Karbon Status - Incident history https://status.karbonhq.com Karbon Sun, 22 Mar 2026 05:00:00 +0000 Scheduled Maintenance Type: Maintenance Duration: 1 hour and 46 minutes Affected Components: Billing, Emails, Payments, Assignments, Contacts, Karbon Mobile App, Mobile Application, Karbon API, Shared Triage, Work, Web Application, Log in & Access, My Week, Client Portal, Insights, Analytics, Integrations Mar 22, 05:00:00 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Mar 22, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 22, 06:46:01 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 46 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>06:46:01</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 22 Mar 2026 05:00:00 +0000 https://status.karbonhq.com/maintenance/cmmwcyo8e00kgl5o8go718hxb https://status.karbonhq.com/maintenance/cmmwcyo8e00kgl5o8go718hxb Some Customers Experiencing Triage Slowness and Connectivity Issues Type: Incident Duration: 7 hours and 52 minutes Affected Components: Emails, Shared Triage, Work Mar 19, 19:45:41 GMT+0 - Investigating - We are reopening this issue and actively investigating the continued disruption. We apologize for the inconvenience and will provide updates as soon as more information is available. Mar 19, 18:06:36 GMT+0 - Investigating - We are currently investigating reports of performance issues e.g. Triage and timeline loading, failed to send email, mostly affecting customers in Canada region. Our team is actively investigating the root cause. We will provide an update as soon as more information is available. Mar 19, 18:53:38 GMT+0 - Resolved - This incident has been resolved. Mar 19, 20:07:53 GMT+0 - Monitoring - The issue has been resolved and we are continuing to monitor. Mar 20, 01:58:27 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 hours and 52 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>19:45:41</var> GMT+0</small><br><strong>Investigating</strong> - We are reopening this issue and actively investigating the continued disruption. We apologize for the inconvenience and will provide updates as soon as more information is available. .</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>18:06:36</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reports of performance issues e.g. Triage and timeline loading, failed to send email, mostly affecting customers in Canada region. Our team is actively investigating the root cause. We will provide an update as soon as more information is available..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>18:53:38</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>20:07:53</var> GMT+0</small><br><strong>Monitoring</strong> - The issue has been resolved and we are continuing to monitor..</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>01:58:27</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 19 Mar 2026 18:06:36 +0000 https://status.karbonhq.com/incident/cmmxs7rln01e8rtd9ekyqztia https://status.karbonhq.com/incident/cmmxs7rln01e8rtd9ekyqztia Karbon Interface Not Showing Correctly for Some Customers Type: Incident Duration: 3 hours and 7 minutes Affected Components: Emails, Shared Triage Mar 19, 00:41:34 GMT+0 - Investigating - We are currently investigating an issue impacting the Karbon user interface not rendering correctly for **some** **customers**. Affected users may notice missing buttons or other interface elements not displaying as expected. To resolve, we advise users to clear their cache and cookies. Our team is actively looking into the cause and we will provide an update as soon as more information is available. Mar 19, 03:48:28 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 7 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>00:41:34</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue impacting the Karbon user interface not rendering correctly for **some** **customers**. Affected users may notice missing buttons or other interface elements not displaying as expected. To resolve, we advise users to clear their cache and cookies. Our team is actively looking into the cause and we will provide an update as soon as more information is available..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>03:48:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 19 Mar 2026 00:41:34 +0000 https://status.karbonhq.com/incident/cmmwqvv1v04ayghfkk5l5yg0p https://status.karbonhq.com/incident/cmmwqvv1v04ayghfkk5l5yg0p Karbon for Clients – Account Registration Error Type: Incident Duration: 12 hours and 10 minutes Affected Components: Mobile Application, Web Application, , Karbon For Clients → Mar 18, 23:50:51 GMT+0 - Identified - We have remediated impacted tenants, however a full fix is still in progress and any new updates to Firm Settings or Name in Karbon may continue to be affected in the meantime. We will provide a further update shortly. Mar 18, 20:58:51 GMT+0 - Investigating - We are currently investigating an issue where contacts are unable to create a Karbon for Clients account. Affected users receive the error: _"The specified organization is not accepting registrations."_ Our team is actively looking into the cause. We will provide an update as soon as more information is available. Mar 19, 09:08:42 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 12 hours and 10 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>23:50:51</var> GMT+0</small><br><strong>Identified</strong> - We have remediated impacted tenants, however a full fix is still in progress and any new updates to Firm Settings or Name in Karbon may continue to be affected in the meantime. We will provide a further update shortly..</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>20:58:51</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where contacts are unable to create a Karbon for Clients account. Affected users receive the error: _"The specified organization is not accepting registrations."_ Our team is actively looking into the cause. We will provide an update as soon as more information is available..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>09:08:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 18 Mar 2026 20:58:51 +0000 https://status.karbonhq.com/incident/cmmwixlmc024o12fp3dqvrlns https://status.karbonhq.com/incident/cmmwixlmc024o12fp3dqvrlns Triage loading issues for some customers Type: Incident Duration: 44 minutes Affected Components: Emails, Shared Triage Mar 17, 23:07:45 GMT+0 - Investigating - We are currently investigating an issue where some users may experience Triage pages failing to load or loading indefinitely. Timelines may also be affected. Our engineering team is actively working to identify the root cause and restore full functionality. We will provide an update within the next 30 minutes. Mar 17, 23:40:08 GMT+0 - Monitoring - **.** Our engineers have identified and resolved the underlying cause of this issue. Services are operating as expected, and most users should now be able to access Triage and Timelines without issue. We are continuing to monitor before marking this incident as fully resolved. Mar 17, 23:51:19 GMT+0 - Resolved - The issue affecting Triage and Timeline loading has been resolved. All services are now functioning normally. We apologize for the inconvenience and appreciate your patience. Type: Incident

Duration: 44 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>23:07:45</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where some users may experience Triage pages failing to load or loading indefinitely. Timelines may also be affected. Our engineering team is actively working to identify the root cause and restore full functionality. We will provide an update within the next 30 minutes..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>23:40:08</var> GMT+0</small><br><strong>Monitoring</strong> - **.** Our engineers have identified and resolved the underlying cause of this issue. Services are operating as expected, and most users should now be able to access Triage and Timelines without issue. We are continuing to monitor before marking this incident as fully resolved..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>23:51:19</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting Triage and Timeline loading has been resolved. All services are now functioning normally. We apologize for the inconvenience and appreciate your patience..</p> ]]> Tue, 17 Mar 2026 23:07:45 +0000 https://status.karbonhq.com/incident/cmmv83cjn02woezxdldmm0e93 https://status.karbonhq.com/incident/cmmv83cjn02woezxdldmm0e93 Triage is not loading. Users attempting to access the service are encountering indefinite loading. Type: Incident Duration: 1 hour and 2 minutes Affected Components: Emails Mar 17, 04:23:35 GMT+0 - Investigating - We are currently investigating an issue affecting access to Triage. Some users attempting to access the Triage service are experiencing an issue where the page does not fully load. Instead, the interface remains in a continuous loading state, and the service never becomes accessible. Our engineering team is working to identify the root cause and restore full functionality as soon as possible. We will provide an update as soon as we have new information. Mar 17, 05:11:28 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the results. Some users are now reporting that the issue is resolved. Mar 17, 05:25:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 2 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>04:23:35</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting access to Triage. Some users attempting to access the Triage service are experiencing an issue where the page does not fully load. Instead, the interface remains in a continuous loading state, and the service never becomes accessible. Our engineering team is working to identify the root cause and restore full functionality as soon as possible. We will provide an update as soon as we have new information..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>05:11:28</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the results. Some users are now reporting that the issue is resolved..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>05:25:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 17 Mar 2026 04:23:35 +0000 https://status.karbonhq.com/incident/cmmu3xnhk04an10x81hjqyyo3 https://status.karbonhq.com/incident/cmmu3xnhk04an10x81hjqyyo3 Scheduled Maintenance March 14, 2026 (US) Type: Maintenance Duration: 1 hour and 4 minutes Affected Components: Billing, Emails, Payments, Work, Karbon Mobile App, Mobile Application, Karbon API, Shared Triage, Web Application, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations Mar 15, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 15, 06:03:35 GMT+0 - Completed - Maintenance has completed successfully. Mar 15, 05:00:00 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Type: Maintenance

Duration: 1 hour and 4 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>06:03:35</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> ]]> Sun, 15 Mar 2026 05:00:00 +0000 https://status.karbonhq.com/maintenance/cmmk01fu301aot28iojqym9ik https://status.karbonhq.com/maintenance/cmmk01fu301aot28iojqym9ik Some customers are unable to send emails or post notes Type: Incident Duration: 21 minutes Affected Components: Emails, Shared Triage Mar 12, 19:37:25 GMT+0 - Investigating - We are currently investigating an issue where some customers may be unable to send emails or post notes. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available. Mar 12, 19:58:33 GMT+0 - Resolved - The issue impacting email sending and note posting has been resolved and normal functionality has been restored. Type: Incident

Duration: 21 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>19:37:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where some customers may be unable to send emails or post notes. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>19:58:33</var> GMT+0</small><br><strong>Resolved</strong> - The issue impacting email sending and note posting has been resolved and normal functionality has been restored. .</p> ]]> Thu, 12 Mar 2026 19:37:25 +0000 https://status.karbonhq.com/incident/cmmnvdlj0000i11pquo1frqyi https://status.karbonhq.com/incident/cmmnvdlj0000i11pquo1frqyi Intermittent errors when opening certain work items Type: Incident Duration: 1 hour and 10 minutes Affected Components: Work Mar 6, 22:30:56 GMT+0 - Investigating - We are currently investigating an issue where some users may encounter an error when attempting to load or open certain work items in Karbon. In affected cases, users may see the error message: **“There was an error retrieving data from the server.”** Our team is actively investigating the root cause and working on a fix. We will continue to provide updates as more information becomes available. Mar 6, 23:41:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 10 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>22:30:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where some users may encounter an error when attempting to load or open certain work items in Karbon. In affected cases, users may see the error message: **“There was an error retrieving data from the server.”** Our team is actively investigating the root cause and working on a fix. We will continue to provide updates as more information becomes available..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>23:41:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 6 Mar 2026 22:30:56 +0000 https://status.karbonhq.com/incident/cmmfgxm85053whr86vd23pyvd https://status.karbonhq.com/incident/cmmfgxm85053whr86vd23pyvd "& Others" Recipients Not Displaying in Email Type: Incident Duration: 28 days, 11 hours and 43 minutes Affected Components: Billing, Payments, Karbon Help, Karbon Community, Emails, Karbon Mobile App, Karbon API, Work, Mobile Application, Shared Triage, Karbon Website, Web Application, Log in & Access, Assignments, Contacts, My Week, Karbon Academy, Client Portal, Insights, Analytics, Integrations Mar 5, 18:49:48 GMT+0 - Investigating - When clicking "& Others" in an email, the email section closes instead of displaying the additional recipients included in the email. The team is currently investigating the behavior to determine the root cause and identify a fix. Mar 6, 01:43:46 GMT+0 - Identified - We are currently working on a fix for this issue. We will provide another update once the fix has been fully deployed. Mar 6, 06:13:31 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 28 days, 11 hours and 43 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>18:49:48</var> GMT+0</small><br><strong>Investigating</strong> - When clicking "& Others" in an email, the email section closes instead of displaying the additional recipients included in the email. The team is currently investigating the behavior to determine the root cause and identify a fix..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>01:43:46</var> GMT+0</small><br><strong>Identified</strong> - We are currently working on a fix for this issue. We will provide another update once the fix has been fully deployed..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>06:13:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 5 Mar 2026 18:49:48 +0000 https://status.karbonhq.com/incident/cmmdtle5414qu50p1ggkeoy8e https://status.karbonhq.com/incident/cmmdtle5414qu50p1ggkeoy8e Karbon for Clients: Email Authentication Code Delivery Issue Type: Incident Duration: 1 hour and 50 minutes Affected Components: Mobile Application, Web Application, , Karbon For Clients → Feb 24, 22:14:19 GMT+0 - Investigating - We are currently investigating an issue where some clients are not receiving authentication codes via email. Our team is actively working to identify the root cause and restore normal delivery as quickly as possible. Feb 24, 22:45:43 GMT+0 - Investigating - This appears to be impacting Microsoft email domains (e.g., [hotmail.com](http://hotmail.com), [outlook.com](http://outlook.com), [msn.com](http://msn.com)). Our team is continuing to investigate the issue to identify the root cause and restore normal delivery as quickly as possible. Feb 25, 00:04:22 GMT+0 - Resolved - We’ve implemented a solution for the authentication code delivery issue by updating the sender address. Authentication codes will now come from KarbonHQ <[no-reply@kinde.com](mailto:no-reply@kinde.com)\>. Please let the clients check their spam/junk folders and allow this sender if needed. We’ll return to our usual sender address — KarbonHQ <[concierge@karbonhq.com](mailto:concierge@karbonhq.com)\> once everything is fully restored. Type: Incident

Duration: 1 hour and 50 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>22:14:19</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where some clients are not receiving authentication codes via email. Our team is actively working to identify the root cause and restore normal delivery as quickly as possible..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>22:45:43</var> GMT+0</small><br><strong>Investigating</strong> - This appears to be impacting Microsoft email domains (e.g., [hotmail.com](http://hotmail.com), [outlook.com](http://outlook.com), [msn.com](http://msn.com)). Our team is continuing to investigate the issue to identify the root cause and restore normal delivery as quickly as possible..</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>00:04:22</var> GMT+0</small><br><strong>Resolved</strong> - We’ve implemented a solution for the authentication code delivery issue by updating the sender address. Authentication codes will now come from KarbonHQ <[no-reply@kinde.com](mailto:no-reply@kinde.com)\>. Please let the clients check their spam/junk folders and allow this sender if needed. We’ll return to our usual sender address — KarbonHQ <[concierge@karbonhq.com](mailto:concierge@karbonhq.com)\> once everything is fully restored..</p> ]]> Tue, 24 Feb 2026 22:14:19 +0000 https://status.karbonhq.com/incident/cmm15xqxp001volerrd34a1xf https://status.karbonhq.com/incident/cmm15xqxp001volerrd34a1xf Some users are experiencing issues with Triage Type: Incident Duration: 41 minutes Affected Components: Shared Triage, Emails Feb 23, 20:01:38 GMT+0 - Investigating - We are currently investigating an issue where some customers are unable to attach messages to timelines, tag or assign items, post comments, or send and receive emails within Triage. Feb 23, 20:08:47 GMT+0 - Investigating - We are currently investigating this incident. Feb 23, 20:42:23 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 41 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>20:01:38</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where some customers are unable to attach messages to timelines, tag or assign items, post comments, or send and receive emails within Triage..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>20:08:47</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>20:42:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 23 Feb 2026 20:01:38 +0000 https://status.karbonhq.com/incident/cmlzlr99102b4jn2mk9fjz49g https://status.karbonhq.com/incident/cmlzlr99102b4jn2mk9fjz49g Some customers may be unable to access the Karbon Application Type: Incident Duration: 1 hour and 48 minutes Feb 7, 10:26:28 GMT+0 - Monitoring - We're starting to see services recover and are continuing to monitor. Feb 7, 10:43:05 GMT+0 - Monitoring - The disruption was caused by an outage affecting one of our upstream providers, **Microsoft Azure**. You can find more details on [**Azure’s**](https://status.azure.com/)[**status page**](https://status.azure.com/). All Karbon systems are now fully operational. Our team will continue to monitor performance closely until Azure confirms their recovery is complete. Feb 7, 10:44:21 GMT+0 - Resolved - This incident has been resolved. Feb 7, 08:56:13 GMT+0 - Investigating - We are currently investigating an incident where some customers are unable to access the Karbon Application Type: Incident

Duration: 1 hour and 48 minutes

<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>10:26:28</var> GMT+0</small><br><strong>Monitoring</strong> - We're starting to see services recover and are continuing to monitor..</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>10:43:05</var> GMT+0</small><br><strong>Monitoring</strong> - The disruption was caused by an outage affecting one of our upstream providers, **Microsoft Azure**. You can find more details on [**Azure’s**](https://status.azure.com/)[**status page**](https://status.azure.com/). All Karbon systems are now fully operational. Our team will continue to monitor performance closely until Azure confirms their recovery is complete..</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>10:44:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>08:56:13</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident where some customers are unable to access the Karbon Application.</p> ]]> Sat, 7 Feb 2026 08:56:13 +0000 https://status.karbonhq.com/incident/cmlc2xvzd04x0gn6jxn93x44m https://status.karbonhq.com/incident/cmlc2xvzd04x0gn6jxn93x44m Some customers are unable to attach messages to Timelines, post comments, or receive inbound emails in Triage Type: Incident Duration: 33 minutes Affected Components: Shared Triage, Emails Feb 4, 19:32:42 GMT+0 - Investigating - We are currently investigating this incident. Feb 4, 20:05:27 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 33 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>19:32:42</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>20:05:27</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 4 Feb 2026 19:32:42 +0000 https://status.karbonhq.com/incident/cml8fcutf00bfhdy1s1titnoe https://status.karbonhq.com/incident/cml8fcutf00bfhdy1s1titnoe Scheduled Maintenance January 31, 2026 (US) Type: Maintenance Duration: 36 minutes Affected Components: Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations Feb 1, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 1, 06:35:48 GMT+0 - Completed - Maintenance has completed successfully. Feb 1, 06:00:00 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Type: Maintenance

Duration: 36 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>06:35:48</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> ]]> Sun, 1 Feb 2026 06:00:00 +0000 https://status.karbonhq.com/maintenance/cmkvyyqrm0ow8z20rafj8ti6c https://status.karbonhq.com/maintenance/cmkvyyqrm0ow8z20rafj8ti6c Deliverability Issues with Microsoft Email Services Type: Incident Duration: 6 hours and 20 minutes Jan 23, 06:25:27 GMT+0 - Resolved - This incident has been resolved. Jan 23, 01:22:36 GMT+0 - Identified - An automated process is now in place to ensure continued processing of Gmail messages, significantly reducing the impact for customers not using Microsoft email providers. We’re currently waiting on Microsoft to resolve the issue on their side. In parallel, we’re confirming the best approach to safely restore M365 triage inbox sync once service is recovered. Jan 23, 00:05:51 GMT+0 - Identified - Due to an ongoing Microsoft outage, some Karbon customers will experience delays in receiving emails. For more information, you can visit <https://status.cloud.microsoft/> When the issue is resolved, we'll update our status and confirm when emails are processing as expected. Jan 23, 03:48:53 GMT+0 - Monitoring - Karbon Triage sync is working across all providers and will continue to monitor this. This status will be changed to Resolved once we have notification from Microsoft that the issue has been fixed from their side. Type: Incident

Duration: 6 hours and 20 minutes

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>06:25:27</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>01:22:36</var> GMT+0</small><br><strong>Identified</strong> - An automated process is now in place to ensure continued processing of Gmail messages, significantly reducing the impact for customers not using Microsoft email providers. We’re currently waiting on Microsoft to resolve the issue on their side. In parallel, we’re confirming the best approach to safely restore M365 triage inbox sync once service is recovered..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>00:05:51</var> GMT+0</small><br><strong>Identified</strong> - Due to an ongoing Microsoft outage, some Karbon customers will experience delays in receiving emails. For more information, you can visit <https://status.cloud.microsoft/> When the issue is resolved, we'll update our status and confirm when emails are processing as expected..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>03:48:53</var> GMT+0</small><br><strong>Monitoring</strong> - Karbon Triage sync is working across all providers and will continue to monitor this. This status will be changed to Resolved once we have notification from Microsoft that the issue has been fixed from their side..</p> ]]> Fri, 23 Jan 2026 00:05:51 +0000 https://status.karbonhq.com/incident/cmkq4e35u00xi5dxdmy47e3ga https://status.karbonhq.com/incident/cmkq4e35u00xi5dxdmy47e3ga Standard permission users unable to add tasks in Client Request section Type: Incident Duration: 8 days, 15 hours and 48 minutes Jan 12, 08:52:54 GMT+0 - Resolved - This incident has been resolved. Jan 9, 03:47:20 GMT+0 - Investigating - **Investigating - Standard Users unable to add a task on Client Requests.** We are currently investigating an issue where users with **Standard permissions** are unable to add tasks within the **Client Request** section. When attempting to add a task, users may see a blue loading indicator, but the task fails to save and disappears after the page is refreshed. Our team is actively working to identify the root cause and will provide further updates as soon as more information becomes available. Jan 9, 04:56:19 GMT+0 - Identified - We are downgrading the severity of this incident. We have identified a fix that will be in place early next week. We have a temporary workaround for users with Standard permissions: by granting **all Work-Specific access**, they will be able to add tasks in the Client Request section. We'll notify everyone who reached out when the fix is in place. Jan 12, 07:39:07 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 days, 15 hours and 48 minutes

<p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>08:52:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>03:47:20</var> GMT+0</small><br><strong>Investigating</strong> - **Investigating - Standard Users unable to add a task on Client Requests.** We are currently investigating an issue where users with **Standard permissions** are unable to add tasks within the **Client Request** section. When attempting to add a task, users may see a blue loading indicator, but the task fails to save and disappears after the page is refreshed. Our team is actively working to identify the root cause and will provide further updates as soon as more information becomes available..</p> <p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>04:56:19</var> GMT+0</small><br><strong>Identified</strong> - We are downgrading the severity of this incident. We have identified a fix that will be in place early next week. We have a temporary workaround for users with Standard permissions: by granting **all Work-Specific access**, they will be able to add tasks in the Client Request section. We'll notify everyone who reached out when the fix is in place..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>07:39:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 9 Jan 2026 03:47:20 +0000 https://status.karbonhq.com/incident/cmk6c4ysr04cnfgr93gbj6yvn https://status.karbonhq.com/incident/cmk6c4ysr04cnfgr93gbj6yvn Some users may be experiencing issues with Triage syncing in emails Type: Incident Duration: 1 hour and 40 minutes Affected Components: Shared Triage, Emails Dec 29, 17:09:33 GMT+0 - Investigating - We are currently investigating this incident. Dec 29, 18:36:51 GMT+0 - Investigating - We are continuing to work on a fix for this incident. Some email messages are now being processed, but delays may still occur as we complete remediation. Dec 29, 18:49:41 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 40 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>17:09:33</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>18:36:51</var> GMT+0</small><br><strong>Investigating</strong> - We are continuing to work on a fix for this incident. Some email messages are now being processed, but delays may still occur as we complete remediation..</p> <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>18:49:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 29 Dec 2025 17:09:33 +0000 https://status.karbonhq.com/incident/cmjrey9cc0040yokoaa4yo25n https://status.karbonhq.com/incident/cmjrey9cc0040yokoaa4yo25n Scheduled Maintenance December 13, 2025 (US) Type: Maintenance Duration: 1 hour and 54 minutes Affected Components: Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations Dec 14, 06:00:00 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Dec 14, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 14, 07:53:35 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 54 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> <p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>07:53:35</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 14 Dec 2025 06:00:00 +0000 https://status.karbonhq.com/maintenance/cmj0quy9b02wkyr1w4deusyjz https://status.karbonhq.com/maintenance/cmj0quy9b02wkyr1w4deusyjz Scheduled Maintenance December 6, 2025 (US) Type: Maintenance Duration: 2 hours and 37 minutes Affected Components: Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations Dec 7, 06:00:00 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Dec 7, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 7, 07:35:53 GMT+0 - Identified - Our maintenance window is running longer than planned. We expect to complete the work within the next 60 minutes. Thank you for your patience. Dec 7, 08:36:35 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 2 hours and 37 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> <p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>07:35:53</var> GMT+0</small><br><strong>Identified</strong> - Our maintenance window is running longer than planned. We expect to complete the work within the next 60 minutes. Thank you for your patience..</p> <p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>08:36:35</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 7 Dec 2025 06:00:00 +0000 https://status.karbonhq.com/maintenance/cmiqdo24400yx6c0zpdxgymvp https://status.karbonhq.com/maintenance/cmiqdo24400yx6c0zpdxgymvp Scheduled Maintenance November 29, 2025 (US) Type: Maintenance Duration: 1 hour and 42 minutes Affected Components: Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations Nov 30, 06:00:00 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Nov 30, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 30, 07:42:28 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 42 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>07:42:28</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 30 Nov 2025 06:00:00 +0000 https://status.karbonhq.com/maintenance/cmif42wiz02l3vu19j1d1hycr https://status.karbonhq.com/maintenance/cmif42wiz02l3vu19j1d1hycr Users may be experiencing issues with Triage syncing in emails Type: Incident Duration: 33 minutes Affected Components: Shared Triage, Emails Nov 26, 09:45:53 GMT+0 - Investigating - We are currently investigating this incident. Nov 26, 10:02:10 GMT+0 - Monitoring - A fix has been implemented and we're starting to see recovery of all services and queued messages. Our team are monitoring. Nov 26, 10:19:01 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 33 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>09:45:53</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>10:02:10</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we're starting to see recovery of all services and queued messages. Our team are monitoring..</p> <p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>10:19:01</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 26 Nov 2025 09:45:53 +0000 https://status.karbonhq.com/incident/cmiftkf9k004ddm4fstp5x191 https://status.karbonhq.com/incident/cmiftkf9k004ddm4fstp5x191 Triage not responding Type: Incident Duration: 50 minutes Affected Components: Shared Triage, Emails Nov 25, 04:16:50 GMT+0 - Identified - We are continuing to work on a fix for this incident. Nov 25, 04:47:27 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 25, 05:07:12 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 50 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>04:16:50</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>04:47:27</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>05:07:12</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 25 Nov 2025 04:16:50 +0000 https://status.karbonhq.com/incident/cmie2dkha06176kf4fyramt45 https://status.karbonhq.com/incident/cmie2dkha06176kf4fyramt45 Snowflake outage in Australia East Type: Incident Duration: 3 hours and 7 minutes Affected Components: Analytics Nov 20, 21:16:10 GMT+0 - Monitoring - There's a Snowflake incident ongoing in Australia East, impacting reader accounts and Power BI embedded reports. The customer impact is resolved, but we are still monitoring the situation. Nov 21, 00:23:21 GMT+0 - Resolved - The incident impact Snowflake has been resolved. All reader accounts and Power BI reports are functioning as expected. If you see any impacts, please reach out to us at: [https://karbonhq.com/contact-us/.](https://karbonhq.com/contact-us/) Type: Incident

Duration: 3 hours and 7 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>21:16:10</var> GMT+0</small><br><strong>Monitoring</strong> - There's a Snowflake incident ongoing in Australia East, impacting reader accounts and Power BI embedded reports. The customer impact is resolved, but we are still monitoring the situation..</p> <p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>00:23:21</var> GMT+0</small><br><strong>Resolved</strong> - The incident impact Snowflake has been resolved. All reader accounts and Power BI reports are functioning as expected. If you see any impacts, please reach out to us at: [https://karbonhq.com/contact-us/.](https://karbonhq.com/contact-us/).</p> ]]> Thu, 20 Nov 2025 21:16:10 +0000 https://status.karbonhq.com/incident/cmi7xl6so0387u1m5xqls5obj https://status.karbonhq.com/incident/cmi7xl6so0387u1m5xqls5obj Intermittent Website Accessibility issues are currently being experienced due to an issue with an upstream provider (Cloudflare). Type: Incident Duration: 3 hours and 3 minutes Affected Components: Web Application, Payments, Karbon Community, Karbon Help, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Karbon Website, Billing, Log in & Access, Assignments, Contacts, My Week, Karbon Academy, Client Portal, Insights, Analytics, Integrations Nov 18, 14:20:24 GMT+0 - Monitoring - App monitoring is currently reporting full service availability for Karbon. No issues or outages have been detected in the last hour. Cloudflare have yet to officially resolve the incident on their end. Nov 18, 14:32:35 GMT+0 - Resolved - This incident has been resolved. Nov 18, 11:30:00 GMT+0 - Investigating - Our engineers are investigating further. Type: Incident

Duration: 3 hours and 3 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:20:24</var> GMT+0</small><br><strong>Monitoring</strong> - App monitoring is currently reporting full service availability for Karbon. No issues or outages have been detected in the last hour. Cloudflare have yet to officially resolve the incident on their end..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:32:35</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Our engineers are investigating further..</p> ]]> Tue, 18 Nov 2025 11:30:00 +0000 https://status.karbonhq.com/incident/cmi4jcxej02f811a6g7mn23yy https://status.karbonhq.com/incident/cmi4jcxej02f811a6g7mn23yy Scheduled Maintenance November 2, 2025 Type: Maintenance Duration: 2 hours and 10 minutes Affected Components: Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations Nov 2, 03:00:00 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Nov 2, 03:00:00 GMT+0 - Identified - Maintenance is now in progress. Nov 2, 05:40:05 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 2 hours and 10 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>05:40:05</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 2 Nov 2025 03:00:00 +0000 https://status.karbonhq.com/maintenance/cmhcw5s1t00ydjzn2flonc10s https://status.karbonhq.com/maintenance/cmhcw5s1t00ydjzn2flonc10s Karbon for Clients accessibility issue Type: Incident Duration: 5 hours and 11 minutes Affected Components: Web Application, , Karbon For Clients → Oct 29, 17:44:29 GMT+0 - Monitoring - Our Karbon for Clients website is currently having issues loading. We are actively working to resolve the issue as quickly as possible. All other Karbon systems should remain operational Thank you for your patience and understanding. We’ll provide updates as soon as we have more information. Oct 29, 19:24:52 GMT+0 - Monitoring - The disruption was caused by an outage affecting one of our upstream providers, **Microsoft Azure**. You can find more details on [Azure’s status page](https://status.azure.com/). All Karbon systems are now fully operational. Our team will continue to monitor performance closely until Azure confirms their recovery is complete. Oct 29, 22:55:46 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 11 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>17:44:29</var> GMT+0</small><br><strong>Monitoring</strong> - Our Karbon for Clients website is currently having issues loading. We are actively working to resolve the issue as quickly as possible. All other Karbon systems should remain operational Thank you for your patience and understanding. We’ll provide updates as soon as we have more information..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>19:24:52</var> GMT+0</small><br><strong>Monitoring</strong> - The disruption was caused by an outage affecting one of our upstream providers, **Microsoft Azure**. You can find more details on [Azure’s status page](https://status.azure.com/). All Karbon systems are now fully operational. Our team will continue to monitor performance closely until Azure confirms their recovery is complete..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>22:55:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 29 Oct 2025 17:44:29 +0000 https://status.karbonhq.com/incident/cmhcac81q00el303y7sd4n32j https://status.karbonhq.com/incident/cmhcac81q00el303y7sd4n32j Website Accessibility issues are currently being experienced for a majority of customers. Type: Incident Duration: 2 hours and 11 minutes Affected Components: Payments, My Week, Work, Shared Triage, Emails, Billing, Log in & Access, Assignments, Contacts, , Insights, Analytics, Karbon Web Application → Oct 20, 08:00:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 20, 08:46:42 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 20, 08:51:20 GMT+0 - Monitoring - This may be resolved, and we are currently monitoring. This was related to an upstream issue from Amazon Web Services. Oct 20, 10:11:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 11 minutes

Affected Components: , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:46:42</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:51:20</var> GMT+0</small><br><strong>Monitoring</strong> - This may be resolved, and we are currently monitoring. This was related to an upstream issue from Amazon Web Services..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>10:11:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 08:00:00 +0000 https://status.karbonhq.com/incident/cmgyvk0b900jl2ycymzuyp5wl https://status.karbonhq.com/incident/cmgyvk0b900jl2ycymzuyp5wl Scheduled Maintenance October 12, 2025 (UK) Type: Maintenance Duration: 23 minutes Affected Components: Payments, Karbon API, My Week, Work, Log in & Access, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Assignments, Client Portal, Insights, Billing, Analytics, Contacts, Web Application, Integrations Oct 12, 06:23:06 GMT+0 - Completed - Maintenance has completed successfully. Oct 12, 06:00:00 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers in the UK region. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Oct 12, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 23 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>06:23:06</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers in the UK region. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 12 Oct 2025 06:00:00 +0000 https://status.karbonhq.com/maintenance/cmgk256k7002k6y5apqxcb56p https://status.karbonhq.com/maintenance/cmgk256k7002k6y5apqxcb56p Customers in the UK region may be experiencing delays with emails syncing into Triage Type: Incident Duration: 2 hours and 9 minutes Affected Components: Emails Oct 6, 09:00:41 GMT+0 - Investigating - We are currently investigating this incident. Oct 6, 11:09:23 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 9 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>09:00:41</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>11:09:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 6 Oct 2025 09:00:41 +0000 https://status.karbonhq.com/incident/cmgezap3203wdo6shwj0onvjs https://status.karbonhq.com/incident/cmgezap3203wdo6shwj0onvjs Karbon Practice Intelligence (KPI) workbooks may not load Type: Incident Duration: 5 hours and 32 minutes Affected Components: Analytics Oct 1, 08:00:26 GMT+0 - Investigating - We are currently investigating an issue impacting **Karbon Practice Intelligence (KPI) workbooks** from loadingfor some of our customers. Our team is working to determine the cause and will provide updates as soon as possible. Thank you for your patience. More information will be shared shortly. Oct 1, 11:18:24 GMT+0 - Identified - The disruption is due to an upstream issue with a cloud service provider. We are actively working with them to resolve this. Oct 1, 12:23:37 GMT+0 - Monitoring - This has been fixed, and we are currently monitoring. Oct 1, 13:32:07 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 32 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>08:00:26</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue impacting **Karbon Practice Intelligence (KPI) workbooks** from loadingfor some of our customers. Our team is working to determine the cause and will provide updates as soon as possible. Thank you for your patience. More information will be shared shortly..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>11:18:24</var> GMT+0</small><br><strong>Identified</strong> - The disruption is due to an upstream issue with a cloud service provider. We are actively working with them to resolve this..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>12:23:37</var> GMT+0</small><br><strong>Monitoring</strong> - This has been fixed, and we are currently monitoring..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>13:32:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 1 Oct 2025 08:00:26 +0000 https://status.karbonhq.com/incident/cmg7rxlbn00iki83y8toy50rg https://status.karbonhq.com/incident/cmg7rxlbn00iki83y8toy50rg Help Center Downtime Type: Maintenance Duration: 27 minutes Affected Components: Karbon Help Sep 30, 23:48:49 GMT+0 - Completed - Maintenance has completed successfully. Sep 30, 23:21:31 GMT+0 - Identified - Maintenance is now in progress. Sep 30, 23:00:00 GMT+0 - Identified - As part of our ongoing improvements, we will be conducting maintenancethat requires temporary downtime of our Help Center. During this time, the [Help Center](https://help.karbonhq.com/) will be unavailable for 20-30 minutes. We recommend planning ahead if you anticipate needing documentation during this period. Our team will be working to complete the maintenance as quickly as possible. If you need anything in the meantime feel free to reach out to Support as usual — we’re here to help. Type: Maintenance

Duration: 27 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>23:48:49</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>23:21:31</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of our ongoing improvements, we will be conducting maintenancethat requires temporary downtime of our Help Center. During this time, the [Help Center](https://help.karbonhq.com/) will be unavailable for 20-30 minutes. We recommend planning ahead if you anticipate needing documentation during this period. Our team will be working to complete the maintenance as quickly as possible. If you need anything in the meantime feel free to reach out to Support as usual — we’re here to help. .</p> ]]> Tue, 30 Sep 2025 23:00:00 +0000 https://status.karbonhq.com/maintenance/cmg76j3fq01j3er0khaoegd7y https://status.karbonhq.com/maintenance/cmg76j3fq01j3er0khaoegd7y Help Center Downtime Type: Maintenance Duration: 7 days, 18 hours and 8 minutes Affected Components: Karbon Help Sep 28, 22:00:00 GMT+0 - Identified - Karbon’s **Help Center is temporarily unavailable** during this scheduled maintenance window. **What’s Happening:** We are performing a system upgrade as part of our ongoing effort to enhance the performance and reliability of our support platform. **What to Expect:** * The [Help Center](https://help.karbonhq.com/) will be inaccessible during the downtime. * All other Karbon services will remain fully operational. **Why This Matters:** These upgrades will allow us to deliver a faster, more reliable support experience moving forward. We appreciate your understanding. Updates will be posted here throughout the maintenance window. Sep 28, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 29, 00:02:10 GMT+0 - Identified - The maintenance window has been extended. Our team is working diligently to complete the upgrade, and we will provide another update as soon as the process is finished. Sep 29, 01:06:07 GMT+0 - Completed - The scheduled maintenance has been completed successfully. All systems are now back online and fully operational. Thank you for your patience during this process. Type: Maintenance

Duration: 7 days, 18 hours and 8 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Karbon’s **Help Center is temporarily unavailable** during this scheduled maintenance window. **What’s Happening:** We are performing a system upgrade as part of our ongoing effort to enhance the performance and reliability of our support platform. **What to Expect:** * The [Help Center](https://help.karbonhq.com/) will be inaccessible during the downtime. * All other Karbon services will remain fully operational. **Why This Matters:** These upgrades will allow us to deliver a faster, more reliable support experience moving forward. We appreciate your understanding. Updates will be posted here throughout the maintenance window..</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>00:02:10</var> GMT+0</small><br><strong>Identified</strong> - The maintenance window has been extended. Our team is working diligently to complete the upgrade, and we will provide another update as soon as the process is finished..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>01:06:07</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed successfully. All systems are now back online and fully operational. Thank you for your patience during this process..</p> ]]> Sun, 28 Sep 2025 22:00:00 +0000 https://status.karbonhq.com/maintenance/cmg02ndly023valuam2rc7yvy https://status.karbonhq.com/maintenance/cmg02ndly023valuam2rc7yvy Scheduled Maintenance September 28, 2025 Type: Maintenance Duration: 1 hour Affected Components: Billing, Integrations, Payments, My Week, Analytics, Karbon API, Contacts, Assignments, Client Portal, Insights, Shared Triage, Emails, Log in & Access, Work, Karbon Mobile App, Mobile Application, Web Application Sep 28, 07:00:00 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Sep 28, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 28, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 28 Sep 2025 07:00:00 +0000 https://status.karbonhq.com/maintenance/cmfzw9z6l015wjn6zmk4ctv8k https://status.karbonhq.com/maintenance/cmfzw9z6l015wjn6zmk4ctv8k Karbon Academy Login Error Type: Incident Duration: 1 hour and 9 minutes Affected Components: Karbon Academy Sep 9, 18:12:29 GMT+0 - Investigating - Our users are experiencing errors when logging in to Karbon Academy (<https://karbon.northpass.com/app>). We are actively working with our partner to resolve the issue as quickly as possible. All other Karbon systems should remain operational. Thank you for your patience and understanding. We’ll provide updates as soon as we have more information. Sep 9, 18:51:39 GMT+0 - Investigating - Our partner continues to investigate the issue. Sep 9, 19:10:06 GMT+0 - Identified - The issue has been identified and a fix is being implemented by our partner. Sep 9, 19:21:11 GMT+0 - Resolved - The issue causing errors when logging in to Karbon Academy (<https://karbon.northpass.com/app>) has now been fixed. Users should be able to log in successfully. Thank you for your patience while we worked with our partner to resolve this. Type: Incident

Duration: 1 hour and 9 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>18:12:29</var> GMT+0</small><br><strong>Investigating</strong> - Our users are experiencing errors when logging in to Karbon Academy (<https://karbon.northpass.com/app>). We are actively working with our partner to resolve the issue as quickly as possible. All other Karbon systems should remain operational. Thank you for your patience and understanding. We’ll provide updates as soon as we have more information..</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>18:51:39</var> GMT+0</small><br><strong>Investigating</strong> - Our partner continues to investigate the issue..</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>19:10:06</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented by our partner..</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>19:21:11</var> GMT+0</small><br><strong>Resolved</strong> - The issue causing errors when logging in to Karbon Academy (<https://karbon.northpass.com/app>) has now been fixed. Users should be able to log in successfully. Thank you for your patience while we worked with our partner to resolve this..</p> ]]> Tue, 9 Sep 2025 18:12:29 +0000 https://status.karbonhq.com/incident/cmfcvbll400di8zjyg5spwj57 https://status.karbonhq.com/incident/cmfcvbll400di8zjyg5spwj57 Triage Issues in North American Region Type: Incident Duration: 44 minutes Affected Components: Emails Sep 5, 17:48:50 GMT+0 - Resolved - We’ve resolved an issue where users were **not able to send emails, add notes, add to timeline, or save comments**. All affected services are now fully operational. Sep 5, 17:04:32 GMT+0 - Investigating - We’re investigating an issue where users are **not able to send emails, add notes, add to timeline, or save comments**. These actions may fail to submit, appear to spin indefinitely, or return an error. Our team is actively investigating and working to resolve the matter with the highest priority. We will provide updates as soon as more information is available. Thank you for your patience and understanding. Type: Incident

Duration: 44 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>17:48:50</var> GMT+0</small><br><strong>Resolved</strong> - We’ve resolved an issue where users were **not able to send emails, add notes, add to timeline, or save comments**. All affected services are now fully operational..</p> <p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>17:04:32</var> GMT+0</small><br><strong>Investigating</strong> - We’re investigating an issue where users are **not able to send emails, add notes, add to timeline, or save comments**. These actions may fail to submit, appear to spin indefinitely, or return an error. Our team is actively investigating and working to resolve the matter with the highest priority. We will provide updates as soon as more information is available. Thank you for your patience and understanding..</p> ]]> Fri, 5 Sep 2025 17:04:32 +0000 https://status.karbonhq.com/incident/cmf734taf00dzlsqc9duep8kz https://status.karbonhq.com/incident/cmf734taf00dzlsqc9duep8kz Karbon Academy Maintenece Type: Maintenance Duration: 30 minutes Affected Components: Karbon Academy Sep 3, 08:30:00 GMT+0 - Completed - Maintenance has completed successfully Sep 3, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 3, 08:00:00 GMT+0 - Identified - Karbon Academy will be unavailable for roughly 30 minutes as our third-party partner performs routine maintenance. Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - Karbon Academy will be unavailable for roughly 30 minutes as our third-party partner performs routine maintenance..</p> ]]> Wed, 3 Sep 2025 08:00:00 +0000 https://status.karbonhq.com/maintenance/cmf3n5i5n006j23w52gafi2fi https://status.karbonhq.com/maintenance/cmf3n5i5n006j23w52gafi2fi Scheduled Maintenance August 10, 2025 Type: Maintenance Duration: 28 minutes Affected Components: Emails, Billing, Integrations, Payments, Shared Triage, Log in & Access, My Week, Work, Assignments, Client Portal, Web Application, Mobile Application, Analytics, Karbon API, Contacts, Insights, Karbon Mobile App Aug 10, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 10, 07:00:00 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Aug 10, 07:28:02 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 28 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>07:28:02</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 10 Aug 2025 07:00:00 +0000 https://status.karbonhq.com/maintenance/cme0px6tc03od11trwrmxr0rb https://status.karbonhq.com/maintenance/cme0px6tc03od11trwrmxr0rb Scheduled Maintenance July 27, 2025 Type: Maintenance Duration: 53 minutes Affected Components: Payments, Shared Triage, Emails, Billing, Analytics, Web Application, Log in & Access, Client Portal, My Week, Work, Karbon API, Contacts, Assignments, Integrations, Insights, Karbon Mobile App, Mobile Application Jul 27, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 27, 07:53:23 GMT+0 - Completed - Maintenance has completed successfully. Jul 27, 07:00:00 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Type: Maintenance

Duration: 53 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>07:53:23</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> ]]> Sun, 27 Jul 2025 07:00:00 +0000 https://status.karbonhq.com/maintenance/cmdhrpvq7007jdod2cxvivibz https://status.karbonhq.com/maintenance/cmdhrpvq7007jdod2cxvivibz Karbon Academy Planned Maintenance July 26, 2025 Type: Maintenance Duration: 4 hours Affected Components: Karbon Academy Jul 27, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 27, 05:00:00 GMT+0 - Identified - **Karbon Academy will be temporarily unavailable** due to scheduled maintenance by our third-party platform provider. All other areas of the Karbon application will remain fully accessible and operational. We recommend planning your learning activities around this scheduled downtime. Jul 27, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Karbon Academy will be temporarily unavailable** due to scheduled maintenance by our third-party platform provider. All other areas of the Karbon application will remain fully accessible and operational. We recommend planning your learning activities around this scheduled downtime..</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 27 Jul 2025 05:00:00 +0000 https://status.karbonhq.com/maintenance/cmd3tydvr0122k5woled1uv5j https://status.karbonhq.com/maintenance/cmd3tydvr0122k5woled1uv5j Scheduled Maintenance July 6, 2025 Type: Maintenance Duration: 2 hours and 19 minutes Affected Components: Shared Triage, Payments, Emails, Billing, Analytics, Web Application, Log in & Access, Client Portal, My Week, Work, Karbon API, Contacts, Assignments, Integrations, Insights, Karbon Mobile App, Mobile Application Jul 6, 09:18:34 GMT+0 - Completed - Maintenance has completed successfully. Jul 6, 07:00:00 GMT+0 - Identified - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption Jul 6, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours and 19 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>09:18:34</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption.</p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 6 Jul 2025 07:00:00 +0000 https://status.karbonhq.com/maintenance/cmcm75yyy001knbv9hiwqp5ko https://status.karbonhq.com/maintenance/cmcm75yyy001knbv9hiwqp5ko Scheduled Maintenance June 8, 2025 Type: Maintenance Duration: 44 minutes Affected Components: Shared Triage, Payments, Mobile Application, Emails, Billing, Analytics, Insights, Web Application, Log in & Access, Work, Client Portal, My Week, Assignments, Karbon API, Integrations, Contacts, Karbon Mobile App Jun 8, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 8, 07:44:20 GMT+0 - Completed - Maintenance has completed successfully. Jun 8, 07:00:00 GMT+0 - Identified - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption Type: Maintenance

Duration: 44 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>07:44:20</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption.</p> ]]> Sun, 8 Jun 2025 07:00:00 +0000 https://status.karbonhq.com/maintenance/cmbk14fr2003dwkz7cgl5fnzz https://status.karbonhq.com/maintenance/cmbk14fr2003dwkz7cgl5fnzz Scheduled Maintenance May 11, 2025 Type: Maintenance Duration: 2 hours Affected Components: Emails, Payments, Billing, Analytics, Insights, Mobile Application, Web Application, Log in & Access, Shared Triage, Work, Client Portal, My Week, Assignments, Karbon API, Integrations, Contacts, Karbon Mobile App May 11, 08:23:00 GMT+0 - Completed - Maintenance has completed successfully May 11, 07:00:01 GMT+0 - Identified - Maintenance is now in progress May 11, 07:00:00 GMT+0 - Identified - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption. Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>May <var data-var='date'> 11</var>, <var data-var='time'>08:23:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption..</p> ]]> Sun, 11 May 2025 07:00:00 +0000 https://status.karbonhq.com/maintenance/cmagj5t9t004a3ujaycyyqgso https://status.karbonhq.com/maintenance/cmagj5t9t004a3ujaycyyqgso Scheduled Maintenance May 4, 2025 Type: Maintenance Duration: 2 hours Affected Components: Assignments, Emails, Payments, Billing, Karbon API, Analytics, Insights, Mobile Application, Web Application, Log in & Access, Karbon Mobile App, Shared Triage, Integrations, Work, Client Portal, Contacts, My Week May 4, 07:00:01 GMT+0 - Identified - Maintenance is now in progress May 4, 07:00:00 GMT+0 - Identified - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption. May 4, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption..</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 4 May 2025 07:00:00 +0000 https://status.karbonhq.com/maintenance/cma6ecv60000wgtzbfmdxqfz1 https://status.karbonhq.com/maintenance/cma6ecv60000wgtzbfmdxqfz1