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  <id>tag:status.karbonhq.com,2005:/history</id>
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  <link rel="self" type="application/atom+xml" href="https://status.karbonhq.com/history.atom"/>
  <title>Karbon Status - Incident history</title>
  <updated>2026-03-15T05:00:00.000+00:00</updated>
  <author>
    <name>Karbon</name>
  </author>
  
<entry>
  <id>tag:status.karbonhq.com,2005:Maintenance/cmmk01fu301aot28iojqym9ik</id>
  <published>2026-03-15T05:00:00.000+00:00</published>
  <updated>2026-03-15T05:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/maintenance/cmmk01fu301aot28iojqym9ik"/>
  <title>Scheduled Maintenance March 14, 2026 (US)</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    
    <p><strong>Affected Components:</strong> Billing, Emails, Payments, Karbon Mobile App, Karbon API, Work, Mobile Application, Shared Triage, Web Application, Log in &amp; Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations</p>
    <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmmnvdlj0000i11pquo1frqyi</id>
  <published>2026-03-12T19:37:25.590+00:00</published>
  <updated>2026-03-12T19:37:25.590+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmmnvdlj0000i11pquo1frqyi"/>
  <title>Some customers are unable to send emails or post notes</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 21 minutes</p>
    <p><strong>Affected Components:</strong> Emails, Shared Triage</p>
    <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>19:37:25</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are currently investigating an issue where some customers may be unable to send emails or post notes. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available..</p>
<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>19:58:33</var> GMT+0</small><br /><strong>Resolved</strong> -
  The issue impacting email sending and note posting has been resolved and normal functionality has been restored. .</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmmfgxm85053whr86vd23pyvd</id>
  <published>2026-03-06T22:30:56.278+00:00</published>
  <updated>2026-03-06T22:30:56.278+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmmfgxm85053whr86vd23pyvd"/>
  <title>Intermittent errors when opening certain work items</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 hour and 10 minutes</p>
    <p><strong>Affected Components:</strong> Work</p>
    <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>22:30:56</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are currently investigating an issue where some users may encounter an error when attempting to load or open certain work items in Karbon. In affected cases, users may see the error message: **“There was an error retrieving data from the server.”**

Our team is actively investigating the root cause and working on a fix. We will continue to provide updates as more information becomes available..</p>
<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>23:41:10</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmmdtle5414qu50p1ggkeoy8e</id>
  <published>2026-03-05T18:49:48.714+00:00</published>
  <updated>2026-03-05T18:49:48.714+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmmdtle5414qu50p1ggkeoy8e"/>
  <title>&quot;&amp; Others&quot; Recipients Not Displaying in Email</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 28 days, 11 hours and 43 minutes</p>
    <p><strong>Affected Components:</strong> Billing, Payments, Karbon Help, Karbon Community, Emails, Karbon Mobile App, Karbon API, Work, Mobile Application, Shared Triage, Karbon Website, Web Application, Log in &amp; Access, Assignments, Contacts, My Week, Karbon Academy, Client Portal, Insights, Analytics, Integrations</p>
    <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>18:49:48</var> GMT+0</small><br /><strong>Investigating</strong> -
  When clicking &quot;&amp; Others&quot; in an email, the email section closes instead of displaying the additional recipients included in the email.

The team is currently investigating the behavior to determine the root cause and identify a fix..</p>
<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>01:43:46</var> GMT+0</small><br /><strong>Identified</strong> -
  We are currently working on a fix for this issue. We will provide another update once the fix has been fully deployed..</p>
<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>06:13:31</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmm15xqxp001volerrd34a1xf</id>
  <published>2026-02-24T22:14:19.670+00:00</published>
  <updated>2026-02-24T22:14:19.670+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmm15xqxp001volerrd34a1xf"/>
  <title>Karbon for Clients: Email Authentication Code Delivery Issue</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 hour and 50 minutes</p>
    <p><strong>Affected Components:</strong> Mobile Application, Web Application, , 
Karbon For Clients →</p>
    <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>22:14:19</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are currently investigating an issue where some clients are not receiving authentication codes via email. Our team is actively working to identify the root cause and restore normal delivery as quickly as possible..</p>
<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>22:45:43</var> GMT+0</small><br /><strong>Investigating</strong> -
  This appears to be impacting Microsoft email domains (e.g., [hotmail.com](http://hotmail.com), [outlook.com](http://outlook.com), [msn.com](http://msn.com)). Our team is continuing to investigate the issue to identify the root cause and restore normal delivery as quickly as possible..</p>
<p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>00:04:22</var> GMT+0</small><br /><strong>Resolved</strong> -
  We’ve implemented a solution for the authentication code delivery issue by updating the sender address. Authentication codes will now come from KarbonHQ &lt;[no-reply@kinde.com](mailto:no-reply@kinde.com)\&gt;.

Please let the clients check their spam/junk folders and allow this sender if needed.

We’ll return to our usual sender address — KarbonHQ &lt;[concierge@karbonhq.com](mailto:concierge@karbonhq.com)\&gt; once everything is fully restored..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmlzlr99102b4jn2mk9fjz49g</id>
  <published>2026-02-23T20:01:38.069+00:00</published>
  <updated>2026-02-23T20:01:38.069+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmlzlr99102b4jn2mk9fjz49g"/>
  <title>Some users are experiencing issues with Triage</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 41 minutes</p>
    <p><strong>Affected Components:</strong> Shared Triage, Emails</p>
    <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>20:01:38</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are currently investigating an issue where some customers are unable to attach messages to timelines, tag or assign items, post comments, or send and receive emails within Triage..</p>
<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>20:08:47</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are currently investigating this incident..</p>
<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>20:42:23</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmlc2xvzd04x0gn6jxn93x44m</id>
  <published>2026-02-07T08:56:13.206+00:00</published>
  <updated>2026-02-07T10:26:28.515+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmlc2xvzd04x0gn6jxn93x44m"/>
  <title>Some customers may be unable to access the Karbon Application </title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 hour and 48 minutes</p>
    
    <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>10:26:28</var> GMT+0</small><br /><strong>Monitoring</strong> -
  We&#039;re starting to see services recover and are continuing to monitor..</p>
<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>10:43:05</var> GMT+0</small><br /><strong>Monitoring</strong> -
  The disruption was caused by an outage affecting one of our upstream providers, **Microsoft Azure**. You can find more details on [**Azure’s**](https://status.azure.com/)[**status page**](https://status.azure.com/).

  
All Karbon systems are now fully operational. Our team will continue to monitor performance closely until Azure confirms their recovery is complete..</p>
<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>10:44:21</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>
<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>08:56:13</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are currently investigating an incident where some customers are unable to access the Karbon Application.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cml8fcutf00bfhdy1s1titnoe</id>
  <published>2026-02-04T19:32:42.181+00:00</published>
  <updated>2026-02-04T19:32:42.181+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cml8fcutf00bfhdy1s1titnoe"/>
  <title>Some customers are unable to attach messages to Timelines, post comments, or receive inbound emails in Triage</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 33 minutes</p>
    <p><strong>Affected Components:</strong> Shared Triage, Emails</p>
    <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>19:32:42</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are currently investigating this incident..</p>
<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>20:05:27</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Maintenance/cmkvyyqrm0ow8z20rafj8ti6c</id>
  <published>2026-02-01T06:00:00.000+00:00</published>
  <updated>2026-02-01T06:00:01.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/maintenance/cmkvyyqrm0ow8z20rafj8ti6c"/>
  <title>Scheduled Maintenance January 31, 2026 (US)</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 36 minutes</p>
    <p><strong>Affected Components:</strong> Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in &amp; Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations</p>
    <p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>06:35:48</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully..</p>
<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmkq4e35u00xi5dxdmy47e3ga</id>
  <published>2026-01-23T00:05:51.282+00:00</published>
  <updated>2026-01-23T06:25:27.775+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmkq4e35u00xi5dxdmy47e3ga"/>
  <title>Deliverability Issues with Microsoft Email Services</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 6 hours and 20 minutes</p>
    
    <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>06:25:27</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>
<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>01:22:36</var> GMT+0</small><br /><strong>Identified</strong> -
  An automated process is now in place to ensure continued processing of Gmail messages, significantly reducing the impact for customers not using Microsoft email providers.  

We’re currently waiting on Microsoft to resolve the issue on their side. In parallel, we’re confirming the best approach to safely restore M365 triage inbox sync once service is recovered..</p>
<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>00:05:51</var> GMT+0</small><br /><strong>Identified</strong> -
  Due to an ongoing Microsoft outage, some Karbon customers will experience delays in receiving emails.   
For more information, you can visit &lt;https://status.cloud.microsoft/&gt;  
  
When the issue is resolved, we&#039;ll update our status and confirm when emails are processing as expected..</p>
<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>03:48:53</var> GMT+0</small><br /><strong>Monitoring</strong> -
  Karbon Triage sync is working across all providers and will continue to monitor this.  
  
This status will be changed to Resolved once we have notification from Microsoft that the issue has been fixed from their side..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmk6c4ysr04cnfgr93gbj6yvn</id>
  <published>2026-01-09T03:47:20.159+00:00</published>
  <updated>2026-01-12T08:52:54.275+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmk6c4ysr04cnfgr93gbj6yvn"/>
  <title>Standard permission users unable to add tasks in Client Request section</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 8 days, 15 hours and 48 minutes</p>
    
    <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>08:52:54</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>
<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>03:47:20</var> GMT+0</small><br /><strong>Investigating</strong> -
  **Investigating - Standard Users unable to add a task on Client Requests.** We are currently investigating an issue where users with **Standard permissions** are unable to add tasks within the **Client Request** section. When attempting to add a task, users may see a blue loading indicator, but the task fails to save and disappears after the page is refreshed.

Our team is actively working to identify the root cause and will provide further updates as soon as more information becomes available..</p>
<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>04:56:19</var> GMT+0</small><br /><strong>Identified</strong> -
  We are downgrading the severity of this incident. We have identified a fix that will be in place early next week. We have a temporary workaround for users with Standard permissions: by granting **all Work-Specific access**, they will be able to add tasks in the Client Request section.  
  
 We&#039;ll notify everyone who reached out when the fix is in place..</p>
<p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>07:39:07</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmjrey9cc0040yokoaa4yo25n</id>
  <published>2025-12-29T17:09:33.130+00:00</published>
  <updated>2025-12-29T17:09:33.130+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmjrey9cc0040yokoaa4yo25n"/>
  <title>Some users may be experiencing issues with Triage syncing in emails</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 hour and 40 minutes</p>
    <p><strong>Affected Components:</strong> Shared Triage, Emails</p>
    <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>17:09:33</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are currently investigating this incident..</p>
<p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>18:36:51</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are continuing to work on a fix for this incident. Some email messages are now being processed, but delays may still occur as we complete remediation..</p>
<p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>18:49:41</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Maintenance/cmj0quy9b02wkyr1w4deusyjz</id>
  <published>2025-12-14T06:00:00.000+00:00</published>
  <updated>2025-12-14T06:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/maintenance/cmj0quy9b02wkyr1w4deusyjz"/>
  <title>Scheduled Maintenance December 13, 2025 (US)</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 1 hour and 54 minutes</p>
    <p><strong>Affected Components:</strong> Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in &amp; Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations</p>
    <p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p>
<p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>07:53:35</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Maintenance/cmiqdo24400yx6c0zpdxgymvp</id>
  <published>2025-12-07T06:00:00.000+00:00</published>
  <updated>2025-12-07T06:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/maintenance/cmiqdo24400yx6c0zpdxgymvp"/>
  <title>Scheduled Maintenance December 6, 2025 (US)</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 2 hours and 37 minutes</p>
    <p><strong>Affected Components:</strong> Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in &amp; Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations</p>
    <p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p>
<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>07:35:53</var> GMT+0</small><br /><strong>Identified</strong> -
  Our maintenance window is running longer than planned. We expect to complete the work within the next 60 minutes. Thank you for your patience..</p>
<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>08:36:35</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Maintenance/cmif42wiz02l3vu19j1d1hycr</id>
  <published>2025-11-30T06:00:00.000+00:00</published>
  <updated>2025-11-30T06:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/maintenance/cmif42wiz02l3vu19j1d1hycr"/>
  <title>Scheduled Maintenance November 29, 2025 (US)</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 1 hour and 42 minutes</p>
    <p><strong>Affected Components:</strong> Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in &amp; Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations</p>
    <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p>
<p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>07:42:28</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmiftkf9k004ddm4fstp5x191</id>
  <published>2025-11-26T09:45:53.463+00:00</published>
  <updated>2025-11-26T09:45:53.463+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmiftkf9k004ddm4fstp5x191"/>
  <title>Users may be experiencing issues with Triage syncing in emails</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 33 minutes</p>
    <p><strong>Affected Components:</strong> Shared Triage, Emails</p>
    <p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>09:45:53</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are currently investigating this incident..</p>
<p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>10:02:10</var> GMT+0</small><br /><strong>Monitoring</strong> -
  A fix has been implemented and we&#039;re starting to see recovery of all services and queued messages. Our team are monitoring..</p>
<p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>10:19:01</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmie2dkha06176kf4fyramt45</id>
  <published>2025-11-25T04:16:50.391+00:00</published>
  <updated>2025-11-25T04:16:50.391+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmie2dkha06176kf4fyramt45"/>
  <title>Triage not responding</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 50 minutes</p>
    <p><strong>Affected Components:</strong> Shared Triage, Emails</p>
    <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>04:16:50</var> GMT+0</small><br /><strong>Identified</strong> -
  We are continuing to work on a fix for this incident..</p>
<p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>04:47:27</var> GMT+0</small><br /><strong>Monitoring</strong> -
  We implemented a fix and are currently monitoring the result..</p>
<p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>05:07:12</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmi7xl6so0387u1m5xqls5obj</id>
  <published>2025-11-20T21:16:10.804+00:00</published>
  <updated>2025-11-20T21:16:10.804+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmi7xl6so0387u1m5xqls5obj"/>
  <title>Snowflake outage in Australia East</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 3 hours and 7 minutes</p>
    <p><strong>Affected Components:</strong> Analytics</p>
    <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>21:16:10</var> GMT+0</small><br /><strong>Monitoring</strong> -
  There&#039;s a Snowflake incident ongoing in Australia East, impacting reader accounts and Power BI embedded reports. The customer impact is resolved, but we are still monitoring the situation..</p>
<p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>00:23:21</var> GMT+0</small><br /><strong>Resolved</strong> -
  The incident impact Snowflake has been resolved. All reader accounts and Power BI reports are functioning as expected. If you see any impacts, please reach out to us at: [https://karbonhq.com/contact-us/.](https://karbonhq.com/contact-us/).</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmi4jcxej02f811a6g7mn23yy</id>
  <published>2025-11-18T11:30:00.000+00:00</published>
  <updated>2025-11-18T14:20:24.881+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmi4jcxej02f811a6g7mn23yy"/>
  <title>Intermittent Website Accessibility issues are currently being experienced due to an issue with an upstream provider (Cloudflare).</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 3 hours and 3 minutes</p>
    <p><strong>Affected Components:</strong> Web Application, Payments, Karbon Community, Karbon Help, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Karbon Website, Billing, Log in &amp; Access, Assignments, Contacts, My Week, Karbon Academy, Client Portal, Insights, Analytics, Integrations</p>
    <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:20:24</var> GMT+0</small><br /><strong>Monitoring</strong> -
  App monitoring is currently reporting full service availability for Karbon. No issues or outages have been detected in the last hour. Cloudflare have yet to officially resolve the incident on their end..</p>
<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:32:35</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>
<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br /><strong>Investigating</strong> -
  Our engineers are investigating further..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Maintenance/cmhcw5s1t00ydjzn2flonc10s</id>
  <published>2025-11-02T03:00:00.000+00:00</published>
  <updated>2025-11-02T03:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/maintenance/cmhcw5s1t00ydjzn2flonc10s"/>
  <title>Scheduled Maintenance November 2, 2025</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 2 hours and 10 minutes</p>
    <p><strong>Affected Components:</strong> Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in &amp; Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations</p>
    <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p>
<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress..</p>
<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>05:40:05</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmhcac81q00el303y7sd4n32j</id>
  <published>2025-10-29T17:44:29.522+00:00</published>
  <updated>2025-10-29T17:44:29.522+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmhcac81q00el303y7sd4n32j"/>
  <title>Karbon for Clients accessibility issue</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 5 hours and 11 minutes</p>
    <p><strong>Affected Components:</strong> Web Application, , 
Karbon For Clients →</p>
    <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>17:44:29</var> GMT+0</small><br /><strong>Monitoring</strong> -
  Our Karbon for Clients website is currently having issues loading. We are actively working to resolve the issue as quickly as possible. All other Karbon systems should remain operational

Thank you for your patience and understanding. We’ll provide updates as soon as we have more information..</p>
<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>19:24:52</var> GMT+0</small><br /><strong>Monitoring</strong> -
  The disruption was caused by an outage affecting one of our upstream providers, **Microsoft Azure**. You can find more details on [Azure’s status page](https://status.azure.com/).

  
All Karbon systems are now fully operational. Our team will continue to monitor performance closely until Azure confirms their recovery is complete..</p>
<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>22:55:46</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmgyvk0b900jl2ycymzuyp5wl</id>
  <published>2025-10-20T08:00:00.000+00:00</published>
  <updated>2025-10-20T08:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmgyvk0b900jl2ycymzuyp5wl"/>
  <title>Website Accessibility issues are currently being experienced for a majority of customers.</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 2 hours and 11 minutes</p>
    <p><strong>Affected Components:</strong> Payments, My Week, Work, Shared Triage, Emails, Billing, Log in &amp; Access, Assignments, Contacts, , Insights, Analytics, 
Karbon Web Application →</p>
    <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are currently investigating this incident..</p>
<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:46:42</var> GMT+0</small><br /><strong>Monitoring</strong> -
  We implemented a fix and are currently monitoring the result..</p>
<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:51:20</var> GMT+0</small><br /><strong>Monitoring</strong> -
  This may be resolved, and we are currently monitoring. This was related to an upstream issue from Amazon Web Services..</p>
<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>10:11:04</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Maintenance/cmgk256k7002k6y5apqxcb56p</id>
  <published>2025-10-12T06:00:00.000+00:00</published>
  <updated>2025-10-12T06:23:06.465+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/maintenance/cmgk256k7002k6y5apqxcb56p"/>
  <title>Scheduled Maintenance October 12, 2025 (UK)</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 23 minutes</p>
    <p><strong>Affected Components:</strong> Payments, Karbon API, My Week, Work, Log in &amp; Access, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Assignments, Client Portal, Insights, Billing, Analytics, Contacts, Web Application, Integrations</p>
    <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>06:23:06</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully..</p>
<p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers in the UK region. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p>
<p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmgezap3203wdo6shwj0onvjs</id>
  <published>2025-10-06T09:00:41.442+00:00</published>
  <updated>2025-10-06T09:00:41.442+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmgezap3203wdo6shwj0onvjs"/>
  <title>Customers in the UK region may be experiencing delays with emails syncing into Triage</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 2 hours and 9 minutes</p>
    <p><strong>Affected Components:</strong> Emails</p>
    <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>09:00:41</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are currently investigating this incident..</p>
<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>11:09:23</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmg7rxlbn00iki83y8toy50rg</id>
  <published>2025-10-01T08:00:26.416+00:00</published>
  <updated>2025-10-01T08:00:26.416+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmg7rxlbn00iki83y8toy50rg"/>
  <title>Karbon Practice Intelligence (KPI) workbooks may not load</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 5 hours and 32 minutes</p>
    <p><strong>Affected Components:</strong> Analytics</p>
    <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>08:00:26</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are currently investigating an issue impacting **Karbon Practice Intelligence (KPI) workbooks** from loadingfor some of our customers. Our team is working to determine the cause and will provide updates as soon as possible.

Thank you for your patience. More information will be shared shortly..</p>
<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>11:18:24</var> GMT+0</small><br /><strong>Identified</strong> -
  The disruption is due to an upstream issue with a cloud service provider. We are actively working with them to resolve this..</p>
<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>12:23:37</var> GMT+0</small><br /><strong>Monitoring</strong> -
  This has been fixed, and we are currently monitoring..</p>
<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>13:32:07</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Maintenance/cmg76j3fq01j3er0khaoegd7y</id>
  <published>2025-09-30T23:00:00.000+00:00</published>
  <updated>2025-09-30T23:48:49.328+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/maintenance/cmg76j3fq01j3er0khaoegd7y"/>
  <title>Help Center Downtime</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 27 minutes</p>
    <p><strong>Affected Components:</strong> Karbon Help</p>
    <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>23:48:49</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully..</p>
<p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>23:21:31</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress..</p>
<p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  As part of our ongoing improvements, we will be conducting maintenancethat requires temporary downtime of our Help Center.

During this time, the [Help Center](https://help.karbonhq.com/) will be unavailable for 20-30 minutes. 

  
We recommend planning ahead if you anticipate needing documentation during this period. Our team will be working to complete the maintenance as quickly as possible. If you need anything in the meantime feel free to reach out to Support as usual — we’re here to help. .</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Maintenance/cmg02ndly023valuam2rc7yvy</id>
  <published>2025-09-28T22:00:00.000+00:00</published>
  <updated>2025-09-28T22:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/maintenance/cmg02ndly023valuam2rc7yvy"/>
  <title>Help Center Downtime</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 7 days, 18 hours and 8 minutes</p>
    <p><strong>Affected Components:</strong> Karbon Help</p>
    <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Karbon’s **Help Center is temporarily unavailable** during this scheduled maintenance window.

**What’s Happening:** 
We are performing a system upgrade as part of our ongoing effort to enhance the performance and reliability of our support platform.

**What to Expect:**

* The [Help Center](https://help.karbonhq.com/) will be inaccessible during the downtime.
* All other Karbon services will remain fully operational.

**Why This Matters:** 
These upgrades will allow us to deliver a faster, more reliable support experience moving forward.

We appreciate your understanding. Updates will be posted here throughout the maintenance window..</p>
<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>00:02:10</var> GMT+0</small><br /><strong>Identified</strong> -
  The maintenance window has been extended. Our team is working diligently to complete the upgrade, and we will provide another update as soon as the process is finished..</p>
<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>01:06:07</var> GMT+0</small><br /><strong>Completed</strong> -
  The scheduled maintenance has been completed successfully. All systems are now back online and fully operational. Thank you for your patience during this process..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Maintenance/cmfzw9z6l015wjn6zmk4ctv8k</id>
  <published>2025-09-28T07:00:00.000+00:00</published>
  <updated>2025-09-28T07:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/maintenance/cmfzw9z6l015wjn6zmk4ctv8k"/>
  <title>Scheduled Maintenance September 28, 2025</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 1 hour</p>
    <p><strong>Affected Components:</strong> Billing, Integrations, Payments, My Week, Analytics, Karbon API, Contacts, Assignments, Client Portal, Insights, Shared Triage, Emails, Log in &amp; Access, Work, Karbon Mobile App, Mobile Application, Web Application</p>
    <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p>
<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmfcvbll400di8zjyg5spwj57</id>
  <published>2025-09-09T18:12:29.051+00:00</published>
  <updated>2025-09-09T18:12:29.051+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmfcvbll400di8zjyg5spwj57"/>
  <title>Karbon Academy Login Error </title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 hour and 9 minutes</p>
    <p><strong>Affected Components:</strong> Karbon Academy</p>
    <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>18:12:29</var> GMT+0</small><br /><strong>Investigating</strong> -
  Our users are experiencing errors when logging in to Karbon Academy (&lt;https://karbon.northpass.com/app&gt;). We are actively working with our partner to resolve the issue as quickly as possible. All other Karbon systems should remain operational.

Thank you for your patience and understanding. We’ll provide updates as soon as we have more information..</p>
<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>18:51:39</var> GMT+0</small><br /><strong>Investigating</strong> -
  Our partner continues to investigate the issue..</p>
<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>19:10:06</var> GMT+0</small><br /><strong>Identified</strong> -
  The issue has been identified and a fix is being implemented by our partner..</p>
<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>19:21:11</var> GMT+0</small><br /><strong>Resolved</strong> -
  The issue causing errors when logging in to Karbon Academy (&lt;https://karbon.northpass.com/app&gt;) has now been fixed. Users should be able to log in successfully.

Thank you for your patience while we worked with our partner to resolve this..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmf734taf00dzlsqc9duep8kz</id>
  <published>2025-09-05T17:04:32.122+00:00</published>
  <updated>2025-09-05T17:48:50.574+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmf734taf00dzlsqc9duep8kz"/>
  <title>Triage Issues in North American Region</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 44 minutes</p>
    <p><strong>Affected Components:</strong> Emails</p>
    <p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>17:48:50</var> GMT+0</small><br /><strong>Resolved</strong> -
  We’ve resolved an issue where users were **not able to send emails, add notes, add to timeline, or save comments**. All affected services are now fully operational..</p>
<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>17:04:32</var> GMT+0</small><br /><strong>Investigating</strong> -
  We’re investigating an issue where users are **not able to send emails, add notes, add to timeline, or save comments**. These actions may fail to submit, appear to spin indefinitely, or return an error. Our team is actively investigating and working to resolve the matter with the highest priority. We will provide updates as soon as more information is available. Thank you for your patience and understanding..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmf5baf8c0026hj722hag95i1</id>
  <published>2025-09-04T10:00:04.378+00:00</published>
  <updated>2025-09-04T10:00:04.378+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmf5baf8c0026hj722hag95i1"/>
  <title>Issues loading documents in the E-signature feature</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 3 hours and 13 minutes</p>
    <p><strong>Affected Components:</strong> Work</p>
    <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>10:00:04</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are currently investigating an incident impacting documents from loading in the E-signature feature. The disruption is due to an upstream issue with a third-party provider. We will share further updates as soon as more information becomes available..</p>
<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>12:11:20</var> GMT+0</small><br /><strong>Identified</strong> -
  The provider has identified the issue and is working on a fix..</p>
<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>13:12:41</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmf487f9d0030la1zzmmwzzdv</id>
  <published>2025-09-03T17:03:13.555+00:00</published>
  <updated>2025-09-03T17:03:13.555+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmf487f9d0030la1zzmmwzzdv"/>
  <title>Community Page Accessibility Issue</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 54 minutes</p>
    <p><strong>Affected Components:</strong> Karbon Community</p>
    <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>17:03:13</var> GMT+0</small><br /><strong>Investigating</strong> -
  Our [community page](https://community.karbonhq.com/) is currently having issues loading and might be slower. We are actively working with our partner to resolve the issue as quickly as possible. All Karbon systems should remain operational.

Thank you for your patience and understanding. We’ll provide updates as soon as we have more information..</p>
<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>17:57:10</var> GMT+0</small><br /><strong>Resolved</strong> -
  The issue with our community page has been **successfully resolved** and the page is now functioning normally. .</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Maintenance/cmf3n5i5n006j23w52gafi2fi</id>
  <published>2025-09-03T08:00:00.000+00:00</published>
  <updated>2025-09-03T08:30:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/maintenance/cmf3n5i5n006j23w52gafi2fi"/>
  <title>Karbon Academy Maintenece </title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 30 minutes</p>
    <p><strong>Affected Components:</strong> Karbon Academy</p>
    <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>
<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Karbon Academy will be unavailable for roughly 30 minutes as our third-party partner performs routine maintenance..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmem2vmnk0002q5n2da8lfqz5</id>
  <published>2025-08-22T00:14:13.069+00:00</published>
  <updated>2025-08-22T00:33:26.168+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmem2vmnk0002q5n2da8lfqz5"/>
  <title>Delays in email transfers and other background processes for some customers</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 39 minutes</p>
    <p><strong>Affected Components:</strong> Shared Triage, Emails, Contacts</p>
    <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>00:33:26</var> GMT+0</small><br /><strong>Monitoring</strong> -
  We implemented a fix, and the processes are recovering. Emails are now being processed and are coming through. We&#039;ll monitor the progress before declaring this issue resolved. We&#039;ll have another update within 30 minutes..</p>
<p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>00:14:13</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are currently investigating an issue where emails and other updates are delayed in the app for a subset of customers. No data loss is expected. We will provide additional updates shortly as we have them. .</p>
<p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>00:22:54</var> GMT+0</small><br /><strong>Identified</strong> -
  We have identified the cause of this issue and are currently working on a fix. We&#039;ll provide an update within the next 30 minutes. .</p>
<p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>00:53:14</var> GMT+0</small><br /><strong>Resolved</strong> -
  We have fully resolved the issue that caused delays in email delivery and other updates within the application. System performance has returned to normal, and all queued messages have been processed successfully.

The disruption was triggered by an availability issue within part of our underlying infrastructure, which temporarily impacted one of the service nodes. Once the degraded component was identified, we rerouted traffic and restored normal operation.

We are working with our infrastructure provider to ensure resiliency measures prevent similar disruptions going forward.

Thank you for your patience while we worked to restore services..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cmea88air000a75bqijazfmmm</id>
  <published>2025-08-13T17:10:47.022+00:00</published>
  <updated>2025-08-13T17:38:03.307+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cmea88air000a75bqijazfmmm"/>
  <title>Triage not loading for some customers in Canada</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 27 minutes</p>
    <p><strong>Affected Components:</strong> Emails</p>
    <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>17:38:03</var> GMT+0</small><br /><strong>Resolved</strong> -
  The Triage loading issue affecting some Canadian customers has been fixed and service is fully restored..</p>
<p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>17:10:47</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are investigating an issue causing the Triage view to fail to load for some customers in Canada. Other regions and product areas appear unaffected. We’ll share another update as soon as we know more..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Maintenance/cme0px6tc03od11trwrmxr0rb</id>
  <published>2025-08-10T07:00:00.000+00:00</published>
  <updated>2025-08-10T07:00:01.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/maintenance/cme0px6tc03od11trwrmxr0rb"/>
  <title>Scheduled Maintenance August 10, 2025</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 28 minutes</p>
    <p><strong>Affected Components:</strong> Emails, Billing, Integrations, Payments, Shared Triage, Log in &amp; Access, My Week, Work, Assignments, Client Portal, Web Application, Mobile Application, Analytics, Karbon API, Contacts, Insights, Karbon Mobile App</p>
    <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p>
<p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>07:28:02</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Incident/cme350d8a01h0pxhbunbemjxv</id>
  <published>2025-08-08T18:06:14.048+00:00</published>
  <updated>2025-08-08T18:06:14.048+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/incident/cme350d8a01h0pxhbunbemjxv"/>
  <title>Email Issues in North American Region</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 27 minutes</p>
    <p><strong>Affected Components:</strong> Emails</p>
    <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>18:06:14</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are aware that some users in North America are currently experiencing issues with email, notes and comments. Our team is actively investigating and working to resolve the matter with the highest priority. We will provide updates as soon as more information is available. Thank you for your patience and understanding..</p>
<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>18:33:36</var> GMT+0</small><br /><strong>Resolved</strong> -
  We have successfully resolved the issues with email, notes and comments. .</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Maintenance/cmdhrpvq7007jdod2cxvivibz</id>
  <published>2025-07-27T07:00:00.000+00:00</published>
  <updated>2025-07-27T07:00:01.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/maintenance/cmdhrpvq7007jdod2cxvivibz"/>
  <title>Scheduled Maintenance July 27, 2025</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 53 minutes</p>
    <p><strong>Affected Components:</strong> Payments, Shared Triage, Emails, Billing, Analytics, Web Application, Log in &amp; Access, Client Portal, My Week, Work, Karbon API, Contacts, Assignments, Integrations, Insights, Karbon Mobile App, Mobile Application</p>
    <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>07:53:23</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully..</p>
<p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Maintenance/cmd3tydvr0122k5woled1uv5j</id>
  <published>2025-07-27T05:00:00.000+00:00</published>
  <updated>2025-07-27T05:00:01.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/maintenance/cmd3tydvr0122k5woled1uv5j"/>
  <title>Karbon Academy Planned Maintenance July 26, 2025</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 4 hours</p>
    <p><strong>Affected Components:</strong> Karbon Academy</p>
    <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  **Karbon Academy will be temporarily unavailable** due to scheduled maintenance by our third-party platform provider. All other areas of the Karbon application will remain fully accessible and operational. We recommend planning your learning activities around this scheduled downtime..</p>
<p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Maintenance/cmcm75yyy001knbv9hiwqp5ko</id>
  <published>2025-07-06T07:00:00.000+00:00</published>
  <updated>2025-07-06T09:18:34.359+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/maintenance/cmcm75yyy001knbv9hiwqp5ko"/>
  <title>Scheduled Maintenance July 6, 2025</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 2 hours and 19 minutes</p>
    <p><strong>Affected Components:</strong> Shared Triage, Payments, Emails, Billing, Analytics, Web Application, Log in &amp; Access, Client Portal, My Week, Work, Karbon API, Contacts, Assignments, Integrations, Insights, Karbon Mobile App, Mobile Application</p>
    <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>09:18:34</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully..</p>
<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption.</p>
<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Maintenance/cmbk14fr2003dwkz7cgl5fnzz</id>
  <published>2025-06-08T07:00:00.000+00:00</published>
  <updated>2025-06-08T07:00:01.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/maintenance/cmbk14fr2003dwkz7cgl5fnzz"/>
  <title>Scheduled Maintenance June 8, 2025</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 44 minutes</p>
    <p><strong>Affected Components:</strong> Shared Triage, Payments, Mobile Application, Emails, Billing, Analytics, Insights, Web Application, Log in &amp; Access, Work, Client Portal, My Week, Assignments, Karbon API, Integrations, Contacts, Karbon Mobile App</p>
    <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>07:44:20</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully..</p>
<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Maintenance/cmagj5t9t004a3ujaycyyqgso</id>
  <published>2025-05-11T07:00:00.000+00:00</published>
  <updated>2025-05-11T08:23:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/maintenance/cmagj5t9t004a3ujaycyyqgso"/>
  <title>Scheduled Maintenance May 11, 2025</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 2 hours</p>
    <p><strong>Affected Components:</strong> Emails, Payments, Billing, Analytics, Insights, Mobile Application, Web Application, Log in &amp; Access, Shared Triage, Work, Client Portal, My Week, Assignments, Karbon API, Integrations, Contacts, Karbon Mobile App</p>
    <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>08:23:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>
<p><small>May <var data-var='date'> 11</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>May <var data-var='date'> 11</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.karbonhq.com,2005:Maintenance/cma6ecv60000wgtzbfmdxqfz1</id>
  <published>2025-05-04T07:00:00.000+00:00</published>
  <updated>2025-05-04T07:00:01.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.karbonhq.com/maintenance/cma6ecv60000wgtzbfmdxqfz1"/>
  <title>Scheduled Maintenance May 4, 2025</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 2 hours</p>
    <p><strong>Affected Components:</strong> Assignments, Emails, Payments, Billing, Karbon API, Analytics, Insights, Mobile Application, Web Application, Log in &amp; Access, Karbon Mobile App, Shared Triage, Integrations, Work, Client Portal, Contacts, My Week</p>
    <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption..</p>
<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>

        ]]>
  </content>
</entry>

</feed>