Karbon - Notice history

All systems operational

Karbon API - Operational

Integrations - Operational

Karbon Mobile App - Operational

Client Portal - Operational

Karbon Website - Operational

Karbon Academy - Operational

the Loft Community - Operational

Karbon Help - Operational

Security - Operational

Aider - Operational

Notice history

Aug 2025

Delays in email transfers and other background processes for some customers
  • Resolved
    UTC
    Resolved

    We have fully resolved the issue that caused delays in email delivery and other updates within the application. System performance has returned to normal, and all queued messages have been processed successfully.

    The disruption was triggered by an availability issue within part of our underlying infrastructure, which temporarily impacted one of the service nodes. Once the degraded component was identified, we rerouted traffic and restored normal operation.

    We are working with our infrastructure provider to ensure resiliency measures prevent similar disruptions going forward.

    Thank you for your patience while we worked to restore services.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix, and the processes are recovering. Emails are now being processed and are coming through. We'll monitor the progress before declaring this issue resolved. We'll have another update within 30 minutes.

  • Identified
    UTC
    Identified

    We have identified the cause of this issue and are currently working on a fix. We'll provide an update within the next 30 minutes.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue where emails and other updates are delayed in the app for a subset of customers. No data loss is expected. We will provide additional updates shortly as we have them.

Triage not loading for some customers in Canada
  • Resolved
    UTC
    Resolved

    The Triage loading issue affecting some Canadian customers has been fixed and service is fully restored.

  • Investigating
    UTC
    Investigating

    We are investigating an issue causing the Triage view to fail to load for some customers in Canada. Other regions and product areas appear unaffected. We’ll share another update as soon as we know more.

Scheduled Maintenance August 10, 2025
  • Completed
    August 10, 2025 at 7:28 AMUTC
    Completed
    August 10, 2025 at 7:28 AMUTC
    Maintenance has completed successfully.
  • In progress
    August 10, 2025 at 7:00 AMUTC
    In progress
    August 10, 2025 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 10, 2025 at 7:00 AMUTC
    Planned
    August 10, 2025 at 7:00 AMUTC

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Email Issues in North American Region
  • Resolved
    UTC
    Resolved

    We have successfully resolved the issues with email, notes and comments.

  • Investigating
    UTC
    Investigating

    We are aware that some users in North America are currently experiencing issues with email, notes and comments. Our team is actively investigating and working to resolve the matter with the highest priority. We will provide updates as soon as more information is available. Thank you for your patience and understanding.

Website accessibility issues for some Canadian Customers
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Jul 2025

Scheduled Maintenance July 27, 2025
  • Completed
    July 27, 2025 at 7:53 AMUTC
    Completed
    July 27, 2025 at 7:53 AMUTC
    Maintenance has completed successfully.
  • In progress
    July 27, 2025 at 7:00 AMUTC
    In progress
    July 27, 2025 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 27, 2025 at 7:00 AMUTC
    Planned
    July 27, 2025 at 7:00 AMUTC

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Karbon Academy Planned Maintenance July 26, 2025
  • Completed
    July 27, 2025 at 9:00 AMUTC
    Completed
    July 27, 2025 at 9:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 27, 2025 at 5:00 AMUTC
    In progress
    July 27, 2025 at 5:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 27, 2025 at 5:00 AMUTC
    Planned
    July 27, 2025 at 5:00 AMUTC

    Karbon Academy will be temporarily unavailable due to scheduled maintenance by our third-party platform provider. All other areas of the Karbon application will remain fully accessible and operational. We recommend planning your learning activities around this scheduled downtime.

Unexpected service outage - Karbon for Clients - Canadian Customers
  • Resolved
    UTC
    Resolved

    This issue has now been resolved.

    Thank you for your patience, and we apologise for any inconvenience this has caused.

  • Monitoring
    UTC
    Monitoring

    Thank you for your patience.

    We have now implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an unexpected service outage relating to Karbon for Clients that impacts some of our customers in Canada.

    Our team is actively looking to resolve this issue. Please accept our apologies for the inconvenience this is causing, and we appreciate your patience during this time.

    You will be notified when the issue is resolved.

    In the meantime, reach out to our Support team at support@karbonhq.com if you have any further questions.

    Thank you

Scheduled Maintenance July 6, 2025
  • Completed
    July 06, 2025 at 9:18 AMUTC
    Completed
    July 06, 2025 at 9:18 AMUTC
    Maintenance has completed successfully.
  • In progress
    July 06, 2025 at 7:00 AMUTC
    In progress
    July 06, 2025 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 06, 2025 at 7:00 AMUTC
    Planned
    July 06, 2025 at 7:00 AMUTC

    We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption

Jun 2025

Issues loading documents in the E-signature feature
  • Resolved
    UTC
    Resolved

    Our upstream provider has confirmed that the issue is resolved, and we can confirm that documents are loading correctly in E-signature tasks.

    We apologize for the disruption that this caused. If you continue to experience any issues, please reach out to support@karbonhq.com

  • Identified
    UTC
    Identified

    We are currently investigating an incident impacting documents from loading in the E-signature feature. The disruption is due to an upstream issue with a third-party provider. We will share further updates as soon as more information becomes available.

Microsoft service disruption impacting email deliverability
  • Resolved
    UTC
    Resolved

    After monitoring, Microsoft have confirmed that all services are up and running as expected. The impact began at 9:45 pm UTC and ended at 11:30 pm UTC on Monday, June 16, 2025.

    If you are still experiencing any issues with your email deliverability, please contact support@karbonhq.com.

  • Monitoring
    UTC
    Monitoring

    Some Karbon customers using Outlook may be experiencing issues with email syncing. The problem originates from an issue within Microsoft's 365 services. Microsoft has acknowledged the issue and has implemented a fix. The impact started from 9:45pm UTC on Monday June 16th. Email processing should be improving now, and we'll continue to monitor the issue until we have a confirmed resolution.

Website Accessibility Issues in Some Regions
  • Resolved
    UTC
    Resolved

    Our upstream provider has confirmed that the issue is resolved, and we can confirm that access to all of our pages has been restored for the impacted regions.

    We apologize for the disruption that this caused. If you continue to experience any issues, please reach out to support@karbonhq.com

  • Monitoring
    UTC
    Monitoring

    Access to the affected sites has been restored. We're going to monitor this and provide an update in the next hour before considering this issue resolved.

  • Identified
    UTC
    Identified

    We are continuing to monitor an accessibility issue affecting our websites in certain regions. The issue remains ongoing and appears to be related to an upstream problem with a third-party provider that supports our web infrastructure.

    At this time, we are still awaiting further updates or resolution from the provider. We remain in contact with them and will share more information as soon as it becomes available.

    Affected Sites:

    🔒 Please note: This issue does not affect the Karbon application. Access to your Karbon account and core functionality remains fully operational.

  • Investigating
    UTC
    Investigating

    We are currently investigating an accessibility issue affecting our websites in certain regions. Users may be unable to load our websites or may experience degraded performance.

    Affected Sites:

    ·       karbonhq.com

    ·       developers.karbonhq.com

    ·       community.karbonhq.com

    The disruption appears to be related to an upstream issue with a third-party provider that supports our web infrastructure. We will share further updates as soon as more information becomes available.

    🔒 Please note: This issue does not affect the Karbon application. Access to your Karbon account and core functionality remains fully operational.

Scheduled Maintenance June 8, 2025
  • Completed
    June 08, 2025 at 7:44 AMUTC
    Completed
    June 08, 2025 at 7:44 AMUTC
    Maintenance has completed successfully.
  • In progress
    June 08, 2025 at 7:00 AMUTC
    In progress
    June 08, 2025 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    June 08, 2025 at 7:00 AMUTC
    Planned
    June 08, 2025 at 7:00 AMUTC

    We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption

Jun 2025 to Aug 2025

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