Carbone - Email Delays in Triage – Détails de l'incident

Tous les systèmes sont opérationnels

Email Delays in Triage

Résolu
Performances dégradées
Signalé le il y a 21 joursA duré 3 heures 1 minute

Concernés

Karbon Web Application

Performances dégradées depuis 10:28 PM à 1:30 AM

Personal Triage

Performances dégradées depuis 10:28 PM à 1:30 AM

Shared Triage

Performances dégradées depuis 10:28 PM à 1:30 AM

Emails

Performances dégradées depuis 10:28 PM à 1:30 AM

Mises à jour
  • Résolu
    UTC
    Résolu

    After monitoring, we can now confirm that email sync performance has returned to normal. Our apologies for the disruption that this caused. If you are still experiencing issues with emails in Karbon, please reach out directly to our Support team.

  • Surveillé
    UTC
    Surveillé

    A fix has been deployed for the issue affecting inbound and outbound email synchronization within Karbon Triage. Email sync is now resuming, and Triage data is returning to normal. We are continuing to monitor the situation to ensure complete stability.

  • En cours d'investigation
    UTC
    En cours d'investigation

    We are currently investigating an issue causing delays (sending/receiving) in Triage. Our team is actively working to resolve the issue and restore normal performance. We will share another update here as soon as we have more details.