Carbone - Karbon Email Triage issues for some customers – Détails de l'incident

Tous les systèmes sont opérationnels

Karbon Email Triage issues for some customers

Résolu
Panne partielle
Signalé le il y a 9 joursA duré 4 heures 18 minutes

Concernés

Karbon Web Application

Panne partielle depuis 6:34 PM à 10:52 PM

Personal Triage

Panne partielle depuis 6:34 PM à 10:52 PM

Shared Triage

Panne partielle depuis 6:34 PM à 10:52 PM

Mises à jour
  • Résolu
    UTC
    Résolu

    This incident has been resolved.

  • Surveillé
    UTC
    Surveillé

    We are currently monitoring the recovery of the Triage queue. New incoming messages are processing normally, and we will continue to closely monitor the system until operations are fully restored.

  • Mettre à jour
    UTC
    Mettre à jour

    We are continuing to investigate the issue causing email delays in Triage. Our team is actively working to identify the root cause and restore full functionality, and we will provide another update as soon as more information is available.

  • En cours d'investigation
    UTC
    En cours d'investigation

    We are currently investigating an issue affecting emails in Triage for some Karbon customers.