Karbon for Clients – Account Registration Error - Incident details

Resolved

Partial outage

Started 7 months agoMarch 18, 2026Lasted 12 hours 9 minutesMarch 18, 20268:58 PMMarch 19, 20269:08 AMUTC

Affected

Karbon For Clients

Mobile Application

Web Application

Updates

Resolved
March 19, 2026 at 9:08 AMUTC
Resolved
March 19, 2026 at 9:08 AMUTC
This incident has been resolved.
Identified
March 18, 2026 at 11:50 PMUTC
Identified
March 18, 2026 at 11:50 PMUTC
We have remediated impacted tenants, however a full fix is still in progress and any new updates to Firm Settings or Name in Karbon may continue to be affected in the meantime. We will provide a further update shortly.
Investigating
March 18, 2026 at 8:58 PMUTC
Investigating
March 18, 2026 at 8:58 PMUTC
We are currently investigating an issue where contacts are unable to create a Karbon for Clients account. Affected users receive the error: "The specified organization is not accepting registrations."
Our team is actively looking into the cause. We will provide an update as soon as more information is available.

Karbon - Karbon for Clients – Account Registration Error – Incident details