Carbone - Some users unable to create or edit email templates – Détails de l'incident

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Some users unable to create or edit email templates

Résolu
Performances dégradées
Signalé le il y a environ 1 moisA duré 7 heures 45 minutes

Concernés

Karbon Web Application

Performances dégradées depuis 6:24 PM à 2:09 AM

Emails

Performances dégradées depuis 6:24 PM à 2:09 AM

Mises à jour
  • Résolu
    UTC
    Résolu

    This incident has been resolved. 

    Users should now be able to access all Karbon services and functionality.

    We apologise for any disruption this caused to your workflow. If you continue to experience any issues, please reach out to our Support team.

  • Identifié
    UTC
    Identifié

    We have identified the root cause of the issue and our team is actively working on a resolution. We will provide another update as soon as the fix is deployed.

  • Mettre à jour
    UTC
    Mettre à jour

    We are continuing to work on a fix for this issue.

  • En cours d'investigation
    UTC
    En cours d'investigation

    We’re currently investigating an issue where the Email Body field isn't accepting text when creating or editing email templates. Our team is working on a fix, and we’ll share an update here shortly.

    For now, users can perform a hard refresh on the browser as a workaround.

    • Navigate to Settings > Email Templates in Karbon.

      • Windows- Hold down Ctrl and click the Reload button OR Hold down Ctrl and press F5.

      • Mac- Hold down ⌘ Cmd and ⇧ Shift key and then press R Or, hold ⇧ Shift and click the Reload button.