Carbone - Historique des incidents

We’ve resolved an issue where users were not able to send emails, add notes, add to timeline, or save comments. All affected services are now fully operational.

The provider has identified the issue and is working on a fix.

We have fully resolved the issue that caused delays in email delivery and other updates within the application. System performance has returned to normal, and all queued messages have been processed successfully.

The disruption was triggered by an availability issue within part of our underlying infrastructure, which temporarily impacted one of the service nodes. Once the degraded component was identified, we rerouted traffic and restored normal operation.

We are working with our infrastructure provider to ensure resiliency measures prevent similar disruptions going forward.

Thank you for your patience while we worked to restore services.

We implemented a fix, and the processes are recovering. Emails are now being processed and are coming through. We'll monitor the progress before declaring this issue resolved. We'll have another update within 30 minutes.

We have identified the cause of this issue and are currently working on a fix. We'll provide an update within the next 30 minutes.

The Triage loading issue affecting some Canadian customers has been fixed and service is fully restored.

We have successfully resolved the issues with email, notes and comments.