Karbon - WIP values in Analytics dashboard displaying as incorrect – Incident details

All systems operational

WIP values in Analytics dashboard displaying as incorrect

Resolved
Partial outage
Started 2 months agoLasted about 10 hours

Affected

Karbon Web Application

Partial outage from 1:53 AM to 11:56 AM

Analytics

Partial outage from 1:53 AM to 11:56 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We have identified the root cause of the issue and implemented a fix, which is currently being prepared for deployment. Additional remediation work is also underway for related components.

    Our engineering team is actively working on resolving the remaining impact and will continue to provide updates as progress is made.

    Thank you for your patience while we work to fully restore service.

  • Investigating
    UTC
    Investigating

    Some customers have reported WIP values in the Analytics dashboard as being incorrect. We are currently investigating this.