Karbon - Karbon Interface Not Showing Correctly for Some Customers – Incident details

All systems operational

Karbon Interface Not Showing Correctly for Some Customers

Resolved
Degraded performance
Started 5 months agoLasted about 3 hours

Affected

Karbon Web Application

Degraded performance from 12:41 AM to 3:48 AM

Shared Triage

Degraded performance from 12:41 AM to 3:48 AM

Emails

Degraded performance from 12:41 AM to 3:48 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently investigating an issue impacting the Karbon user interface not rendering correctly for some customers. Affected users may notice missing buttons or other interface elements not displaying as expected.

    To resolve, we advise users to clear their cache and cookies. Our team is actively looking into the cause and we will provide an update as soon as more information is available.