Karbon - Karbon email sync delays for for some customers – Incident details

All systems operational

Karbon email sync delays for for some customers

Resolved
Degraded performance
Started 15 days agoLasted 23 minutes

Affected

Karbon Web Application

Degraded performance from 2:06 AM to 2:29 AM

Personal Triage

Degraded performance from 2:06 AM to 2:29 AM

Shared Triage

Degraded performance from 2:06 AM to 2:29 AM

Emails

Degraded performance from 2:06 AM to 2:29 AM

Updates
  • Resolved
    UTC
    Resolved

    Emails are now syncing as expected. We will continue to work on remediation to prevent a recurrence of this issue. We apologize for the disruption that was caused here. If you continue to experience any issues with email deliverability, please reach out to support@karbonhq.com.

  • Identified
    UTC
    Identified

    The issue impacting email deliverability has been identified. Email processing is stabilizing, and we expect email sync times to return to normal in the next ~20 minutes. We'll provide another update when the issue is fully resolved.

  • Investigating
    UTC
    Investigating

    Email syncing is delayed for some Karbon customers. We are currently investigating the cause, and we aim to restore normal functioning shortly.