Karbon - Some users may be experiencing issues with Triage syncing in emails – Incident details

All systems operational

Some users may be experiencing issues with Triage syncing in emails

Resolved
Partial outage
Started 10 months agoLasted 1 hour 40 minutes

Affected

Karbon Web Application

Partial outage from 5:09 PM to 6:49 PM

Shared Triage

Partial outage from 5:09 PM to 6:49 PM

Emails

Partial outage from 5:09 PM to 6:49 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    We are continuing to work on a fix for this incident. Some email messages are now being processed, but delays may still occur as we complete remediation.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.