Karbon Status - Incident history https://status.karbonhq.com Karbon Sat, 11 Jul 2026 22:00:00 +0000 Scheduled Maintenance Type: Maintenance Duration: 8 hours and 23 minutes Affected Components: Global Search Jul 9, 22:36:45 GMT+0 - Identified - We are performing scheduled system maintenance that will **temporarily affect our search feature**. During this time, lookups and search results may be unavailable or slow. All other platform features remain fully functional, but we recommend saving any active work to ensure a smooth experience. Jul 11, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 12, 06:23:15 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 8 hours and 23 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>22:36:45</var> GMT+0</small><br><strong>Identified</strong> - We are performing scheduled system maintenance that will **temporarily affect our search feature**. During this time, lookups and search results may be unavailable or slow. All other platform features remain fully functional, but we recommend saving any active work to ensure a smooth experience..</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 12</var>, <var data-var='time'>06:23:15</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 11 Jul 2026 22:00:00 +0000 https://status.karbonhq.com/maintenance/cmre36l7a0cy21blh39qrzrz6 https://status.karbonhq.com/maintenance/cmre36l7a0cy21blh39qrzrz6 Issues sending emails in the US region Type: Incident Affected Components: Emails Jul 9, 16:23:07 GMT+0 - Resolved - This incident has been resolved. Jul 9, 14:54:50 GMT+0 - Resolved - We implemented a fix and are currently monitoring the system to ensure stability. Type: Incident

Affected Components:

<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>16:23:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>14:54:50</var> GMT+0</small><br><strong>Resolved</strong> - We implemented a fix and are currently monitoring the system to ensure stability..</p> ]]> Thu, 9 Jul 2026 14:54:50 +0000 https://status.karbonhq.com/incident/cmrdmok0001e60zs38mgjrxn3 https://status.karbonhq.com/incident/cmrdmok0001e60zs38mgjrxn3 Time tab accessibility issues for some US customers Type: Incident Duration: 3 hours and 5 minutes Affected Components: Billing Jul 8, 20:38:31 GMT+0 - Investigating - The Time tab is currently having accessibility issues for customers in the US region. Our engineering team is actively investigating and working on a fix. Jul 8, 23:43:24 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 5 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>20:38:31</var> GMT+0</small><br><strong>Investigating</strong> - The Time tab is currently having accessibility issues for customers in the US region. Our engineering team is actively investigating and working on a fix..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>23:43:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 8 Jul 2026 20:38:31 +0000 https://status.karbonhq.com/incident/cmrcjip7a00ga0zljbii1nz2u https://status.karbonhq.com/incident/cmrcjip7a00ga0zljbii1nz2u Issue with downloading, attaching, or viewing attachments in Emails Type: Incident Duration: 43 minutes Affected Components: Contacts, Emails Jul 6, 02:45:46 GMT+0 - Investigating - Some customers are unable to download, attach, or view attachments in Emails. We are currently investigating this incident. Jul 6, 02:49:42 GMT+0 - Investigating - We are currently investigating this incident. Some customers might not be able to view or download attachments Jul 6, 03:08:45 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the system to ensure stability. Jul 6, 03:28:24 GMT+0 - Resolved - This incident has been resolved. We apologise for any disruption this caused to your workflow. If you continue to experience any issues, please reach out to our Support team. Type: Incident

Duration: 43 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>02:45:46</var> GMT+0</small><br><strong>Investigating</strong> - Some customers are unable to download, attach, or view attachments in Emails. We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>02:49:42</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Some customers might not be able to view or download attachments.</p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>03:08:45</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the system to ensure stability..</p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>03:28:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We apologise for any disruption this caused to your workflow. If you continue to experience any issues, please reach out to our Support team..</p> ]]> Mon, 6 Jul 2026 02:45:46 +0000 https://status.karbonhq.com/incident/cmr8mbex80euk1bqgjeqsw08f https://status.karbonhq.com/incident/cmr8mbex80euk1bqgjeqsw08f Scheduled Maintenance Type: Maintenance Duration: 9 hours and 5 minutes Affected Components: Global Search Jul 3, 01:05:03 GMT+0 - Identified - We are performing scheduled system maintenance that will **temporarily affect our search feature**. During this time, lookups and search results may be unavailable or slow. All other platform features remain fully functional, but we recommend saving any active work to ensure a smooth experience. Jul 4, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 5, 07:05:25 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 9 hours and 5 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>01:05:03</var> GMT+0</small><br><strong>Identified</strong> - We are performing scheduled system maintenance that will **temporarily affect our search feature**. During this time, lookups and search results may be unavailable or slow. All other platform features remain fully functional, but we recommend saving any active work to ensure a smooth experience..</p> <p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>07:05:25</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 4 Jul 2026 22:00:00 +0000 https://status.karbonhq.com/maintenance/cmr48ebph04je0rmjp5qntat1 https://status.karbonhq.com/maintenance/cmr48ebph04je0rmjp5qntat1 Some users are experiencing issues access the Karbon app Type: Incident Duration: 51 minutes Affected Components: Emails, Shared Triage, Work Jul 2, 02:03:45 GMT+0 - Investigating - Some users are experiencing issues accessing the Karbon app - we are currently investigating Jul 2, 02:09:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 2, 02:10:15 GMT+0 - Identified - We are currently investigating this access issue. Jul 2, 02:54:56 GMT+0 - Resolved - This incident has been resolved. The access issue for some customers has been fully remediated. All users should now be able to access Karbon normally. We apologise for any disruption this caused to your workflow. If you continue to experience any issues, please reach out to our Support team. Type: Incident

Duration: 51 minutes

Affected Components: , ,

<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>02:03:45</var> GMT+0</small><br><strong>Investigating</strong> - Some users are experiencing issues accessing the Karbon app - we are currently investigating.</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>02:09:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>02:10:15</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating this access issue..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>02:54:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. The access issue for some customers has been fully remediated. All users should now be able to access Karbon normally. We apologise for any disruption this caused to your workflow. If you continue to experience any issues, please reach out to our Support team..</p> ]]> Thu, 2 Jul 2026 02:03:45 +0000 https://status.karbonhq.com/incident/cmr2v1z6k00o010pbahp6upc4 https://status.karbonhq.com/incident/cmr2v1z6k00o010pbahp6upc4 Scheduled Maintenance Type: Maintenance Duration: 4 hours and 12 minutes Affected Components: Global Search Jun 25, 05:12:05 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Jun 28, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 28, 03:10:46 GMT+0 - Identified - Maintenance activities are taking longer than expected to complete. Estimated completion time is another 90mins. Jun 28, 04:11:46 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 4 hours and 12 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>05:12:05</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> <p><small>Jun <var data-var='date'> 28</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 28</var>, <var data-var='time'>03:10:46</var> GMT+0</small><br><strong>Identified</strong> - Maintenance activities are taking longer than expected to complete. Estimated completion time is another 90mins..</p> <p><small>Jun <var data-var='date'> 28</var>, <var data-var='time'>04:11:46</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 28 Jun 2026 00:00:00 +0000 https://status.karbonhq.com/maintenance/cmqt1p7ei0lim2ilngrnrfl3h https://status.karbonhq.com/maintenance/cmqt1p7ei0lim2ilngrnrfl3h Aider is currently inaccessible Type: Incident Duration: 8 hours and 11 minutes Affected Components: Karbon API, Karbon Website, Karbon Academy, Karbon Help, Security, Contacts, Emails, the Loft Community, Billing, Assignments, Payments, Karbon Mobile App, Mobile Application, Work, Shared Triage, Global Search, My Week, Client Portal, Insights, Integrations, Log in & Access, Analytics, Web Application Jun 26, 18:54:17 GMT+0 - Investigating - Aider is currently inaccessible. Aider users will not be able to login and access Aider. We are currently investigating this incident. Jun 26, 19:02:28 GMT+0 - Resolved - We have confirmed that the fix has been implemented and service has been fully restored. The incident is now resolved. Jun 26, 22:16:30 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 hours and 11 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>18:54:17</var> GMT+0</small><br><strong>Investigating</strong> - Aider is currently inaccessible. Aider users will not be able to login and access Aider. We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>19:02:28</var> GMT+0</small><br><strong>Resolved</strong> - We have confirmed that the fix has been implemented and service has been fully restored. The incident is now resolved..</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>22:16:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 26 Jun 2026 18:54:17 +0000 https://status.karbonhq.com/incident/cmqvaifl1002w2op97hsaoug3 https://status.karbonhq.com/incident/cmqvaifl1002w2op97hsaoug3 WIP values in Analytics dashboard displaying as incorrect Type: Incident Duration: 10 hours and 3 minutes Affected Components: Analytics Jun 24, 01:53:02 GMT+0 - Investigating - Some customers have reported WIP values in the Analytics dashboard as being incorrect. We are currently investigating this. Jun 24, 04:13:21 GMT+0 - Identified - We have identified the root cause of the issue and implemented a fix, which is currently being prepared for deployment. Additional remediation work is also underway for related components. Our engineering team is actively working on resolving the remaining impact and will continue to provide updates as progress is made. Thank you for your patience while we work to fully restore service. Jun 24, 11:56:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 hours and 3 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>01:53:02</var> GMT+0</small><br><strong>Investigating</strong> - Some customers have reported WIP values in the Analytics dashboard as being incorrect. We are currently investigating this..</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>04:13:21</var> GMT+0</small><br><strong>Identified</strong> - We have identified the root cause of the issue and implemented a fix, which is currently being prepared for deployment. Additional remediation work is also underway for related components. Our engineering team is actively working on resolving the remaining impact and will continue to provide updates as progress is made. Thank you for your patience while we work to fully restore service..</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>11:56:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 24 Jun 2026 01:53:02 +0000 https://status.karbonhq.com/incident/cmqrf5dp90dmp2jo6snqo00za https://status.karbonhq.com/incident/cmqrf5dp90dmp2jo6snqo00za Karbon Login Issues- Blank Screen Type: Incident Duration: 7 hours and 42 minutes Affected Components: Log in & Access Jun 18, 22:25:22 GMT+0 - Investigating - We are currently investigating reports of login failures affecting some customers. Users attempting to access Karbon are encountering a blank screen during the login process. While we're working on the fix, if you are impacted, please try logging in directly to [https://app2.karbonhq.com/.](https://app2.karbonhq.com/) Jun 19, 00:38:12 GMT+0 - Monitoring - We implemented a fix and are currently monitoring. Jun 19, 06:07:50 GMT+0 - Resolved - This incident has been resolved. The login issue causing blank screens for some customers has been fully remediated. All users should now be able to log in to Karbon normally. We apologize for any disruption this caused to your workflow. If you continue to experience any issues, please reach out to our Support team. Type: Incident

Duration: 7 hours and 42 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>22:25:22</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reports of login failures affecting some customers. Users attempting to access Karbon are encountering a blank screen during the login process. While we're working on the fix, if you are impacted, please try logging in directly to [https://app2.karbonhq.com/.](https://app2.karbonhq.com/).</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>00:38:12</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>06:07:50</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. The login issue causing blank screens for some customers has been fully remediated. All users should now be able to log in to Karbon normally. We apologize for any disruption this caused to your workflow. If you continue to experience any issues, please reach out to our Support team..</p> ]]> Thu, 18 Jun 2026 22:25:22 +0000 https://status.karbonhq.com/incident/cmqk2j5kw04er2joeem54vfg2 https://status.karbonhq.com/incident/cmqk2j5kw04er2joeem54vfg2 Unable to Log In to Karbon – ADSTS50011 Redirect URI Mismatch Error Type: Incident Duration: 1 hour and 56 minutes Affected Components: Log in & Access Jun 18, 11:50:46 GMT+0 - Identified - We have identified an issue affecting some users attempting to log in to Karbon. Users may encounter an authentication error during the sign-in process, preventing access to the platform. Our engineering team is actively investigating the issue and working to determine the root cause. **Workaround:** While we investigate, users may be able to access Karbon by clearing their browser cache and cookies, then attempting to sign in again. Alternatively, try logging in using an incognito/private browsing window. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience. Jun 18, 12:18:53 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Please try clearing your cache and cookies and trying an incognito/private browser if you are still experiencing issues. Jun 18, 13:47:15 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 56 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>11:50:46</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue affecting some users attempting to log in to Karbon. Users may encounter an authentication error during the sign-in process, preventing access to the platform. Our engineering team is actively investigating the issue and working to determine the root cause. **Workaround:** While we investigate, users may be able to access Karbon by clearing their browser cache and cookies, then attempting to sign in again. Alternatively, try logging in using an incognito/private browsing window. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience..</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>12:18:53</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. Please try clearing your cache and cookies and trying an incognito/private browser if you are still experiencing issues..</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>13:47:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 18 Jun 2026 11:50:46 +0000 https://status.karbonhq.com/incident/cmqjfuyf401qx2jnzf01p3rd2 https://status.karbonhq.com/incident/cmqjfuyf401qx2jnzf01p3rd2 Some users are experiencing access issues in the Australian domain Type: Incident Duration: 1 hour and 12 minutes Affected Components: Log in & Access Jun 17, 06:20:00 GMT+0 - Investigating - We are currently investigating reports of errors that occur when some customers attempt to access or use Karbon in Australia. Jun 17, 06:45:00 GMT+0 - Monitoring - Our team has identified the root cause and deployed a fix. We are actively monitoring. Jun 17, 07:32:13 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 12 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>06:20:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reports of errors that occur when some customers attempt to access or use Karbon in Australia..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>06:45:00</var> GMT+0</small><br><strong>Monitoring</strong> - Our team has identified the root cause and deployed a fix. We are actively monitoring..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>07:32:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 17 Jun 2026 06:20:00 +0000 https://status.karbonhq.com/incident/cmqhqe1v707xs2jlms6nue7fx https://status.karbonhq.com/incident/cmqhqe1v707xs2jlms6nue7fx Replies to emails from a Work Timeline are not staying on the Timeline Type: Incident Duration: 2 days, 19 hours and 42 minutes Affected Components: Work Jun 15, 06:37:40 GMT+0 - Monitoring - The fix has now been released and deployed successfully. This applies to new email conversations created going forward and prevents the issue from occurring in those conversations. We will continue to monitor the results and provide further updates as needed. Jun 15, 09:14:01 GMT+0 - Resolved - This incident has been resolved. Jun 12, 13:32:25 GMT+0 - Identified - We have identified an issue wherein client email replies to emails originating from a Work Item Timeline are not automatically staying on the Timeline. Our team is working on a fix for this, and we will provide another update as soon as we have a more concrete timeline. Thank you for your continued patience while we work to resolve this issue. Jun 15, 04:12:57 GMT+0 - Monitoring - Our team has completed work on a fix and is currently in the process of rolling it out. We will continue to monitor progress and provide further updates as the fix moves through deployment. Thank you for your patience while we work to resolve this issue. Type: Incident

Duration: 2 days, 19 hours and 42 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>06:37:40</var> GMT+0</small><br><strong>Monitoring</strong> - The fix has now been released and deployed successfully. This applies to new email conversations created going forward and prevents the issue from occurring in those conversations. We will continue to monitor the results and provide further updates as needed..</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>09:14:01</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>13:32:25</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue wherein client email replies to emails originating from a Work Item Timeline are not automatically staying on the Timeline. Our team is working on a fix for this, and we will provide another update as soon as we have a more concrete timeline. Thank you for your continued patience while we work to resolve this issue..</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>04:12:57</var> GMT+0</small><br><strong>Monitoring</strong> - Our team has completed work on a fix and is currently in the process of rolling it out. We will continue to monitor progress and provide further updates as the fix moves through deployment. Thank you for your patience while we work to resolve this issue..</p> ]]> Fri, 12 Jun 2026 13:32:25 +0000 https://status.karbonhq.com/incident/cmqayukux0bs0quf6z6t26b8e https://status.karbonhq.com/incident/cmqayukux0bs0quf6z6t26b8e Xero integration isn't syncing invoices Type: Incident Duration: 22 hours and 50 minutes Affected Components: Billing, Integrations Jun 12, 06:09:47 GMT+0 - Resolved - This incident has been resolved. Jun 11, 07:20:03 GMT+0 - Identified - Our team has identified the issue affecting Xero invoice syncing and is currently preparing a fix. We will continue to provide updates as progress is made. In the meantime, invoices may not sync between Karbon and Xero as expected. We appreciate your patience while we work to resolve this issue. Jun 12, 03:18:17 GMT+0 - Identified - Our team is continuing to review and test the proposed fix for the Xero invoice syncing issue. To ensure the resolution is stable and minimizes disruption, the team is preparing a hotfix and completing the necessary validation before deployment. We will provide another update as soon as we have confirmation on the release timeline. Thank you for your continued patience while we work to resolve this issue. Type: Incident

Duration: 22 hours and 50 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>06:09:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>07:20:03</var> GMT+0</small><br><strong>Identified</strong> - Our team has identified the issue affecting Xero invoice syncing and is currently preparing a fix. We will continue to provide updates as progress is made. In the meantime, invoices may not sync between Karbon and Xero as expected. We appreciate your patience while we work to resolve this issue..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>03:18:17</var> GMT+0</small><br><strong>Identified</strong> - Our team is continuing to review and test the proposed fix for the Xero invoice syncing issue. To ensure the resolution is stable and minimizes disruption, the team is preparing a hotfix and completing the necessary validation before deployment. We will provide another update as soon as we have confirmation on the release timeline. Thank you for your continued patience while we work to resolve this issue..</p> ]]> Thu, 11 Jun 2026 07:20:03 +0000 https://status.karbonhq.com/incident/cmq963uys06l8pdnfay9gbni8 https://status.karbonhq.com/incident/cmq963uys06l8pdnfay9gbni8 Log-in Issue - Users Unable to Access Account Type: Incident Duration: 1 hour and 10 minutes Affected Components: Mobile Application, Log in & Access, Web Application Jun 11, 04:36:53 GMT+0 - Resolved - This incident has been resolved. Jun 11, 03:27:00 GMT+0 - Investigating - Users are unable to log in to Karbon. We are currently investigating Jun 11, 03:55:00 GMT+0 - Monitoring - Users are unable to log in to Karbon. We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 1 hour and 10 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>04:36:53</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>03:27:00</var> GMT+0</small><br><strong>Investigating</strong> - Users are unable to log in to Karbon. We are currently investigating.</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>03:55:00</var> GMT+0</small><br><strong>Monitoring</strong> - Users are unable to log in to Karbon. We implemented a fix and are currently monitoring the result..</p> ]]> Thu, 11 Jun 2026 03:27:00 +0000 https://status.karbonhq.com/incident/cmq8z5fv104lcpdmtim9oa70u https://status.karbonhq.com/incident/cmq8z5fv104lcpdmtim9oa70u Analytics dashboards are not loading and timing out for some users Type: Incident Duration: 1 hour and 37 minutes Affected Components: Analytics Jun 1, 12:59:56 GMT+0 - Investigating - We are currently investigating this incident. Jun 1, 14:37:13 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 37 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>12:59:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>14:37:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 1 Jun 2026 12:59:56 +0000 https://status.karbonhq.com/incident/cmpv7ua6p02hzqvmj96ihqc60 https://status.karbonhq.com/incident/cmpv7ua6p02hzqvmj96ihqc60 Karbon Integrations disconnected Type: Incident Affected Components: the Loft Community, Integrations May 26, 07:40:00 GMT+0 - Resolved - On May 25, a deployment change to our identity service caused existing OAuth sessions for several integrations to be de-authenticated. The affected connections could not be restored automatically, and users will need to reconnect each affected integration manually. **What was affected:** Integrations under Settings > Connected Apps > More Integrations (including HubSpot and Float), and BGL, DEXT, Gusto, and Ignition. **What was not affected:** Integrations on the Settings > Connected Apps page, such as QuickBooks Online and Xero, continued to work normally throughout. **How to reconnect:** In Karbon, go to Settings > Connected Apps > More Integrations and reconnect each relevant integration. For BGL, DEXT, Gusto, and Ignition, reconnect from within that app. We apologize for the disruption. If you need assistance, contact [support@karbonhq.com](mailto:support@karbonhq.com). Type: Incident

Affected Components: ,

<p><small>May <var data-var='date'> 26</var>, <var data-var='time'>07:40:00</var> GMT+0</small><br><strong>Resolved</strong> - On May 25, a deployment change to our identity service caused existing OAuth sessions for several integrations to be de-authenticated. The affected connections could not be restored automatically, and users will need to reconnect each affected integration manually. **What was affected:** Integrations under Settings > Connected Apps > More Integrations (including HubSpot and Float), and BGL, DEXT, Gusto, and Ignition. **What was not affected:** Integrations on the Settings > Connected Apps page, such as QuickBooks Online and Xero, continued to work normally throughout. **How to reconnect:** In Karbon, go to Settings > Connected Apps > More Integrations and reconnect each relevant integration. For BGL, DEXT, Gusto, and Ignition, reconnect from within that app. We apologize for the disruption. If you need assistance, contact [support@karbonhq.com](mailto:support@karbonhq.com)..</p> ]]> Tue, 26 May 2026 07:40:00 +0000 https://status.karbonhq.com/incident/cmpo1gz2p03z0qmorlvt7ex6m https://status.karbonhq.com/incident/cmpo1gz2p03z0qmorlvt7ex6m Scheduled Maintenance Type: Maintenance Duration: 1 hour and 46 minutes Affected Components: Billing, Emails, Payments, Assignments, Contacts, Karbon Mobile App, Mobile Application, Karbon API, Shared Triage, Work, Web Application, Log in & Access, My Week, Client Portal, Insights, Analytics, Integrations Mar 22, 05:00:00 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Mar 22, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 22, 06:46:01 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 46 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>06:46:01</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 22 Mar 2026 05:00:00 +0000 https://status.karbonhq.com/maintenance/cmmwcyo8e00kgl5o8go718hxb https://status.karbonhq.com/maintenance/cmmwcyo8e00kgl5o8go718hxb Some Customers Experiencing Triage Slowness and Connectivity Issues Type: Incident Duration: 7 hours and 52 minutes Affected Components: Emails, Shared Triage, Work Mar 19, 19:45:41 GMT+0 - Investigating - We are reopening this issue and actively investigating the continued disruption. We apologize for the inconvenience and will provide updates as soon as more information is available. Mar 19, 18:06:36 GMT+0 - Investigating - We are currently investigating reports of performance issues e.g. Triage and timeline loading, failed to send email, mostly affecting customers in Canada region. Our team is actively investigating the root cause. We will provide an update as soon as more information is available. Mar 19, 18:53:38 GMT+0 - Resolved - This incident has been resolved. Mar 19, 20:07:53 GMT+0 - Monitoring - The issue has been resolved and we are continuing to monitor. Mar 20, 01:58:27 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 hours and 52 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>19:45:41</var> GMT+0</small><br><strong>Investigating</strong> - We are reopening this issue and actively investigating the continued disruption. We apologize for the inconvenience and will provide updates as soon as more information is available. .</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>18:06:36</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reports of performance issues e.g. Triage and timeline loading, failed to send email, mostly affecting customers in Canada region. Our team is actively investigating the root cause. We will provide an update as soon as more information is available..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>18:53:38</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>20:07:53</var> GMT+0</small><br><strong>Monitoring</strong> - The issue has been resolved and we are continuing to monitor..</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>01:58:27</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 19 Mar 2026 18:06:36 +0000 https://status.karbonhq.com/incident/cmmxs7rln01e8rtd9ekyqztia https://status.karbonhq.com/incident/cmmxs7rln01e8rtd9ekyqztia Karbon Interface Not Showing Correctly for Some Customers Type: Incident Duration: 3 hours and 7 minutes Affected Components: Emails, Shared Triage Mar 19, 00:41:34 GMT+0 - Investigating - We are currently investigating an issue impacting the Karbon user interface not rendering correctly for **some** **customers**. Affected users may notice missing buttons or other interface elements not displaying as expected. To resolve, we advise users to clear their cache and cookies. Our team is actively looking into the cause and we will provide an update as soon as more information is available. Mar 19, 03:48:28 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 7 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>00:41:34</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue impacting the Karbon user interface not rendering correctly for **some** **customers**. Affected users may notice missing buttons or other interface elements not displaying as expected. To resolve, we advise users to clear their cache and cookies. Our team is actively looking into the cause and we will provide an update as soon as more information is available..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>03:48:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 19 Mar 2026 00:41:34 +0000 https://status.karbonhq.com/incident/cmmwqvv1v04ayghfkk5l5yg0p https://status.karbonhq.com/incident/cmmwqvv1v04ayghfkk5l5yg0p Karbon for Clients – Account Registration Error Type: Incident Duration: 12 hours and 10 minutes Affected Components: Mobile Application, Web Application, , Karbon For Clients → Mar 18, 23:50:51 GMT+0 - Identified - We have remediated impacted tenants, however a full fix is still in progress and any new updates to Firm Settings or Name in Karbon may continue to be affected in the meantime. We will provide a further update shortly. Mar 18, 20:58:51 GMT+0 - Investigating - We are currently investigating an issue where contacts are unable to create a Karbon for Clients account. Affected users receive the error: _"The specified organization is not accepting registrations."_ Our team is actively looking into the cause. We will provide an update as soon as more information is available. Mar 19, 09:08:42 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 12 hours and 10 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>23:50:51</var> GMT+0</small><br><strong>Identified</strong> - We have remediated impacted tenants, however a full fix is still in progress and any new updates to Firm Settings or Name in Karbon may continue to be affected in the meantime. We will provide a further update shortly..</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>20:58:51</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where contacts are unable to create a Karbon for Clients account. Affected users receive the error: _"The specified organization is not accepting registrations."_ Our team is actively looking into the cause. We will provide an update as soon as more information is available..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>09:08:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 18 Mar 2026 20:58:51 +0000 https://status.karbonhq.com/incident/cmmwixlmc024o12fp3dqvrlns https://status.karbonhq.com/incident/cmmwixlmc024o12fp3dqvrlns Triage loading issues for some customers Type: Incident Duration: 44 minutes Affected Components: Emails, Shared Triage Mar 17, 23:07:45 GMT+0 - Investigating - We are currently investigating an issue where some users may experience Triage pages failing to load or loading indefinitely. Timelines may also be affected. Our engineering team is actively working to identify the root cause and restore full functionality. We will provide an update within the next 30 minutes. Mar 17, 23:40:08 GMT+0 - Monitoring - **.** Our engineers have identified and resolved the underlying cause of this issue. Services are operating as expected, and most users should now be able to access Triage and Timelines without issue. We are continuing to monitor before marking this incident as fully resolved. Mar 17, 23:51:19 GMT+0 - Resolved - The issue affecting Triage and Timeline loading has been resolved. All services are now functioning normally. We apologize for the inconvenience and appreciate your patience. Type: Incident

Duration: 44 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>23:07:45</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where some users may experience Triage pages failing to load or loading indefinitely. Timelines may also be affected. Our engineering team is actively working to identify the root cause and restore full functionality. We will provide an update within the next 30 minutes..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>23:40:08</var> GMT+0</small><br><strong>Monitoring</strong> - **.** Our engineers have identified and resolved the underlying cause of this issue. Services are operating as expected, and most users should now be able to access Triage and Timelines without issue. We are continuing to monitor before marking this incident as fully resolved..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>23:51:19</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting Triage and Timeline loading has been resolved. All services are now functioning normally. We apologize for the inconvenience and appreciate your patience..</p> ]]> Tue, 17 Mar 2026 23:07:45 +0000 https://status.karbonhq.com/incident/cmmv83cjn02woezxdldmm0e93 https://status.karbonhq.com/incident/cmmv83cjn02woezxdldmm0e93 Triage is not loading. Users attempting to access the service are encountering indefinite loading. Type: Incident Duration: 1 hour and 2 minutes Affected Components: Emails Mar 17, 04:23:35 GMT+0 - Investigating - We are currently investigating an issue affecting access to Triage. Some users attempting to access the Triage service are experiencing an issue where the page does not fully load. Instead, the interface remains in a continuous loading state, and the service never becomes accessible. Our engineering team is working to identify the root cause and restore full functionality as soon as possible. We will provide an update as soon as we have new information. Mar 17, 05:11:28 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the results. Some users are now reporting that the issue is resolved. Mar 17, 05:25:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 2 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>04:23:35</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting access to Triage. Some users attempting to access the Triage service are experiencing an issue where the page does not fully load. Instead, the interface remains in a continuous loading state, and the service never becomes accessible. Our engineering team is working to identify the root cause and restore full functionality as soon as possible. We will provide an update as soon as we have new information..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>05:11:28</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the results. Some users are now reporting that the issue is resolved..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>05:25:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 17 Mar 2026 04:23:35 +0000 https://status.karbonhq.com/incident/cmmu3xnhk04an10x81hjqyyo3 https://status.karbonhq.com/incident/cmmu3xnhk04an10x81hjqyyo3 Scheduled Maintenance March 14, 2026 (US) Type: Maintenance Duration: 1 hour and 4 minutes Affected Components: Billing, Emails, Payments, Work, Karbon Mobile App, Mobile Application, Karbon API, Shared Triage, Web Application, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations Mar 15, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 15, 06:03:35 GMT+0 - Completed - Maintenance has completed successfully. Mar 15, 05:00:00 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Type: Maintenance

Duration: 1 hour and 4 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>06:03:35</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> ]]> Sun, 15 Mar 2026 05:00:00 +0000 https://status.karbonhq.com/maintenance/cmmk01fu301aot28iojqym9ik https://status.karbonhq.com/maintenance/cmmk01fu301aot28iojqym9ik Some customers are unable to send emails or post notes Type: Incident Duration: 21 minutes Affected Components: Emails, Shared Triage Mar 12, 19:37:25 GMT+0 - Investigating - We are currently investigating an issue where some customers may be unable to send emails or post notes. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available. Mar 12, 19:58:33 GMT+0 - Resolved - The issue impacting email sending and note posting has been resolved and normal functionality has been restored. Type: Incident

Duration: 21 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>19:37:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where some customers may be unable to send emails or post notes. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>19:58:33</var> GMT+0</small><br><strong>Resolved</strong> - The issue impacting email sending and note posting has been resolved and normal functionality has been restored. .</p> ]]> Thu, 12 Mar 2026 19:37:25 +0000 https://status.karbonhq.com/incident/cmmnvdlj0000i11pquo1frqyi https://status.karbonhq.com/incident/cmmnvdlj0000i11pquo1frqyi Intermittent errors when opening certain work items Type: Incident Duration: 1 hour and 10 minutes Affected Components: Work Mar 6, 22:30:56 GMT+0 - Investigating - We are currently investigating an issue where some users may encounter an error when attempting to load or open certain work items in Karbon. In affected cases, users may see the error message: **“There was an error retrieving data from the server.”** Our team is actively investigating the root cause and working on a fix. We will continue to provide updates as more information becomes available. Mar 6, 23:41:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 10 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>22:30:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where some users may encounter an error when attempting to load or open certain work items in Karbon. In affected cases, users may see the error message: **“There was an error retrieving data from the server.”** Our team is actively investigating the root cause and working on a fix. We will continue to provide updates as more information becomes available..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>23:41:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 6 Mar 2026 22:30:56 +0000 https://status.karbonhq.com/incident/cmmfgxm85053whr86vd23pyvd https://status.karbonhq.com/incident/cmmfgxm85053whr86vd23pyvd "& Others" Recipients Not Displaying in Email Type: Incident Duration: 28 days, 11 hours and 43 minutes Affected Components: Billing, Payments, Karbon Help, the Loft Community, Emails, Karbon Mobile App, Karbon API, Work, Mobile Application, Shared Triage, Karbon Website, Web Application, Log in & Access, Assignments, Contacts, My Week, Karbon Academy, Client Portal, Insights, Analytics, Integrations Mar 5, 18:49:48 GMT+0 - Investigating - When clicking "& Others" in an email, the email section closes instead of displaying the additional recipients included in the email. The team is currently investigating the behavior to determine the root cause and identify a fix. Mar 6, 01:43:46 GMT+0 - Identified - We are currently working on a fix for this issue. We will provide another update once the fix has been fully deployed. Mar 6, 06:13:31 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 28 days, 11 hours and 43 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>18:49:48</var> GMT+0</small><br><strong>Investigating</strong> - When clicking "& Others" in an email, the email section closes instead of displaying the additional recipients included in the email. The team is currently investigating the behavior to determine the root cause and identify a fix..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>01:43:46</var> GMT+0</small><br><strong>Identified</strong> - We are currently working on a fix for this issue. We will provide another update once the fix has been fully deployed..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>06:13:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 5 Mar 2026 18:49:48 +0000 https://status.karbonhq.com/incident/cmmdtle5414qu50p1ggkeoy8e https://status.karbonhq.com/incident/cmmdtle5414qu50p1ggkeoy8e Karbon for Clients: Email Authentication Code Delivery Issue Type: Incident Duration: 1 hour and 50 minutes Affected Components: Mobile Application, Web Application, , Karbon For Clients → Feb 24, 22:14:19 GMT+0 - Investigating - We are currently investigating an issue where some clients are not receiving authentication codes via email. Our team is actively working to identify the root cause and restore normal delivery as quickly as possible. Feb 24, 22:45:43 GMT+0 - Investigating - This appears to be impacting Microsoft email domains (e.g., [hotmail.com](http://hotmail.com), [outlook.com](http://outlook.com), [msn.com](http://msn.com)). Our team is continuing to investigate the issue to identify the root cause and restore normal delivery as quickly as possible. Feb 25, 00:04:22 GMT+0 - Resolved - We’ve implemented a solution for the authentication code delivery issue by updating the sender address. Authentication codes will now come from KarbonHQ <[no-reply@kinde.com](mailto:no-reply@kinde.com)\>. Please let the clients check their spam/junk folders and allow this sender if needed. We’ll return to our usual sender address — KarbonHQ <[concierge@karbonhq.com](mailto:concierge@karbonhq.com)\> once everything is fully restored. Type: Incident

Duration: 1 hour and 50 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>22:14:19</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where some clients are not receiving authentication codes via email. Our team is actively working to identify the root cause and restore normal delivery as quickly as possible..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>22:45:43</var> GMT+0</small><br><strong>Investigating</strong> - This appears to be impacting Microsoft email domains (e.g., [hotmail.com](http://hotmail.com), [outlook.com](http://outlook.com), [msn.com](http://msn.com)). Our team is continuing to investigate the issue to identify the root cause and restore normal delivery as quickly as possible..</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>00:04:22</var> GMT+0</small><br><strong>Resolved</strong> - We’ve implemented a solution for the authentication code delivery issue by updating the sender address. Authentication codes will now come from KarbonHQ <[no-reply@kinde.com](mailto:no-reply@kinde.com)\>. Please let the clients check their spam/junk folders and allow this sender if needed. We’ll return to our usual sender address — KarbonHQ <[concierge@karbonhq.com](mailto:concierge@karbonhq.com)\> once everything is fully restored..</p> ]]> Tue, 24 Feb 2026 22:14:19 +0000 https://status.karbonhq.com/incident/cmm15xqxp001volerrd34a1xf https://status.karbonhq.com/incident/cmm15xqxp001volerrd34a1xf Some users are experiencing issues with Triage Type: Incident Duration: 41 minutes Affected Components: Shared Triage, Emails Feb 23, 20:01:38 GMT+0 - Investigating - We are currently investigating an issue where some customers are unable to attach messages to timelines, tag or assign items, post comments, or send and receive emails within Triage. Feb 23, 20:08:47 GMT+0 - Investigating - We are currently investigating this incident. Feb 23, 20:42:23 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 41 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>20:01:38</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where some customers are unable to attach messages to timelines, tag or assign items, post comments, or send and receive emails within Triage..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>20:08:47</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>20:42:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 23 Feb 2026 20:01:38 +0000 https://status.karbonhq.com/incident/cmlzlr99102b4jn2mk9fjz49g https://status.karbonhq.com/incident/cmlzlr99102b4jn2mk9fjz49g Some customers may be unable to access the Karbon Application Type: Incident Duration: 1 hour and 48 minutes Feb 7, 10:26:28 GMT+0 - Monitoring - We're starting to see services recover and are continuing to monitor. Feb 7, 10:43:05 GMT+0 - Monitoring - The disruption was caused by an outage affecting one of our upstream providers, **Microsoft Azure**. You can find more details on [**Azure’s**](https://status.azure.com/)[**status page**](https://status.azure.com/). All Karbon systems are now fully operational. Our team will continue to monitor performance closely until Azure confirms their recovery is complete. Feb 7, 10:44:21 GMT+0 - Resolved - This incident has been resolved. Feb 7, 08:56:13 GMT+0 - Investigating - We are currently investigating an incident where some customers are unable to access the Karbon Application Type: Incident

Duration: 1 hour and 48 minutes

<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>10:26:28</var> GMT+0</small><br><strong>Monitoring</strong> - We're starting to see services recover and are continuing to monitor..</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>10:43:05</var> GMT+0</small><br><strong>Monitoring</strong> - The disruption was caused by an outage affecting one of our upstream providers, **Microsoft Azure**. You can find more details on [**Azure’s**](https://status.azure.com/)[**status page**](https://status.azure.com/). All Karbon systems are now fully operational. Our team will continue to monitor performance closely until Azure confirms their recovery is complete..</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>10:44:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>08:56:13</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident where some customers are unable to access the Karbon Application.</p> ]]> Sat, 7 Feb 2026 08:56:13 +0000 https://status.karbonhq.com/incident/cmlc2xvzd04x0gn6jxn93x44m https://status.karbonhq.com/incident/cmlc2xvzd04x0gn6jxn93x44m Scheduled Maintenance January 31, 2026 (US) Type: Maintenance Duration: 36 minutes Affected Components: Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations Feb 1, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 1, 06:35:48 GMT+0 - Completed - Maintenance has completed successfully. Feb 1, 06:00:00 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Type: Maintenance

Duration: 36 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>06:35:48</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> ]]> Sun, 1 Feb 2026 06:00:00 +0000 https://status.karbonhq.com/maintenance/cmkvyyqrm0ow8z20rafj8ti6c https://status.karbonhq.com/maintenance/cmkvyyqrm0ow8z20rafj8ti6c Scheduled Maintenance December 13, 2025 (US) Type: Maintenance Duration: 1 hour and 54 minutes Affected Components: Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations Dec 14, 06:00:00 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Dec 14, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 14, 07:53:35 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 54 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> <p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>07:53:35</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 14 Dec 2025 06:00:00 +0000 https://status.karbonhq.com/maintenance/cmj0quy9b02wkyr1w4deusyjz https://status.karbonhq.com/maintenance/cmj0quy9b02wkyr1w4deusyjz Scheduled Maintenance December 6, 2025 (US) Type: Maintenance Duration: 2 hours and 37 minutes Affected Components: Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations Dec 7, 06:00:00 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Dec 7, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 7, 07:35:53 GMT+0 - Identified - Our maintenance window is running longer than planned. We expect to complete the work within the next 60 minutes. Thank you for your patience. Dec 7, 08:36:35 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 2 hours and 37 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> <p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>07:35:53</var> GMT+0</small><br><strong>Identified</strong> - Our maintenance window is running longer than planned. We expect to complete the work within the next 60 minutes. Thank you for your patience..</p> <p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>08:36:35</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 7 Dec 2025 06:00:00 +0000 https://status.karbonhq.com/maintenance/cmiqdo24400yx6c0zpdxgymvp https://status.karbonhq.com/maintenance/cmiqdo24400yx6c0zpdxgymvp Scheduled Maintenance November 29, 2025 (US) Type: Maintenance Duration: 1 hour and 42 minutes Affected Components: Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations Nov 30, 06:00:00 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Nov 30, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 30, 07:42:28 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 42 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>07:42:28</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 30 Nov 2025 06:00:00 +0000 https://status.karbonhq.com/maintenance/cmif42wiz02l3vu19j1d1hycr https://status.karbonhq.com/maintenance/cmif42wiz02l3vu19j1d1hycr Scheduled Maintenance November 2, 2025 Type: Maintenance Duration: 2 hours and 10 minutes Affected Components: Payments, Karbon API, Work, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Web Application, Billing, Log in & Access, Assignments, Contacts, My Week, Client Portal, Insights, Analytics, Integrations Nov 2, 03:00:00 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Nov 2, 03:00:00 GMT+0 - Identified - Maintenance is now in progress. Nov 2, 05:40:05 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 2 hours and 10 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>05:40:05</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 2 Nov 2025 03:00:00 +0000 https://status.karbonhq.com/maintenance/cmhcw5s1t00ydjzn2flonc10s https://status.karbonhq.com/maintenance/cmhcw5s1t00ydjzn2flonc10s Scheduled Maintenance October 12, 2025 (UK) Type: Maintenance Duration: 23 minutes Affected Components: Payments, Karbon API, My Week, Work, Log in & Access, Mobile Application, Karbon Mobile App, Shared Triage, Emails, Assignments, Client Portal, Insights, Billing, Analytics, Contacts, Web Application, Integrations Oct 12, 06:23:06 GMT+0 - Completed - Maintenance has completed successfully. Oct 12, 06:00:00 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers in the UK region. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Oct 12, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 23 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>06:23:06</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers in the UK region. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 12 Oct 2025 06:00:00 +0000 https://status.karbonhq.com/maintenance/cmgk256k7002k6y5apqxcb56p https://status.karbonhq.com/maintenance/cmgk256k7002k6y5apqxcb56p Help Center Downtime Type: Maintenance Duration: 27 minutes Affected Components: Karbon Help Sep 30, 23:48:49 GMT+0 - Completed - Maintenance has completed successfully. Sep 30, 23:21:31 GMT+0 - Identified - Maintenance is now in progress. Sep 30, 23:00:00 GMT+0 - Identified - As part of our ongoing improvements, we will be conducting maintenancethat requires temporary downtime of our Help Center. During this time, the [Help Center](https://help.karbonhq.com/) will be unavailable for 20-30 minutes. We recommend planning ahead if you anticipate needing documentation during this period. Our team will be working to complete the maintenance as quickly as possible. If you need anything in the meantime feel free to reach out to Support as usual — we’re here to help. Type: Maintenance

Duration: 27 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>23:48:49</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>23:21:31</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of our ongoing improvements, we will be conducting maintenancethat requires temporary downtime of our Help Center. During this time, the [Help Center](https://help.karbonhq.com/) will be unavailable for 20-30 minutes. We recommend planning ahead if you anticipate needing documentation during this period. Our team will be working to complete the maintenance as quickly as possible. If you need anything in the meantime feel free to reach out to Support as usual — we’re here to help. .</p> ]]> Tue, 30 Sep 2025 23:00:00 +0000 https://status.karbonhq.com/maintenance/cmg76j3fq01j3er0khaoegd7y https://status.karbonhq.com/maintenance/cmg76j3fq01j3er0khaoegd7y Help Center Downtime Type: Maintenance Duration: 7 days, 18 hours and 8 minutes Affected Components: Karbon Help Sep 28, 22:00:00 GMT+0 - Identified - Karbon’s **Help Center is temporarily unavailable** during this scheduled maintenance window. **What’s Happening:** We are performing a system upgrade as part of our ongoing effort to enhance the performance and reliability of our support platform. **What to Expect:** * The [Help Center](https://help.karbonhq.com/) will be inaccessible during the downtime. * All other Karbon services will remain fully operational. **Why This Matters:** These upgrades will allow us to deliver a faster, more reliable support experience moving forward. We appreciate your understanding. Updates will be posted here throughout the maintenance window. Sep 28, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 29, 00:02:10 GMT+0 - Identified - The maintenance window has been extended. Our team is working diligently to complete the upgrade, and we will provide another update as soon as the process is finished. Sep 29, 01:06:07 GMT+0 - Completed - The scheduled maintenance has been completed successfully. All systems are now back online and fully operational. Thank you for your patience during this process. Type: Maintenance

Duration: 7 days, 18 hours and 8 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Karbon’s **Help Center is temporarily unavailable** during this scheduled maintenance window. **What’s Happening:** We are performing a system upgrade as part of our ongoing effort to enhance the performance and reliability of our support platform. **What to Expect:** * The [Help Center](https://help.karbonhq.com/) will be inaccessible during the downtime. * All other Karbon services will remain fully operational. **Why This Matters:** These upgrades will allow us to deliver a faster, more reliable support experience moving forward. We appreciate your understanding. Updates will be posted here throughout the maintenance window..</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>00:02:10</var> GMT+0</small><br><strong>Identified</strong> - The maintenance window has been extended. Our team is working diligently to complete the upgrade, and we will provide another update as soon as the process is finished..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>01:06:07</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed successfully. All systems are now back online and fully operational. Thank you for your patience during this process..</p> ]]> Sun, 28 Sep 2025 22:00:00 +0000 https://status.karbonhq.com/maintenance/cmg02ndly023valuam2rc7yvy https://status.karbonhq.com/maintenance/cmg02ndly023valuam2rc7yvy Scheduled Maintenance September 28, 2025 Type: Maintenance Duration: 1 hour Affected Components: Billing, Integrations, Payments, My Week, Analytics, Karbon API, Contacts, Assignments, Client Portal, Insights, Shared Triage, Emails, Log in & Access, Work, Karbon Mobile App, Mobile Application, Web Application Sep 28, 07:00:00 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Sep 28, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 28, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 28 Sep 2025 07:00:00 +0000 https://status.karbonhq.com/maintenance/cmfzw9z6l015wjn6zmk4ctv8k https://status.karbonhq.com/maintenance/cmfzw9z6l015wjn6zmk4ctv8k Karbon Academy Maintenece Type: Maintenance Duration: 30 minutes Affected Components: Karbon Academy Sep 3, 08:30:00 GMT+0 - Completed - Maintenance has completed successfully Sep 3, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 3, 08:00:00 GMT+0 - Identified - Karbon Academy will be unavailable for roughly 30 minutes as our third-party partner performs routine maintenance. Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - Karbon Academy will be unavailable for roughly 30 minutes as our third-party partner performs routine maintenance..</p> ]]> Wed, 3 Sep 2025 08:00:00 +0000 https://status.karbonhq.com/maintenance/cmf3n5i5n006j23w52gafi2fi https://status.karbonhq.com/maintenance/cmf3n5i5n006j23w52gafi2fi Scheduled Maintenance August 10, 2025 Type: Maintenance Duration: 28 minutes Affected Components: Emails, Billing, Integrations, Payments, Shared Triage, Log in & Access, My Week, Work, Assignments, Client Portal, Web Application, Mobile Application, Analytics, Karbon API, Contacts, Insights, Karbon Mobile App Aug 10, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 10, 07:00:00 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Aug 10, 07:28:02 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 28 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>07:28:02</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 10 Aug 2025 07:00:00 +0000 https://status.karbonhq.com/maintenance/cme0px6tc03od11trwrmxr0rb https://status.karbonhq.com/maintenance/cme0px6tc03od11trwrmxr0rb Scheduled Maintenance July 27, 2025 Type: Maintenance Duration: 53 minutes Affected Components: Payments, Shared Triage, Emails, Billing, Analytics, Web Application, Log in & Access, Client Portal, My Week, Work, Karbon API, Contacts, Assignments, Integrations, Insights, Karbon Mobile App, Mobile Application Jul 27, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 27, 07:53:23 GMT+0 - Completed - Maintenance has completed successfully. Jul 27, 07:00:00 GMT+0 - Identified - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption. Type: Maintenance

Duration: 53 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>07:53:23</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption..</p> ]]> Sun, 27 Jul 2025 07:00:00 +0000 https://status.karbonhq.com/maintenance/cmdhrpvq7007jdod2cxvivibz https://status.karbonhq.com/maintenance/cmdhrpvq7007jdod2cxvivibz Karbon Academy Planned Maintenance July 26, 2025 Type: Maintenance Duration: 4 hours Affected Components: Karbon Academy Jul 27, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 27, 05:00:00 GMT+0 - Identified - **Karbon Academy will be temporarily unavailable** due to scheduled maintenance by our third-party platform provider. All other areas of the Karbon application will remain fully accessible and operational. We recommend planning your learning activities around this scheduled downtime. Jul 27, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Karbon Academy will be temporarily unavailable** due to scheduled maintenance by our third-party platform provider. All other areas of the Karbon application will remain fully accessible and operational. We recommend planning your learning activities around this scheduled downtime..</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 27 Jul 2025 05:00:00 +0000 https://status.karbonhq.com/maintenance/cmd3tydvr0122k5woled1uv5j https://status.karbonhq.com/maintenance/cmd3tydvr0122k5woled1uv5j Scheduled Maintenance July 6, 2025 Type: Maintenance Duration: 2 hours and 19 minutes Affected Components: Shared Triage, Payments, Emails, Billing, Analytics, Web Application, Log in & Access, Client Portal, My Week, Work, Karbon API, Contacts, Assignments, Integrations, Insights, Karbon Mobile App, Mobile Application Jul 6, 09:18:34 GMT+0 - Completed - Maintenance has completed successfully. Jul 6, 07:00:00 GMT+0 - Identified - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption Jul 6, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours and 19 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>09:18:34</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption.</p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 6 Jul 2025 07:00:00 +0000 https://status.karbonhq.com/maintenance/cmcm75yyy001knbv9hiwqp5ko https://status.karbonhq.com/maintenance/cmcm75yyy001knbv9hiwqp5ko Scheduled Maintenance June 8, 2025 Type: Maintenance Duration: 44 minutes Affected Components: Shared Triage, Payments, Mobile Application, Emails, Billing, Analytics, Insights, Web Application, Log in & Access, Work, Client Portal, My Week, Assignments, Karbon API, Integrations, Contacts, Karbon Mobile App Jun 8, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 8, 07:44:20 GMT+0 - Completed - Maintenance has completed successfully. Jun 8, 07:00:00 GMT+0 - Identified - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption Type: Maintenance

Duration: 44 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>07:44:20</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption.</p> ]]> Sun, 8 Jun 2025 07:00:00 +0000 https://status.karbonhq.com/maintenance/cmbk14fr2003dwkz7cgl5fnzz https://status.karbonhq.com/maintenance/cmbk14fr2003dwkz7cgl5fnzz Scheduled Maintenance May 11, 2025 Type: Maintenance Duration: 2 hours Affected Components: Emails, Payments, Billing, Analytics, Insights, Mobile Application, Web Application, Log in & Access, Shared Triage, Work, Client Portal, My Week, Assignments, Karbon API, Integrations, Contacts, Karbon Mobile App May 11, 08:23:00 GMT+0 - Completed - Maintenance has completed successfully May 11, 07:00:01 GMT+0 - Identified - Maintenance is now in progress May 11, 07:00:00 GMT+0 - Identified - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption. Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>May <var data-var='date'> 11</var>, <var data-var='time'>08:23:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption..</p> ]]> Sun, 11 May 2025 07:00:00 +0000 https://status.karbonhq.com/maintenance/cmagj5t9t004a3ujaycyyqgso https://status.karbonhq.com/maintenance/cmagj5t9t004a3ujaycyyqgso Scheduled Maintenance May 4, 2025 Type: Maintenance Duration: 2 hours Affected Components: Assignments, Emails, Payments, Billing, Karbon API, Analytics, Insights, Mobile Application, Web Application, Log in & Access, Karbon Mobile App, Shared Triage, Integrations, Work, Client Portal, Contacts, My Week May 4, 07:00:01 GMT+0 - Identified - Maintenance is now in progress May 4, 07:00:00 GMT+0 - Identified - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption. May 4, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption..</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 4 May 2025 07:00:00 +0000 https://status.karbonhq.com/maintenance/cma6ecv60000wgtzbfmdxqfz1 https://status.karbonhq.com/maintenance/cma6ecv60000wgtzbfmdxqfz1