Duration: 8 hours and 23 minutes

Affected Components: Global Search

Jul 9, 22:36:45 GMT+0
Identified - We are performing scheduled system maintenance that will **temporarily affect our search feature**. During this time, lookups and search results may be unavailable or slow. All other platform features remain fully functional, but we recommend saving any active work to ensure a smooth experience..

Jul 11, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 12, 06:23:15 GMT+0
Completed - Maintenance has completed successfully..

Affected Components: Emails

Jul 9, 16:23:07 GMT+0
Resolved - This incident has been resolved..

Jul 9, 14:54:50 GMT+0
Resolved - We implemented a fix and are currently monitoring the system to ensure stability..

Duration: 3 hours and 5 minutes

Affected Components: Billing

Jul 8, 20:38:31 GMT+0
Investigating - The Time tab is currently having accessibility issues for customers in the US region. Our engineering team is actively investigating and working on a fix..

Jul 8, 23:43:24 GMT+0
Resolved - This incident has been resolved..

Duration: 43 minutes

Affected Components: Contacts, Emails

Jul 6, 02:45:46 GMT+0
Investigating - Some customers are unable to download, attach, or view attachments in Emails. We are currently investigating this incident..

Jul 6, 02:49:42 GMT+0
Investigating - We are currently investigating this incident. Some customers might not be able to view or download attachments.

Jul 6, 03:08:45 GMT+0
Monitoring - We implemented a fix and are currently monitoring the system to ensure stability..

Jul 6, 03:28:24 GMT+0
Resolved - This incident has been resolved. We apologise for any disruption this caused to your workflow. If you continue to experience any issues, please reach out to our Support team..

Duration: 9 hours and 5 minutes

Affected Components: Global Search

Jul 3, 01:05:03 GMT+0
Identified - We are performing scheduled system maintenance that will **temporarily affect our search feature**. During this time, lookups and search results may be unavailable or slow. All other platform features remain fully functional, but we recommend saving any active work to ensure a smooth experience..

Jul 4, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 5, 07:05:25 GMT+0
Completed - Maintenance has completed successfully..

Duration: 51 minutes

Affected Components: Emails, Shared Triage, Work

Jul 2, 02:03:45 GMT+0
Investigating - Some users are experiencing issues accessing the Karbon app - we are currently investigating.

Jul 2, 02:09:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jul 2, 02:10:15 GMT+0
Identified - We are currently investigating this access issue..

Jul 2, 02:54:56 GMT+0
Resolved - This incident has been resolved. The access issue for some customers has been fully remediated. All users should now be able to access Karbon normally. We apologise for any disruption this caused to your workflow. If you continue to experience any issues, please reach out to our Support team..

Duration: 4 hours and 12 minutes

Affected Components: Global Search

Jun 25, 05:12:05 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Jun 28, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 28, 03:10:46 GMT+0
Identified - Maintenance activities are taking longer than expected to complete. Estimated completion time is another 90mins..

Jun 28, 04:11:46 GMT+0
Completed - Maintenance has completed successfully..

Duration: 8 hours and 11 minutes

Affected Components: Karbon API, Karbon Website, Karbon Academy, Karbon Help, Security, Contacts, Emails, the Loft Community, Billing, Assignments, Payments, Karbon Mobile App, Mobile Application, Work, Shared Triage, Global Search, My Week, Client Portal, Insights, Integrations, Log in & Access, Analytics, Web Application

Jun 26, 18:54:17 GMT+0
Investigating - Aider is currently inaccessible. Aider users will not be able to login and access Aider. We are currently investigating this incident..

Jun 26, 19:02:28 GMT+0
Resolved - We have confirmed that the fix has been implemented and service has been fully restored. The incident is now resolved..

Jun 26, 22:16:30 GMT+0
Resolved - This incident has been resolved..

Duration: 10 hours and 3 minutes

Affected Components: Analytics

Jun 24, 01:53:02 GMT+0
Investigating - Some customers have reported WIP values in the Analytics dashboard as being incorrect. We are currently investigating this..

Jun 24, 04:13:21 GMT+0
Identified - We have identified the root cause of the issue and implemented a fix, which is currently being prepared for deployment. Additional remediation work is also underway for related components. Our engineering team is actively working on resolving the remaining impact and will continue to provide updates as progress is made. Thank you for your patience while we work to fully restore service..

Jun 24, 11:56:00 GMT+0
Resolved - This incident has been resolved..

Duration: 7 hours and 42 minutes

Affected Components: Log in & Access

Jun 18, 22:25:22 GMT+0
Investigating - We are currently investigating reports of login failures affecting some customers. Users attempting to access Karbon are encountering a blank screen during the login process. While we're working on the fix, if you are impacted, please try logging in directly to [https://app2.karbonhq.com/.](https://app2.karbonhq.com/).

Jun 19, 00:38:12 GMT+0
Monitoring - We implemented a fix and are currently monitoring..

Jun 19, 06:07:50 GMT+0
Resolved - This incident has been resolved. The login issue causing blank screens for some customers has been fully remediated. All users should now be able to log in to Karbon normally. We apologize for any disruption this caused to your workflow. If you continue to experience any issues, please reach out to our Support team..

Duration: 1 hour and 56 minutes

Affected Components: Log in & Access

Jun 18, 11:50:46 GMT+0
Identified - We have identified an issue affecting some users attempting to log in to Karbon. Users may encounter an authentication error during the sign-in process, preventing access to the platform. Our engineering team is actively investigating the issue and working to determine the root cause. **Workaround:** While we investigate, users may be able to access Karbon by clearing their browser cache and cookies, then attempting to sign in again. Alternatively, try logging in using an incognito/private browsing window. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience..

Jun 18, 12:18:53 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Please try clearing your cache and cookies and trying an incognito/private browser if you are still experiencing issues..

Jun 18, 13:47:15 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 12 minutes

Affected Components: Log in & Access

Jun 17, 06:20:00 GMT+0
Investigating - We are currently investigating reports of errors that occur when some customers attempt to access or use Karbon in Australia..

Jun 17, 06:45:00 GMT+0
Monitoring - Our team has identified the root cause and deployed a fix. We are actively monitoring..

Jun 17, 07:32:13 GMT+0
Resolved - This incident has been resolved..

Duration: 2 days, 19 hours and 42 minutes

Affected Components: Work

Jun 15, 06:37:40 GMT+0
Monitoring - The fix has now been released and deployed successfully. This applies to new email conversations created going forward and prevents the issue from occurring in those conversations. We will continue to monitor the results and provide further updates as needed..

Jun 15, 09:14:01 GMT+0
Resolved - This incident has been resolved..

Jun 12, 13:32:25 GMT+0
Identified - We have identified an issue wherein client email replies to emails originating from a Work Item Timeline are not automatically staying on the Timeline. Our team is working on a fix for this, and we will provide another update as soon as we have a more concrete timeline. Thank you for your continued patience while we work to resolve this issue..

Jun 15, 04:12:57 GMT+0
Monitoring - Our team has completed work on a fix and is currently in the process of rolling it out. We will continue to monitor progress and provide further updates as the fix moves through deployment. Thank you for your patience while we work to resolve this issue..

Duration: 22 hours and 50 minutes

Affected Components: Billing, Integrations

Jun 12, 06:09:47 GMT+0
Resolved - This incident has been resolved..

Jun 11, 07:20:03 GMT+0
Identified - Our team has identified the issue affecting Xero invoice syncing and is currently preparing a fix. We will continue to provide updates as progress is made. In the meantime, invoices may not sync between Karbon and Xero as expected. We appreciate your patience while we work to resolve this issue..

Jun 12, 03:18:17 GMT+0
Identified - Our team is continuing to review and test the proposed fix for the Xero invoice syncing issue. To ensure the resolution is stable and minimizes disruption, the team is preparing a hotfix and completing the necessary validation before deployment. We will provide another update as soon as we have confirmation on the release timeline. Thank you for your continued patience while we work to resolve this issue..

Duration: 1 hour and 10 minutes

Affected Components: Mobile Application, Log in & Access, Web Application

Jun 11, 04:36:53 GMT+0
Resolved - This incident has been resolved..

Jun 11, 03:27:00 GMT+0
Investigating - Users are unable to log in to Karbon. We are currently investigating.

Jun 11, 03:55:00 GMT+0
Monitoring - Users are unable to log in to Karbon. We implemented a fix and are currently monitoring the result..

Duration: 1 hour and 37 minutes

Affected Components: Analytics

Jun 1, 12:59:56 GMT+0
Investigating - We are currently investigating this incident..

Jun 1, 14:37:13 GMT+0
Resolved - This incident has been resolved..

Affected Components: the Loft Community, Integrations

May 26, 07:40:00 GMT+0
Resolved - On May 25, a deployment change to our identity service caused existing OAuth sessions for several integrations to be de-authenticated. The affected connections could not be restored automatically, and users will need to reconnect each affected integration manually. **What was affected:** Integrations under Settings > Connected Apps > More Integrations (including HubSpot and Float), and BGL, DEXT, Gusto, and Ignition. **What was not affected:** Integrations on the Settings > Connected Apps page, such as QuickBooks Online and Xero, continued to work normally throughout. **How to reconnect:** In Karbon, go to Settings > Connected Apps > More Integrations and reconnect each relevant integration. For BGL, DEXT, Gusto, and Ignition, reconnect from within that app. We apologize for the disruption. If you need assistance, contact [support@karbonhq.com](mailto:support@karbonhq.com)..

Duration: 1 hour and 46 minutes

Affected Components: Billing, Emails, Payments, Assignments, Contacts, Karbon Mobile App, Mobile Application, Karbon API, Shared Triage, Work, Web Application, Log in & Access, My Week, Client Portal, Insights, Analytics, Integrations

Mar 22, 05:00:00 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Mar 22, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 22, 06:46:01 GMT+0
Completed - Maintenance has completed successfully..

Duration: 7 hours and 52 minutes

Affected Components: Emails, Shared Triage, Work

Mar 19, 19:45:41 GMT+0
Investigating - We are reopening this issue and actively investigating the continued disruption. We apologize for the inconvenience and will provide updates as soon as more information is available. .

Mar 19, 18:06:36 GMT+0
Investigating - We are currently investigating reports of performance issues e.g. Triage and timeline loading, failed to send email, mostly affecting customers in Canada region. Our team is actively investigating the root cause. We will provide an update as soon as more information is available..

Mar 19, 18:53:38 GMT+0
Resolved - This incident has been resolved..

Mar 19, 20:07:53 GMT+0
Monitoring - The issue has been resolved and we are continuing to monitor..

Mar 20, 01:58:27 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 7 minutes

Affected Components: Emails, Shared Triage

Mar 19, 00:41:34 GMT+0
Investigating - We are currently investigating an issue impacting the Karbon user interface not rendering correctly for **some** **customers**. Affected users may notice missing buttons or other interface elements not displaying as expected. To resolve, we advise users to clear their cache and cookies. Our team is actively looking into the cause and we will provide an update as soon as more information is available..

Mar 19, 03:48:28 GMT+0
Resolved - This incident has been resolved..

Duration: 12 hours and 10 minutes

Affected Components: Mobile Application, Web Application, , Karbon For Clients →

Mar 18, 23:50:51 GMT+0
Identified - We have remediated impacted tenants, however a full fix is still in progress and any new updates to Firm Settings or Name in Karbon may continue to be affected in the meantime. We will provide a further update shortly..

Mar 18, 20:58:51 GMT+0
Investigating - We are currently investigating an issue where contacts are unable to create a Karbon for Clients account. Affected users receive the error: _"The specified organization is not accepting registrations."_ Our team is actively looking into the cause. We will provide an update as soon as more information is available..

Mar 19, 09:08:42 GMT+0
Resolved - This incident has been resolved..

Duration: 44 minutes

Affected Components: Emails, Shared Triage

Mar 17, 23:07:45 GMT+0
Investigating - We are currently investigating an issue where some users may experience Triage pages failing to load or loading indefinitely. Timelines may also be affected. Our engineering team is actively working to identify the root cause and restore full functionality. We will provide an update within the next 30 minutes..

Mar 17, 23:40:08 GMT+0
Monitoring - **.** Our engineers have identified and resolved the underlying cause of this issue. Services are operating as expected, and most users should now be able to access Triage and Timelines without issue. We are continuing to monitor before marking this incident as fully resolved..

Mar 17, 23:51:19 GMT+0
Resolved - The issue affecting Triage and Timeline loading has been resolved. All services are now functioning normally. We apologize for the inconvenience and appreciate your patience..

Duration: 1 hour and 2 minutes

Affected Components: Emails

Mar 17, 04:23:35 GMT+0
Investigating - We are currently investigating an issue affecting access to Triage. Some users attempting to access the Triage service are experiencing an issue where the page does not fully load. Instead, the interface remains in a continuous loading state, and the service never becomes accessible. Our engineering team is working to identify the root cause and restore full functionality as soon as possible. We will provide an update as soon as we have new information..

Mar 17, 05:11:28 GMT+0
Monitoring - We implemented a fix and are currently monitoring the results. Some users are now reporting that the issue is resolved..

Mar 17, 05:25:10 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 4 minutes

Affected Components: Billing, Emails, Payments, Work, Karbon Mobile App, Mobile Application, Karbon API, Shared Triage, Web Application, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations

Mar 15, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 15, 06:03:35 GMT+0
Completed - Maintenance has completed successfully..

Mar 15, 05:00:00 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Duration: 21 minutes

Affected Components: Emails, Shared Triage

Mar 12, 19:37:25 GMT+0
Investigating - We are currently investigating an issue where some customers may be unable to send emails or post notes. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available..

Mar 12, 19:58:33 GMT+0
Resolved - The issue impacting email sending and note posting has been resolved and normal functionality has been restored. .

Duration: 1 hour and 10 minutes

Affected Components: Work

Mar 6, 22:30:56 GMT+0
Investigating - We are currently investigating an issue where some users may encounter an error when attempting to load or open certain work items in Karbon. In affected cases, users may see the error message: **“There was an error retrieving data from the server.”** Our team is actively investigating the root cause and working on a fix. We will continue to provide updates as more information becomes available..

Mar 6, 23:41:10 GMT+0
Resolved - This incident has been resolved..

Duration: 28 days, 11 hours and 43 minutes

Affected Components: Billing, Payments, Karbon Help, the Loft Community, Emails, Karbon Mobile App, Karbon API, Work, Mobile Application, Shared Triage, Karbon Website, Web Application, Log in & Access, Assignments, Contacts, My Week, Karbon Academy, Client Portal, Insights, Analytics, Integrations

Mar 5, 18:49:48 GMT+0
Investigating - When clicking "& Others" in an email, the email section closes instead of displaying the additional recipients included in the email. The team is currently investigating the behavior to determine the root cause and identify a fix..

Mar 6, 01:43:46 GMT+0
Identified - We are currently working on a fix for this issue. We will provide another update once the fix has been fully deployed..

Mar 6, 06:13:31 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 50 minutes

Affected Components: Mobile Application, Web Application, , Karbon For Clients →

Feb 24, 22:14:19 GMT+0
Investigating - We are currently investigating an issue where some clients are not receiving authentication codes via email. Our team is actively working to identify the root cause and restore normal delivery as quickly as possible..

Feb 24, 22:45:43 GMT+0
Investigating - This appears to be impacting Microsoft email domains (e.g., [hotmail.com](http://hotmail.com), [outlook.com](http://outlook.com), [msn.com](http://msn.com)). Our team is continuing to investigate the issue to identify the root cause and restore normal delivery as quickly as possible..

Feb 25, 00:04:22 GMT+0
Resolved - We’ve implemented a solution for the authentication code delivery issue by updating the sender address. Authentication codes will now come from KarbonHQ <[no-reply@kinde.com](mailto:no-reply@kinde.com)\>. Please let the clients check their spam/junk folders and allow this sender if needed. We’ll return to our usual sender address — KarbonHQ <[concierge@karbonhq.com](mailto:concierge@karbonhq.com)\> once everything is fully restored..

Duration: 41 minutes

Affected Components: Shared Triage, Emails

Feb 23, 20:01:38 GMT+0
Investigating - We are currently investigating an issue where some customers are unable to attach messages to timelines, tag or assign items, post comments, or send and receive emails within Triage..

Feb 23, 20:08:47 GMT+0
Investigating - We are currently investigating this incident..

Feb 23, 20:42:23 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 48 minutes

Feb 7, 10:26:28 GMT+0
Monitoring - We're starting to see services recover and are continuing to monitor..

Feb 7, 10:43:05 GMT+0
Monitoring - The disruption was caused by an outage affecting one of our upstream providers, **Microsoft Azure**. You can find more details on [**Azure’s**](https://status.azure.com/)[**status page**](https://status.azure.com/). All Karbon systems are now fully operational. Our team will continue to monitor performance closely until Azure confirms their recovery is complete..

Feb 7, 10:44:21 GMT+0
Resolved - This incident has been resolved..

Feb 7, 08:56:13 GMT+0
Investigating - We are currently investigating an incident where some customers are unable to access the Karbon Application.

Duration: 36 minutes

Affected Components: Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations

Feb 1, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 1, 06:35:48 GMT+0
Completed - Maintenance has completed successfully..

Feb 1, 06:00:00 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Duration: 1 hour and 54 minutes

Affected Components: Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations

Dec 14, 06:00:00 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Dec 14, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 14, 07:53:35 GMT+0
Completed - Maintenance has completed successfully..

Duration: 2 hours and 37 minutes

Affected Components: Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations

Dec 7, 06:00:00 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Dec 7, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 7, 07:35:53 GMT+0
Identified - Our maintenance window is running longer than planned. We expect to complete the work within the next 60 minutes. Thank you for your patience..

Dec 7, 08:36:35 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 42 minutes

Affected Components: Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations

Nov 30, 06:00:00 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Nov 30, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 30, 07:42:28 GMT+0
Completed - Maintenance has completed successfully..

Duration: 2 hours and 10 minutes

Affected Components: Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations

Nov 2, 03:00:00 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Nov 2, 03:00:00 GMT+0
Identified - Maintenance is now in progress..

Nov 2, 05:40:05 GMT+0
Completed - Maintenance has completed successfully..

Duration: 23 minutes

Affected Components: Payments, Karbon API, My Week, Work, Log in & Access, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Assignments, Client Portal, Insights, Billing, Analytics, Contacts, Web Application, Integrations

Oct 12, 06:23:06 GMT+0
Completed - Maintenance has completed successfully..

Oct 12, 06:00:00 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers in the UK region. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Oct 12, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 27 minutes

Affected Components: Karbon Help

Sep 30, 23:48:49 GMT+0
Completed - Maintenance has completed successfully..

Sep 30, 23:21:31 GMT+0
Identified - Maintenance is now in progress..

Sep 30, 23:00:00 GMT+0
Identified - As part of our ongoing improvements, we will be conducting maintenancethat requires temporary downtime of our Help Center. During this time, the [Help Center](https://help.karbonhq.com/) will be unavailable for 20-30 minutes. We recommend planning ahead if you anticipate needing documentation during this period. Our team will be working to complete the maintenance as quickly as possible. If you need anything in the meantime feel free to reach out to Support as usual — we’re here to help. .

Duration: 7 days, 18 hours and 8 minutes

Affected Components: Karbon Help

Sep 28, 22:00:00 GMT+0
Identified - Karbon’s **Help Center is temporarily unavailable** during this scheduled maintenance window. **What’s Happening:** We are performing a system upgrade as part of our ongoing effort to enhance the performance and reliability of our support platform. **What to Expect:** * The [Help Center](https://help.karbonhq.com/) will be inaccessible during the downtime. * All other Karbon services will remain fully operational. **Why This Matters:** These upgrades will allow us to deliver a faster, more reliable support experience moving forward. We appreciate your understanding. Updates will be posted here throughout the maintenance window..

Sep 28, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 29, 00:02:10 GMT+0
Identified - The maintenance window has been extended. Our team is working diligently to complete the upgrade, and we will provide another update as soon as the process is finished..

Sep 29, 01:06:07 GMT+0
Completed - The scheduled maintenance has been completed successfully. All systems are now back online and fully operational. Thank you for your patience during this process..

Duration: 1 hour

Affected Components: Billing, Integrations, Payments, My Week, Analytics, Karbon API, Contacts, Assignments, Client Portal, Insights, Shared Triage, Emails, Log in & Access, Work, Karbon Mobile App, Mobile Application, Web Application

Sep 28, 07:00:00 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Sep 28, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 28, 08:00:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 30 minutes

Affected Components: Karbon Academy

Sep 3, 08:30:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 3, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 3, 08:00:00 GMT+0
Identified - Karbon Academy will be unavailable for roughly 30 minutes as our third-party partner performs routine maintenance..

Duration: 28 minutes

Affected Components: Emails, Billing, Integrations, Payments, Shared Triage, Log in & Access, My Week, Work, Assignments, Client Portal, Web Application, Mobile Application, Analytics, Karbon API, Contacts, Insights, Karbon Mobile App

Aug 10, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 10, 07:00:00 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Aug 10, 07:28:02 GMT+0
Completed - Maintenance has completed successfully..

Duration: 53 minutes

Affected Components: Payments, Shared Triage, Emails, Billing, Analytics, Web Application, Log in & Access, Client Portal, My Week, Work, Karbon API, Contacts, Assignments, Integrations, Insights, Karbon Mobile App, Mobile Application

Jul 27, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 27, 07:53:23 GMT+0
Completed - Maintenance has completed successfully..

Jul 27, 07:00:00 GMT+0
Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..

Duration: 4 hours

Affected Components: Karbon Academy

Jul 27, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 27, 05:00:00 GMT+0
Identified - **Karbon Academy will be temporarily unavailable** due to scheduled maintenance by our third-party platform provider. All other areas of the Karbon application will remain fully accessible and operational. We recommend planning your learning activities around this scheduled downtime..

Jul 27, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 19 minutes

Affected Components: Shared Triage, Payments, Emails, Billing, Analytics, Web Application, Log in & Access, Client Portal, My Week, Work, Karbon API, Contacts, Assignments, Integrations, Insights, Karbon Mobile App, Mobile Application

Jul 6, 09:18:34 GMT+0
Completed - Maintenance has completed successfully..

Jul 6, 07:00:00 GMT+0
Identified - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption.

Jul 6, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 44 minutes

Affected Components: Shared Triage, Payments, Mobile Application, Emails, Billing, Analytics, Insights, Web Application, Log in & Access, Work, Client Portal, My Week, Assignments, Karbon API, Integrations, Contacts, Karbon Mobile App

Jun 8, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 8, 07:44:20 GMT+0
Completed - Maintenance has completed successfully..

Jun 8, 07:00:00 GMT+0
Identified - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption.

Duration: 2 hours

Affected Components: Emails, Payments, Billing, Analytics, Insights, Mobile Application, Web Application, Log in & Access, Shared Triage, Work, Client Portal, My Week, Assignments, Karbon API, Integrations, Contacts, Karbon Mobile App

May 11, 08:23:00 GMT+0
Completed - Maintenance has completed successfully.

May 11, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

May 11, 07:00:00 GMT+0
Identified - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption..

Duration: 2 hours

Affected Components: Assignments, Emails, Payments, Billing, Karbon API, Analytics, Insights, Mobile Application, Web Application, Log in & Access, Karbon Mobile App, Shared Triage, Integrations, Work, Client Portal, Contacts, My Week

May 4, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

May 4, 07:00:00 GMT+0
Identified - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption..

May 4, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.