Karbon - Notice history

All systems operational

Karbon API - Operational

Integrations - Operational

Karbon Mobile App - Operational

Client Portal - Operational

Karbon Website - Operational

Karbon Academy - Operational

Karbon Community - Operational

Karbon Help - Operational

Notice history

Sep 2025

Karbon Academy Login Error
  • Resolved
    Resolved

    The issue causing errors when logging in to Karbon Academy (https://karbon.northpass.com/app) has now been fixed. Users should be able to log in successfully.

    Thank you for your patience while we worked with our partner to resolve this.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented by our partner.

  • Update
    Update

    Our partner continues to investigate the issue.

  • Investigating
    Investigating

    Our users are experiencing errors when logging in to Karbon Academy (https://karbon.northpass.com/app). We are actively working with our partner to resolve the issue as quickly as possible. All other Karbon systems should remain operational.

    Thank you for your patience and understanding. We’ll provide updates as soon as we have more information.

Triage Issues in North American Region
  • Resolved
    Resolved

    We’ve resolved an issue where users were not able to send emails, add notes, add to timeline, or save comments. All affected services are now fully operational.

  • Investigating
    Investigating

    We’re investigating an issue where users are not able to send emails, add notes, add to timeline, or save comments. These actions may fail to submit, appear to spin indefinitely, or return an error. Our team is actively investigating and working to resolve the matter with the highest priority. We will provide updates as soon as more information is available. Thank you for your patience and understanding.

Issues loading documents in the E-signature feature
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    The provider has identified the issue and is working on a fix.

  • Investigating
    Investigating

    We are currently investigating an incident impacting documents from loading in the E-signature feature. The disruption is due to an upstream issue with a third-party provider. We will share further updates as soon as more information becomes available.

Community Page Accessibility Issue
  • Resolved
    Resolved

    The issue with our community page has been successfully resolved and the page is now functioning normally.

  • Investigating
    Investigating

    Our community page is currently having issues loading and might be slower. We are actively working with our partner to resolve the issue as quickly as possible. All Karbon systems should remain operational.

    Thank you for your patience and understanding. We’ll provide updates as soon as we have more information.

Karbon Academy Maintenece
  • Completed
    September 03, 2025 at 8:30 AM
    Completed
    September 03, 2025 at 8:30 AM
    Maintenance has completed successfully
  • In progress
    September 03, 2025 at 8:00 AM
    In progress
    September 03, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    September 03, 2025 at 8:00 AM
    Planned
    September 03, 2025 at 8:00 AM

    Karbon Academy will be unavailable for roughly 30 minutes as our third-party partner performs routine maintenance.

Aug 2025

Delays in email transfers and other background processes for some customers
  • Resolved
    Resolved

    We have fully resolved the issue that caused delays in email delivery and other updates within the application. System performance has returned to normal, and all queued messages have been processed successfully.

    The disruption was triggered by an availability issue within part of our underlying infrastructure, which temporarily impacted one of the service nodes. Once the degraded component was identified, we rerouted traffic and restored normal operation.

    We are working with our infrastructure provider to ensure resiliency measures prevent similar disruptions going forward.

    Thank you for your patience while we worked to restore services.

  • Monitoring
    Monitoring

    We implemented a fix, and the processes are recovering. Emails are now being processed and are coming through. We'll monitor the progress before declaring this issue resolved. We'll have another update within 30 minutes.

  • Identified
    Identified

    We have identified the cause of this issue and are currently working on a fix. We'll provide an update within the next 30 minutes.

  • Investigating
    Investigating

    We are currently investigating an issue where emails and other updates are delayed in the app for a subset of customers. No data loss is expected. We will provide additional updates shortly as we have them.

Triage not loading for some customers in Canada
  • Resolved
    Resolved

    The Triage loading issue affecting some Canadian customers has been fixed and service is fully restored.

  • Investigating
    Investigating

    We are investigating an issue causing the Triage view to fail to load for some customers in Canada. Other regions and product areas appear unaffected. We’ll share another update as soon as we know more.

Scheduled Maintenance August 10, 2025
  • Completed
    August 10, 2025 at 7:28 AM
    Completed
    August 10, 2025 at 7:28 AM
    Maintenance has completed successfully.
  • In progress
    August 10, 2025 at 7:00 AM
    In progress
    August 10, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    August 10, 2025 at 7:00 AM
    Planned
    August 10, 2025 at 7:00 AM

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Email Issues in North American Region
  • Resolved
    Resolved

    We have successfully resolved the issues with email, notes and comments.

  • Investigating
    Investigating

    We are aware that some users in North America are currently experiencing issues with email, notes and comments. Our team is actively investigating and working to resolve the matter with the highest priority. We will provide updates as soon as more information is available. Thank you for your patience and understanding.

Website accessibility issues for some Canadian Customers
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.

Jul 2025

Scheduled Maintenance July 27, 2025
  • Completed
    July 27, 2025 at 7:53 AM
    Completed
    July 27, 2025 at 7:53 AM
    Maintenance has completed successfully.
  • In progress
    July 27, 2025 at 7:00 AM
    In progress
    July 27, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    July 27, 2025 at 7:00 AM
    Planned
    July 27, 2025 at 7:00 AM

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Karbon Academy Planned Maintenance July 26, 2025
  • Completed
    July 27, 2025 at 9:00 AM
    Completed
    July 27, 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    July 27, 2025 at 5:00 AM
    In progress
    July 27, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    July 27, 2025 at 5:00 AM
    Planned
    July 27, 2025 at 5:00 AM

    Karbon Academy will be temporarily unavailable due to scheduled maintenance by our third-party platform provider. All other areas of the Karbon application will remain fully accessible and operational. We recommend planning your learning activities around this scheduled downtime.

Unexpected service outage - Karbon for Clients - Canadian Customers
  • Resolved
    Resolved

    This issue has now been resolved.

    Thank you for your patience, and we apologise for any inconvenience this has caused.

  • Monitoring
    Monitoring

    Thank you for your patience.

    We have now implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently experiencing an unexpected service outage relating to Karbon for Clients that impacts some of our customers in Canada.

    Our team is actively looking to resolve this issue. Please accept our apologies for the inconvenience this is causing, and we appreciate your patience during this time.

    You will be notified when the issue is resolved.

    In the meantime, reach out to our Support team at support@karbonhq.com if you have any further questions.

    Thank you

Scheduled Maintenance July 6, 2025
  • Completed
    July 06, 2025 at 9:18 AM
    Completed
    July 06, 2025 at 9:18 AM
    Maintenance has completed successfully.
  • In progress
    July 06, 2025 at 7:00 AM
    In progress
    July 06, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    July 06, 2025 at 7:00 AM
    Planned
    July 06, 2025 at 7:00 AM

    We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption

Jul 2025 to Sep 2025

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