Carbone - Karbon Practice Intelligence (KPI) workbooks may fail to load – Détails de l'incident

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Karbon Practice Intelligence (KPI) workbooks may fail to load

Résolu
Panne partielle
Signalé le il y a environ 1 moisA duré environ 4 heures

Concernés

Karbon Web Application

Panne partielle depuis 11:16 PM à 3:34 AM

Intelligence

Panne partielle depuis 11:16 PM à 3:34 AM

Mises à jour
  • Résolu
    Résolu

    The issue affecting Karbon Practice Intelligence (KPI) workbooks has been resolved. KPI workbooks are now loading normally.

    We appreciate your patience and apologize for the disruption that this caused. If you experience any further issues, please contact our support team at support@karbonhq.com.

  • Mettre à jour
    Mettre à jour

    Karbon Practice Intelligence (KPI) workbooks continue to remain stable. We are continuing to monitor performance and will provide an update when the issue is resolved.

  • Surveillé
    Surveillé

    Karbon Practice Intelligence (KPI) workbooks are now recovering and loading properly. We are currently monitoring the system to ensure stability.

    We will continue to observe performance and provide further updates when we confirm that everything is stable.

  • Mettre à jour
    Mettre à jour

    We are still investigating the issue.


    If you require immediate access to Practice Intelligence reports, you are still able to download reports and connect to them locally using the following instructions:
    https://help.karbonhq.com/en/articles/6517404-kpi-workbook-instructions

  • Détecté
    Détecté

    We are currently investigating an issue impacting Karbon Practice Intelligence (KPI) workbooks may not load for some of our customers. Our team is working to determine the cause and will provide updates as soon as possible.

    Thank you for your patience. More information will be shared shortly.