Karbon - Some Customers Experiencing Triage Slowness and Connectivity Issues – Incident details

All systems operational

Some Customers Experiencing Triage Slowness and Connectivity Issues

Resolved
Degraded performance
Started 5 months agoLasted about 8 hours

Affected

Karbon Web Application

Degraded performance from 6:06 PM to 6:53 PM, Operational from 6:53 PM to 7:45 PM, Degraded performance from 7:45 PM to 1:58 AM

Shared Triage

Degraded performance from 6:06 PM to 6:53 PM, Operational from 6:53 PM to 7:45 PM, Degraded performance from 7:45 PM to 1:58 AM

Emails

Degraded performance from 6:06 PM to 6:53 PM, Operational from 6:53 PM to 7:45 PM, Degraded performance from 7:45 PM to 1:58 AM

Work

Degraded performance from 6:06 PM to 6:53 PM, Operational from 6:53 PM to 7:45 PM, Degraded performance from 7:45 PM to 1:58 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The issue has been resolved and we are continuing to monitor.

  • Investigating
    UTC
    Investigating

    We are reopening this issue and actively investigating the continued disruption.

    We apologize for the inconvenience and will provide updates as soon as more information is available.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently investigating reports of performance issues e.g. Triage and timeline loading, failed to send email, mostly affecting customers in Canada region.

    Our team is actively investigating the root cause. We will provide an update as soon as more information is available.