Karbon - Karbon is not accessible for some customers – Incident details

All systems operational

Karbon is not accessible for some customers

Resolved
Degraded performance
Started about 1 month agoLasted 31 minutes

Affected

Karbon Web Application

Major outage from 12:25 AM to 12:43 AM, Degraded performance from 12:43 AM to 12:55 AM

Log in & Access

Major outage from 12:25 AM to 12:43 AM, Degraded performance from 12:43 AM to 12:55 AM

Updates
  • Resolved
    UTC
    Resolved

    We have resolved the recent connectivity and performance issues. Our team identified the root cause and performed the necessary system maintenance to restore stability. All services are now fully operational, and we are continuing to monitor system performance closely.

    We will be implementing mitigation steps to prevent this from happening again. We apologize for the disruption this caused.

  • Update
    UTC
    Update

    Performance has now returned to normal. We are still investigating the cause of the issue and will provide an update shortly.

  • Update
    UTC
    Update

    Access should now be restored, however, we're still investigating performance issues. We'll share an update as soon as we have additional information.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue causing the login page to fail to load for some customers, with some users seeing a 503 or Cloudflare error. This is impacting multiple customers. Our team is actively working to identify the root cause and will post another update as soon as we have more information.