Duration: 1 hour and 46 minutes

Affected Components: Billing, Emails, Payments, Assignments, Contacts, Karbon Mobile App, Mobile Application, Karbon API, Shared Triage, Work, Web Application, Log in & Access, My Week, Client Portal, Insights, Analytics, Integrations

Mar 22, 05:00:00 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Mar 22, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 22, 06:46:01 GMT+0
Completed - Maintenance has completed successfully..

Duration: 7 hours and 52 minutes

Affected Components: Emails, Shared Triage, Work

Mar 19, 19:45:41 GMT+0
Investigating - We are reopening this issue and actively investigating the continued disruption. We apologize for the inconvenience and will provide updates as soon as more information is available. .

Mar 19, 18:06:36 GMT+0
Investigating - We are currently investigating reports of performance issues e.g. Triage and timeline loading, failed to send email, mostly affecting customers in Canada region. Our team is actively investigating the root cause. We will provide an update as soon as more information is available..

Mar 19, 18:53:38 GMT+0
Resolved - This incident has been resolved..

Mar 19, 20:07:53 GMT+0
Monitoring - The issue has been resolved and we are continuing to monitor..

Mar 20, 01:58:27 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 7 minutes

Affected Components: Emails, Shared Triage

Mar 19, 00:41:34 GMT+0
Investigating - We are currently investigating an issue impacting the Karbon user interface not rendering correctly for **some** **customers**. Affected users may notice missing buttons or other interface elements not displaying as expected. To resolve, we advise users to clear their cache and cookies. Our team is actively looking into the cause and we will provide an update as soon as more information is available..

Mar 19, 03:48:28 GMT+0
Resolved - This incident has been resolved..

Duration: 12 hours and 10 minutes

Affected Components: Mobile Application, Web Application, , Karbon For Clients →

Mar 18, 23:50:51 GMT+0
Identified - We have remediated impacted tenants, however a full fix is still in progress and any new updates to Firm Settings or Name in Karbon may continue to be affected in the meantime. We will provide a further update shortly..

Mar 18, 20:58:51 GMT+0
Investigating - We are currently investigating an issue where contacts are unable to create a Karbon for Clients account. Affected users receive the error: _"The specified organization is not accepting registrations."_ Our team is actively looking into the cause. We will provide an update as soon as more information is available..

Mar 19, 09:08:42 GMT+0
Resolved - This incident has been resolved..

Duration: 44 minutes

Affected Components: Emails, Shared Triage

Mar 17, 23:07:45 GMT+0
Investigating - We are currently investigating an issue where some users may experience Triage pages failing to load or loading indefinitely. Timelines may also be affected. Our engineering team is actively working to identify the root cause and restore full functionality. We will provide an update within the next 30 minutes..

Mar 17, 23:40:08 GMT+0
Monitoring - **.** Our engineers have identified and resolved the underlying cause of this issue. Services are operating as expected, and most users should now be able to access Triage and Timelines without issue. We are continuing to monitor before marking this incident as fully resolved..

Mar 17, 23:51:19 GMT+0
Resolved - The issue affecting Triage and Timeline loading has been resolved. All services are now functioning normally. We apologize for the inconvenience and appreciate your patience..

Duration: 1 hour and 2 minutes

Affected Components: Emails

Mar 17, 04:23:35 GMT+0
Investigating - We are currently investigating an issue affecting access to Triage. Some users attempting to access the Triage service are experiencing an issue where the page does not fully load. Instead, the interface remains in a continuous loading state, and the service never becomes accessible. Our engineering team is working to identify the root cause and restore full functionality as soon as possible. We will provide an update as soon as we have new information..

Mar 17, 05:11:28 GMT+0
Monitoring - We implemented a fix and are currently monitoring the results. Some users are now reporting that the issue is resolved..

Mar 17, 05:25:10 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 4 minutes

Affected Components: Billing, Emails, Payments, Work, Karbon Mobile App, Mobile Application, Karbon API, Shared Triage, Web Application, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations

Mar 15, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 15, 06:03:35 GMT+0
Completed - Maintenance has completed successfully..

Mar 15, 05:00:00 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Duration: 21 minutes

Affected Components: Emails, Shared Triage

Mar 12, 19:37:25 GMT+0
Investigating - We are currently investigating an issue where some customers may be unable to send emails or post notes. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available..

Mar 12, 19:58:33 GMT+0
Resolved - The issue impacting email sending and note posting has been resolved and normal functionality has been restored. .

Duration: 1 hour and 10 minutes

Affected Components: Work

Mar 6, 22:30:56 GMT+0
Investigating - We are currently investigating an issue where some users may encounter an error when attempting to load or open certain work items in Karbon. In affected cases, users may see the error message: **“There was an error retrieving data from the server.”** Our team is actively investigating the root cause and working on a fix. We will continue to provide updates as more information becomes available..

Mar 6, 23:41:10 GMT+0
Resolved - This incident has been resolved..

Duration: 28 days, 11 hours and 43 minutes

Affected Components: Billing, Payments, Karbon Help, Karbon Community, Emails, Karbon Mobile App, Karbon API, Work, Mobile Application, Shared Triage, Karbon Website, Web Application, Log in & Access, Assignments, Contacts, My Week, Karbon Academy, Client Portal, Insights, Analytics, Integrations

Mar 5, 18:49:48 GMT+0
Investigating - When clicking "& Others" in an email, the email section closes instead of displaying the additional recipients included in the email. The team is currently investigating the behavior to determine the root cause and identify a fix..

Mar 6, 01:43:46 GMT+0
Identified - We are currently working on a fix for this issue. We will provide another update once the fix has been fully deployed..

Mar 6, 06:13:31 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 50 minutes

Affected Components: Mobile Application, Web Application, , Karbon For Clients →

Feb 24, 22:14:19 GMT+0
Investigating - We are currently investigating an issue where some clients are not receiving authentication codes via email. Our team is actively working to identify the root cause and restore normal delivery as quickly as possible..

Feb 24, 22:45:43 GMT+0
Investigating - This appears to be impacting Microsoft email domains (e.g., [hotmail.com](http://hotmail.com), [outlook.com](http://outlook.com), [msn.com](http://msn.com)). Our team is continuing to investigate the issue to identify the root cause and restore normal delivery as quickly as possible..

Feb 25, 00:04:22 GMT+0
Resolved - We’ve implemented a solution for the authentication code delivery issue by updating the sender address. Authentication codes will now come from KarbonHQ <[no-reply@kinde.com](mailto:no-reply@kinde.com)\>. Please let the clients check their spam/junk folders and allow this sender if needed. We’ll return to our usual sender address — KarbonHQ <[concierge@karbonhq.com](mailto:concierge@karbonhq.com)\> once everything is fully restored..

Duration: 41 minutes

Affected Components: Shared Triage, Emails

Feb 23, 20:01:38 GMT+0
Investigating - We are currently investigating an issue where some customers are unable to attach messages to timelines, tag or assign items, post comments, or send and receive emails within Triage..

Feb 23, 20:08:47 GMT+0
Investigating - We are currently investigating this incident..

Feb 23, 20:42:23 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 48 minutes

Feb 7, 10:26:28 GMT+0
Monitoring - We're starting to see services recover and are continuing to monitor..

Feb 7, 10:43:05 GMT+0
Monitoring - The disruption was caused by an outage affecting one of our upstream providers, **Microsoft Azure**. You can find more details on [**Azure’s**](https://status.azure.com/)[**status page**](https://status.azure.com/). All Karbon systems are now fully operational. Our team will continue to monitor performance closely until Azure confirms their recovery is complete..

Feb 7, 10:44:21 GMT+0
Resolved - This incident has been resolved..

Feb 7, 08:56:13 GMT+0
Investigating - We are currently investigating an incident where some customers are unable to access the Karbon Application.

Duration: 33 minutes

Affected Components: Shared Triage, Emails

Feb 4, 19:32:42 GMT+0
Investigating - We are currently investigating this incident..

Feb 4, 20:05:27 GMT+0
Resolved - This incident has been resolved..

Duration: 36 minutes

Affected Components: Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations

Feb 1, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 1, 06:35:48 GMT+0
Completed - Maintenance has completed successfully..

Feb 1, 06:00:00 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Duration: 6 hours and 20 minutes

Jan 23, 06:25:27 GMT+0
Resolved - This incident has been resolved..

Jan 23, 01:22:36 GMT+0
Identified - An automated process is now in place to ensure continued processing of Gmail messages, significantly reducing the impact for customers not using Microsoft email providers. We’re currently waiting on Microsoft to resolve the issue on their side. In parallel, we’re confirming the best approach to safely restore M365 triage inbox sync once service is recovered..

Jan 23, 00:05:51 GMT+0
Identified - Due to an ongoing Microsoft outage, some Karbon customers will experience delays in receiving emails. For more information, you can visit <https://status.cloud.microsoft/> When the issue is resolved, we'll update our status and confirm when emails are processing as expected..

Jan 23, 03:48:53 GMT+0
Monitoring - Karbon Triage sync is working across all providers and will continue to monitor this. This status will be changed to Resolved once we have notification from Microsoft that the issue has been fixed from their side..

Duration: 8 days, 15 hours and 48 minutes

Jan 12, 08:52:54 GMT+0
Resolved - This incident has been resolved..

Jan 9, 03:47:20 GMT+0
Investigating - **Investigating - Standard Users unable to add a task on Client Requests.** We are currently investigating an issue where users with **Standard permissions** are unable to add tasks within the **Client Request** section. When attempting to add a task, users may see a blue loading indicator, but the task fails to save and disappears after the page is refreshed. Our team is actively working to identify the root cause and will provide further updates as soon as more information becomes available..

Jan 9, 04:56:19 GMT+0
Identified - We are downgrading the severity of this incident. We have identified a fix that will be in place early next week. We have a temporary workaround for users with Standard permissions: by granting **all Work-Specific access**, they will be able to add tasks in the Client Request section. We'll notify everyone who reached out when the fix is in place..

Jan 12, 07:39:07 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 40 minutes

Affected Components: Shared Triage, Emails

Dec 29, 17:09:33 GMT+0
Investigating - We are currently investigating this incident..

Dec 29, 18:36:51 GMT+0
Investigating - We are continuing to work on a fix for this incident. Some email messages are now being processed, but delays may still occur as we complete remediation..

Dec 29, 18:49:41 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 54 minutes

Affected Components: Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations

Dec 14, 06:00:00 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Dec 14, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 14, 07:53:35 GMT+0
Completed - Maintenance has completed successfully..

Duration: 2 hours and 37 minutes

Affected Components: Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations

Dec 7, 06:00:00 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Dec 7, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 7, 07:35:53 GMT+0
Identified - Our maintenance window is running longer than planned. We expect to complete the work within the next 60 minutes. Thank you for your patience..

Dec 7, 08:36:35 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 42 minutes

Affected Components: Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations

Nov 30, 06:00:00 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Nov 30, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 30, 07:42:28 GMT+0
Completed - Maintenance has completed successfully..

Duration: 33 minutes

Affected Components: Shared Triage, Emails

Nov 26, 09:45:53 GMT+0
Investigating - We are currently investigating this incident..

Nov 26, 10:02:10 GMT+0
Monitoring - A fix has been implemented and we're starting to see recovery of all services and queued messages. Our team are monitoring..

Nov 26, 10:19:01 GMT+0
Resolved - This incident has been resolved..

Duration: 50 minutes

Affected Components: Shared Triage, Emails

Nov 25, 04:16:50 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 25, 04:47:27 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 25, 05:07:12 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 7 minutes

Affected Components: Analytics

Nov 20, 21:16:10 GMT+0
Monitoring - There's a Snowflake incident ongoing in Australia East, impacting reader accounts and Power BI embedded reports. The customer impact is resolved, but we are still monitoring the situation..

Nov 21, 00:23:21 GMT+0
Resolved - The incident impact Snowflake has been resolved. All reader accounts and Power BI reports are functioning as expected. If you see any impacts, please reach out to us at: [https://karbonhq.com/contact-us/.](https://karbonhq.com/contact-us/).

Duration: 3 hours and 3 minutes

Affected Components: Web Application, Payments, Karbon Community, Karbon Help, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Karbon Website, Billing, Log in & Access, Assignments, Contacts, My Week, Karbon Academy, Client Portal, Insights, Analytics, Integrations

Nov 18, 14:20:24 GMT+0
Monitoring - App monitoring is currently reporting full service availability for Karbon. No issues or outages have been detected in the last hour. Cloudflare have yet to officially resolve the incident on their end..

Nov 18, 14:32:35 GMT+0
Resolved - This incident has been resolved..

Nov 18, 11:30:00 GMT+0
Investigating - Our engineers are investigating further..

Duration: 2 hours and 10 minutes

Affected Components: Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations

Nov 2, 03:00:00 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Nov 2, 03:00:00 GMT+0
Identified - Maintenance is now in progress..

Nov 2, 05:40:05 GMT+0
Completed - Maintenance has completed successfully..

Duration: 5 hours and 11 minutes

Affected Components: Web Application, , Karbon For Clients →

Oct 29, 17:44:29 GMT+0
Monitoring - Our Karbon for Clients website is currently having issues loading. We are actively working to resolve the issue as quickly as possible. All other Karbon systems should remain operational Thank you for your patience and understanding. We’ll provide updates as soon as we have more information..

Oct 29, 19:24:52 GMT+0
Monitoring - The disruption was caused by an outage affecting one of our upstream providers, **Microsoft Azure**. You can find more details on [Azure’s status page](https://status.azure.com/). All Karbon systems are now fully operational. Our team will continue to monitor performance closely until Azure confirms their recovery is complete..

Oct 29, 22:55:46 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 11 minutes

Affected Components: Payments, My Week, Work, Shared Triage, Emails, Billing, Log in & Access, Assignments, Contacts, , Insights, Analytics, Karbon Web Application →

Oct 20, 08:00:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 20, 08:46:42 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 20, 08:51:20 GMT+0
Monitoring - This may be resolved, and we are currently monitoring. This was related to an upstream issue from Amazon Web Services..

Oct 20, 10:11:04 GMT+0
Resolved - This incident has been resolved..

Duration: 23 minutes

Affected Components: Payments, Karbon API, My Week, Work, Log in & Access, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Assignments, Client Portal, Insights, Billing, Analytics, Contacts, Web Application, Integrations

Oct 12, 06:23:06 GMT+0
Completed - Maintenance has completed successfully..

Oct 12, 06:00:00 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers in the UK region. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Oct 12, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours and 9 minutes

Affected Components: Emails

Oct 6, 09:00:41 GMT+0
Investigating - We are currently investigating this incident..

Oct 6, 11:09:23 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours and 32 minutes

Affected Components: Analytics

Oct 1, 08:00:26 GMT+0
Investigating - We are currently investigating an issue impacting **Karbon Practice Intelligence (KPI) workbooks** from loadingfor some of our customers. Our team is working to determine the cause and will provide updates as soon as possible. Thank you for your patience. More information will be shared shortly..

Oct 1, 11:18:24 GMT+0
Identified - The disruption is due to an upstream issue with a cloud service provider. We are actively working with them to resolve this..

Oct 1, 12:23:37 GMT+0
Monitoring - This has been fixed, and we are currently monitoring..

Oct 1, 13:32:07 GMT+0
Resolved - This incident has been resolved..

Duration: 27 minutes

Affected Components: Karbon Help

Sep 30, 23:48:49 GMT+0
Completed - Maintenance has completed successfully..

Sep 30, 23:21:31 GMT+0
Identified - Maintenance is now in progress..

Sep 30, 23:00:00 GMT+0
Identified - As part of our ongoing improvements, we will be conducting maintenancethat requires temporary downtime of our Help Center. During this time, the [Help Center](https://help.karbonhq.com/) will be unavailable for 20-30 minutes. We recommend planning ahead if you anticipate needing documentation during this period. Our team will be working to complete the maintenance as quickly as possible. If you need anything in the meantime feel free to reach out to Support as usual — we’re here to help. .

Duration: 7 days, 18 hours and 8 minutes

Affected Components: Karbon Help

Sep 28, 22:00:00 GMT+0
Identified - Karbon’s **Help Center is temporarily unavailable** during this scheduled maintenance window. **What’s Happening:** We are performing a system upgrade as part of our ongoing effort to enhance the performance and reliability of our support platform. **What to Expect:** * The [Help Center](https://help.karbonhq.com/) will be inaccessible during the downtime. * All other Karbon services will remain fully operational. **Why This Matters:** These upgrades will allow us to deliver a faster, more reliable support experience moving forward. We appreciate your understanding. Updates will be posted here throughout the maintenance window..

Sep 28, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 29, 00:02:10 GMT+0
Identified - The maintenance window has been extended. Our team is working diligently to complete the upgrade, and we will provide another update as soon as the process is finished..

Sep 29, 01:06:07 GMT+0
Completed - The scheduled maintenance has been completed successfully. All systems are now back online and fully operational. Thank you for your patience during this process..

Duration: 1 hour

Affected Components: Billing, Integrations, Payments, My Week, Analytics, Karbon API, Contacts, Assignments, Client Portal, Insights, Shared Triage, Emails, Log in & Access, Work, Karbon Mobile App, Mobile Application, Web Application

Sep 28, 07:00:00 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Sep 28, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 28, 08:00:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 9 minutes

Affected Components: Karbon Academy

Sep 9, 18:12:29 GMT+0
Investigating - Our users are experiencing errors when logging in to Karbon Academy (<https://karbon.northpass.com/app>). We are actively working with our partner to resolve the issue as quickly as possible. All other Karbon systems should remain operational. Thank you for your patience and understanding. We’ll provide updates as soon as we have more information..

Sep 9, 18:51:39 GMT+0
Investigating - Our partner continues to investigate the issue..

Sep 9, 19:10:06 GMT+0
Identified - The issue has been identified and a fix is being implemented by our partner..

Sep 9, 19:21:11 GMT+0
Resolved - The issue causing errors when logging in to Karbon Academy (<https://karbon.northpass.com/app>) has now been fixed. Users should be able to log in successfully. Thank you for your patience while we worked with our partner to resolve this..

Duration: 44 minutes

Affected Components: Emails

Sep 5, 17:48:50 GMT+0
Resolved - We’ve resolved an issue where users were **not able to send emails, add notes, add to timeline, or save comments**. All affected services are now fully operational..

Sep 5, 17:04:32 GMT+0
Investigating - We’re investigating an issue where users are **not able to send emails, add notes, add to timeline, or save comments**. These actions may fail to submit, appear to spin indefinitely, or return an error. Our team is actively investigating and working to resolve the matter with the highest priority. We will provide updates as soon as more information is available. Thank you for your patience and understanding..

Duration: 30 minutes

Affected Components: Karbon Academy

Sep 3, 08:30:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 3, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 3, 08:00:00 GMT+0
Identified - Karbon Academy will be unavailable for roughly 30 minutes as our third-party partner performs routine maintenance..

Duration: 28 minutes

Affected Components: Emails, Billing, Integrations, Payments, Shared Triage, Log in & Access, My Week, Work, Assignments, Client Portal, Web Application, Mobile Application, Analytics, Karbon API, Contacts, Insights, Karbon Mobile App

Aug 10, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 10, 07:00:00 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Aug 10, 07:28:02 GMT+0
Completed - Maintenance has completed successfully..

Duration: 53 minutes

Affected Components: Payments, Shared Triage, Emails, Billing, Analytics, Web Application, Log in & Access, Client Portal, My Week, Work, Karbon API, Contacts, Assignments, Integrations, Insights, Karbon Mobile App, Mobile Application

Jul 27, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 27, 07:53:23 GMT+0
Completed - Maintenance has completed successfully..

Jul 27, 07:00:00 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Duration: 4 hours

Affected Components: Karbon Academy

Jul 27, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 27, 05:00:00 GMT+0
Identified - **Karbon Academy will be temporarily unavailable** due to scheduled maintenance by our third-party platform provider. All other areas of the Karbon application will remain fully accessible and operational. We recommend planning your learning activities around this scheduled downtime..

Jul 27, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 19 minutes

Affected Components: Shared Triage, Payments, Emails, Billing, Analytics, Web Application, Log in & Access, Client Portal, My Week, Work, Karbon API, Contacts, Assignments, Integrations, Insights, Karbon Mobile App, Mobile Application

Jul 6, 09:18:34 GMT+0
Completed - Maintenance has completed successfully..

Jul 6, 07:00:00 GMT+0
Identified - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption.

Jul 6, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 44 minutes

Affected Components: Shared Triage, Payments, Mobile Application, Emails, Billing, Analytics, Insights, Web Application, Log in & Access, Work, Client Portal, My Week, Assignments, Karbon API, Integrations, Contacts, Karbon Mobile App

Jun 8, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 8, 07:44:20 GMT+0
Completed - Maintenance has completed successfully..

Jun 8, 07:00:00 GMT+0
Identified - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption.

Duration: 2 hours

Affected Components: Emails, Payments, Billing, Analytics, Insights, Mobile Application, Web Application, Log in & Access, Shared Triage, Work, Client Portal, My Week, Assignments, Karbon API, Integrations, Contacts, Karbon Mobile App

May 11, 08:23:00 GMT+0
Completed - Maintenance has completed successfully.

May 11, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

May 11, 07:00:00 GMT+0
Identified - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption..

Duration: 2 hours

Affected Components: Assignments, Emails, Payments, Billing, Karbon API, Analytics, Insights, Mobile Application, Web Application, Log in & Access, Karbon Mobile App, Shared Triage, Integrations, Work, Client Portal, Contacts, My Week

May 4, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

May 4, 07:00:00 GMT+0
Identified - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption..

May 4, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.