Karbon - Karbon for Clients – Account Registration Error – Incident details

All systems operational

Karbon for Clients – Account Registration Error

Resolved
Partial outage
Started 5 months agoLasted about 12 hours

Affected

Karbon For Clients

Partial outage from 8:58 PM to 9:08 AM

Mobile Application

Partial outage from 8:58 PM to 9:08 AM

Web Application

Partial outage from 8:58 PM to 9:08 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We have remediated impacted tenants, however a full fix is still in progress and any new updates to Firm Settings or Name in Karbon may continue to be affected in the meantime. We will provide a further update shortly.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue where contacts are unable to create a Karbon for Clients account. Affected users receive the error: "The specified organization is not accepting registrations."

    Our team is actively looking into the cause. We will provide an update as soon as more information is available.