Carbone - Karbon email sync delays for for some customers – Détails de l'incident

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Karbon email sync delays for for some customers

Résolu
Performances dégradées
Signalé le il y a 15 joursA duré 23 minutes

Concernés

Karbon Web Application

Performances dégradées depuis 2:06 AM à 2:29 AM

Personal Triage

Performances dégradées depuis 2:06 AM à 2:29 AM

Shared Triage

Performances dégradées depuis 2:06 AM à 2:29 AM

Emails

Performances dégradées depuis 2:06 AM à 2:29 AM

Mises à jour
  • Résolu
    UTC
    Résolu

    Emails are now syncing as expected. We will continue to work on remediation to prevent a recurrence of this issue. We apologize for the disruption that was caused here. If you continue to experience any issues with email deliverability, please reach out to support@karbonhq.com.

  • Identifié
    UTC
    Identifié

    The issue impacting email deliverability has been identified. Email processing is stabilizing, and we expect email sync times to return to normal in the next ~20 minutes. We'll provide another update when the issue is fully resolved.

  • En cours d'investigation
    UTC
    En cours d'investigation

    Email syncing is delayed for some Karbon customers. We are currently investigating the cause, and we aim to restore normal functioning shortly.