Karbon - Deliverability Issues with Microsoft Email Services – Incident details

All systems operational

Deliverability Issues with Microsoft Email Services

Resolved
Major outage
Started 22 days agoLasted about 6 hours
Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Karbon Triage sync is working across all providers and will continue to monitor this.

    This status will be changed to Resolved once we have notification from Microsoft that the issue has been fixed from their side.

  • Update
    Update

    An automated process is now in place to ensure continued processing of Gmail messages, significantly reducing the impact for customers not using Microsoft email providers.

    We’re currently waiting on Microsoft to resolve the issue on their side. In parallel, we’re confirming the best approach to safely restore M365 triage inbox sync once service is recovered.

  • Identified
    Identified

    Due to an ongoing Microsoft outage, some Karbon customers will experience delays in receiving emails.
    For more information, you can visit https://status.cloud.microsoft/

    When the issue is resolved, we'll update our status and confirm when emails are processing as expected.