Karbon - Some users are experiencing email sync issues with Triage – Incident details

All systems operational

Some users are experiencing email sync issues with Triage

Resolved
Partial outage
Started 7 days agoLasted about 1 hour

Affected

Karbon Web Application

Partial outage from 2:51 PM to 4:07 PM

Shared Triage

Partial outage from 2:51 PM to 4:07 PM

Emails

Partial outage from 2:51 PM to 4:07 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We've implemented a fix, and emails are now coming in to Triage. We will monitor this and provide another update once we confirm the issue is fully resolved.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue where some customers are not able to receive emails in Triage.