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Historique des avis

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avr. 2025

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mars 2025

Karbon Practice Intelligence (KPI) workbooks may fail to load
RésoluPanne partielle4 heures 18 minutes
  • Résolu
    UTC
    Résolu

    The issue affecting Karbon Practice Intelligence (KPI) workbooks has been resolved. KPI workbooks are now loading normally.

    We appreciate your patience and apologize for the disruption that this caused. If you experience any further issues, please contact our support team at support@karbonhq.com.

  • Mettre à jour
    UTC
    Mettre à jour

    Karbon Practice Intelligence (KPI) workbooks continue to remain stable. We are continuing to monitor performance and will provide an update when the issue is resolved.

  • Surveillé
    UTC
    Surveillé

    Karbon Practice Intelligence (KPI) workbooks are now recovering and loading properly. We are currently monitoring the system to ensure stability.

    We will continue to observe performance and provide further updates when we confirm that everything is stable.

  • Mettre à jour
    UTC
    Mettre à jour

    We are still investigating the issue.


    If you require immediate access to Practice Intelligence reports, you are still able to download reports and connect to them locally using the following instructions:
    https://help.karbonhq.com/en/articles/6517404-kpi-workbook-instructions

  • En cours d'investigation
    UTC
    En cours d'investigation

    We are currently investigating an issue impacting Karbon Practice Intelligence (KPI) workbooks may not load for some of our customers. Our team is working to determine the cause and will provide updates as soon as possible.

    Thank you for your patience. More information will be shared shortly.

Microsoft 365 Sync Issues
RésoluPanne majeure1 heure 26 minutes
  • Résolu
    UTC
    Résolu

    The earlier issues with Microsoft 365 mailbox syncing have now been resolved. Microsoft's fix has been effective, and our systems are operating normally. All backlogs have been processed, and email processing and triage functionality has been fully restored. Thank you for your patience.

  • Surveillé
    UTC
    Surveillé

    Microsoft has implemented a fix for the issue causing disruptions to Microsoft 365 mailbox syncing. We are now closely monitoring our services to ensure full recovery and stability. During this time, there may still be some residual delays as our systems process any backlogged items. We expect services to return to normal shortly.

  • Identifié
    UTC
    Identifié

    We have identified the cause of the intermittent Microsoft 365 sync issues. The problem originates from an issue within Microsoft's 365 services. Microsoft has acknowledged the issue and is working towards a resolution. We are closely monitoring the situation and its impact on Karbon. Email processing and triage may continue to be affected.

  • En cours d'investigation
    UTC
    En cours d'investigation

    We are aware of and investigating issues affecting Microsoft 365 mailbox syncing. This may result in delays in email processing and shared triage. Our team is working to determine the root cause and restore full functionality. We will provide further updates as soon as they become available.

févr. 2025

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