigating
November 26, 2025 at 9:45 AM
We are currently investigating this incident.

Karbon - Users may be experiencing issues with Triage syncing in emails – Incident details