Karbon - Karbon Email Triage issues for some customers – Incident details

All systems operational

Karbon Email Triage issues for some customers

Resolved
Partial outage
Started 9 days agoLasted 4 hours 18 minutes

Affected

Karbon Web Application

Partial outage from 6:34 PM to 10:52 PM

Personal Triage

Partial outage from 6:34 PM to 10:52 PM

Shared Triage

Partial outage from 6:34 PM to 10:52 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We are currently monitoring the recovery of the Triage queue. New incoming messages are processing normally, and we will continue to closely monitor the system until operations are fully restored.

  • Update
    UTC
    Update

    We are continuing to investigate the issue causing email delays in Triage. Our team is actively working to identify the root cause and restore full functionality, and we will provide another update as soon as more information is available.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue affecting emails in Triage for some Karbon customers.