Karbon - Notice history

All systems operational

Karbon API - Operational

Integrations - Operational

Karbon Mobile App - Operational

Client Portal - Operational

Karbon Website - Operational

Karbon Academy - Operational

Karbon Community - Operational

Karbon Help - Operational

Notice history

Apr 2026

No notices reported this month

Mar 2026

Scheduled Maintenance
  • Completed
    March 22, 2026 at 6:46 AM
    Completed
    March 22, 2026 at 6:46 AM
    Maintenance has completed successfully.
  • In progress
    March 22, 2026 at 5:00 AM
    In progress
    March 22, 2026 at 5:00 AM
    Maintenance is now in progress
  • Planned
    March 22, 2026 at 5:00 AM
    Planned
    March 22, 2026 at 5:00 AM

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Some Customers Experiencing Triage Slowness and Connectivity Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The issue has been resolved and we are continuing to monitor.

  • Investigating
    Investigating

    We are reopening this issue and actively investigating the continued disruption.

    We apologize for the inconvenience and will provide updates as soon as more information is available.

  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating reports of performance issues e.g. Triage and timeline loading, failed to send email, mostly affecting customers in Canada region.

    Our team is actively investigating the root cause. We will provide an update as soon as more information is available.

Karbon Interface Not Showing Correctly for Some Customers
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an issue impacting the Karbon user interface not rendering correctly for some customers. Affected users may notice missing buttons or other interface elements not displaying as expected.

    To resolve, we advise users to clear their cache and cookies. Our team is actively looking into the cause and we will provide an update as soon as more information is available.

Karbon for Clients – Account Registration Error
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have remediated impacted tenants, however a full fix is still in progress and any new updates to Firm Settings or Name in Karbon may continue to be affected in the meantime. We will provide a further update shortly.

  • Investigating
    Investigating

    We are currently investigating an issue where contacts are unable to create a Karbon for Clients account. Affected users receive the error: "The specified organization is not accepting registrations."

    Our team is actively looking into the cause. We will provide an update as soon as more information is available.

Triage loading issues for some customers
  • Resolved
    Resolved

    The issue affecting Triage and Timeline loading has been resolved. All services are now functioning normally. We apologize for the inconvenience and appreciate your patience.

  • Monitoring
    Monitoring

    . Our engineers have identified and resolved the underlying cause of this issue. Services are operating as expected, and most users should now be able to access Triage and Timelines without issue. We are continuing to monitor before marking this incident as fully resolved.

  • Investigating
    Investigating

    We are currently investigating an issue where some users may experience Triage pages failing to load or loading indefinitely. Timelines may also be affected. Our engineering team is actively working to identify the root cause and restore full functionality. We will provide an update within the next 30 minutes.

Feb 2026

Karbon for Clients: Email Authentication Code Delivery Issue
  • Resolved
    Resolved

    We’ve implemented a solution for the authentication code delivery issue by updating the sender address. Authentication codes will now come from KarbonHQ <no-reply@kinde.com>.

    Please let the clients check their spam/junk folders and allow this sender if needed.

    We’ll return to our usual sender address — KarbonHQ <concierge@karbonhq.com> once everything is fully restored.

  • Update
    Update

    This appears to be impacting Microsoft email domains (e.g., hotmail.com, outlook.com, msn.com). Our team is continuing to investigate the issue to identify the root cause and restore normal delivery as quickly as possible.

  • Investigating
    Investigating

    We are currently investigating an issue where some clients are not receiving authentication codes via email. Our team is actively working to identify the root cause and restore normal delivery as quickly as possible.

Some users are experiencing issues with Triage
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update
    We are currently investigating this incident.
  • Investigating
    Investigating

    We are currently investigating an issue where some customers are unable to attach messages to timelines, tag or assign items, post comments, or send and receive emails within Triage.

Some customers may be unable to access the Karbon Application
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    The disruption was caused by an outage affecting one of our upstream providers, Microsoft Azure. You can find more details on Azure’s status page.


    All Karbon systems are now fully operational. Our team will continue to monitor performance closely until Azure confirms their recovery is complete.

  • Monitoring
    Monitoring

    We're starting to see services recover and are continuing to monitor.

  • Investigating
    Investigating

    We are currently investigating an incident where some customers are unable to access the Karbon Application

Some customers are unable to attach messages to Timelines, post comments, or receive inbound emails in Triage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Scheduled Maintenance January 31, 2026 (US)
  • Completed
    February 01, 2026 at 6:35 AM
    Completed
    February 01, 2026 at 6:35 AM
    Maintenance has completed successfully.
  • In progress
    February 01, 2026 at 6:00 AM
    In progress
    February 01, 2026 at 6:00 AM
    Maintenance is now in progress
  • Planned
    February 01, 2026 at 6:00 AM
    Planned
    February 01, 2026 at 6:00 AM

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Feb 2026 to Apr 2026

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