Users may be experiencing issues with Triage syncing in emails

Resolved

Major outage

Started 11 days agoLasted 33 minutes

Affected

Karbon Web Application

Shared Triage

Emails

Updates

Resolved
November 26, 2025 at 10:19 AM
Resolved
November 26, 2025 at 10:19 AM
This incident has been resolved.
Monitoring
November 26, 2025 at 10:02 AM
Monitoring
November 26, 2025 at 10:02 AM
A fix has been implemented and we're starting to see recovery of all services and queued messages. Our team are monitoring.
Investigating
November 26, 2025 at 9:45 AM
Investigating
November 26, 2025 at 9:45 AM
We are currently investigating this incident.

Karbon - Users may be experiencing issues with Triage syncing in emails – Incident details