Carbone - Some users are unable to access Karbon – Détails de l'incident

Tous les systèmes sont opérationnels

Some users are unable to access Karbon

Résolu
Opérationnel
Signalé le il y a 15 joursA duré environ 2 heures

Concernés

Karbon Web Application

Panne majeure depuis 4:30 AM à 6:02 AM

Log in & Access

Panne majeure depuis 4:30 AM à 6:02 AM

Personal Triage

Panne majeure depuis 4:30 AM à 6:02 AM

Shared Triage

Panne majeure depuis 4:30 AM à 6:02 AM

Emails

Panne majeure depuis 4:30 AM à 6:02 AM

Contacts

Panne majeure depuis 4:30 AM à 6:02 AM

Mises à jour
  • Résolu
    UTC
    Résolu

    This incident has been resolved. 

    Users should now be able to access all Karbon services and functionality.

    We apologise for any disruption this caused to your workflow. If you continue to experience any issues, please reach out to our Support team.

  • Surveillé
    UTC
    Surveillé

    We've implemented a fix, and services are restoring to their usual functionality. We will monitor this and provide another update when we can confirm that the issue is fully resolved.

  • Identifié
    UTC
    Identifié

    Our team have identified the source of the issue and are currently working to implement a fix. We'll provide an update here as soon as the issue is resolved.

  • Détecté
    UTC
    Détecté

    We are currently investigating an issue where some users have reported an inability to access Karbon. We will provide additional updates shortly.