Karbon - Triage loading issues for some customers – Incident details

All systems operational

Triage loading issues for some customers

Resolved
Major outage
Started 5 months agoLasted 44 minutes

Affected

Karbon Web Application

Partial outage from 11:07 PM to 11:40 PM, Operational from 11:40 PM to 11:51 PM

Shared Triage

Partial outage from 11:07 PM to 11:40 PM, Operational from 11:40 PM to 11:51 PM

Emails

Partial outage from 11:07 PM to 11:40 PM, Operational from 11:40 PM to 11:51 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue affecting Triage and Timeline loading has been resolved. All services are now functioning normally. We apologize for the inconvenience and appreciate your patience.

  • Monitoring
    UTC
    Monitoring

    . Our engineers have identified and resolved the underlying cause of this issue. Services are operating as expected, and most users should now be able to access Triage and Timelines without issue. We are continuing to monitor before marking this incident as fully resolved.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue where some users may experience Triage pages failing to load or loading indefinitely. Timelines may also be affected. Our engineering team is actively working to identify the root cause and restore full functionality. We will provide an update within the next 30 minutes.