Carbone - Microsoft 365 Sync Issues – Détails de l'incident

Tous les systèmes sont opérationnels

Microsoft 365 Sync Issues

Résolu
Panne majeure
Signalé le il y a plus d’un anA duré 1 heure 26 minutes

Concernés

Karbon Web Application

Panne majeure depuis 8:36 PM à 9:50 PM, Opérationnel depuis 9:50 PM à 10:02 PM

Shared Triage

Panne majeure depuis 8:36 PM à 9:50 PM, Opérationnel depuis 9:50 PM à 10:02 PM

Emails

Panne majeure depuis 8:36 PM à 9:50 PM, Opérationnel depuis 9:50 PM à 10:02 PM

Mises à jour
  • Résolu
    UTC
    Résolu

    The earlier issues with Microsoft 365 mailbox syncing have now been resolved. Microsoft's fix has been effective, and our systems are operating normally. All backlogs have been processed, and email processing and triage functionality has been fully restored. Thank you for your patience.

  • Surveillé
    UTC
    Surveillé

    Microsoft has implemented a fix for the issue causing disruptions to Microsoft 365 mailbox syncing. We are now closely monitoring our services to ensure full recovery and stability. During this time, there may still be some residual delays as our systems process any backlogged items. We expect services to return to normal shortly.

  • Identifié
    UTC
    Identifié

    We have identified the cause of the intermittent Microsoft 365 sync issues. The problem originates from an issue within Microsoft's 365 services. Microsoft has acknowledged the issue and is working towards a resolution. We are closely monitoring the situation and its impact on Karbon. Email processing and triage may continue to be affected.

  • En cours d'investigation
    UTC
    En cours d'investigation

    We are aware of and investigating issues affecting Microsoft 365 mailbox syncing. This may result in delays in email processing and shared triage. Our team is working to determine the root cause and restore full functionality. We will provide further updates as soon as they become available.