Karbon - Xero integration isn't syncing invoices – Incident details

All systems operational

Xero integration isn't syncing invoices

Resolved
Degraded performance
Started 13 days agoLasted about 23 hours

Affected

Karbon Web Application

Degraded performance from 7:20 AM to 6:09 AM

Billing

Degraded performance from 7:20 AM to 6:09 AM

Integrations

Degraded performance from 7:20 AM to 6:09 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Our team is continuing to review and test the proposed fix for the Xero invoice syncing issue. To ensure the resolution is stable and minimizes disruption, the team is preparing a hotfix and completing the necessary validation before deployment.

    We will provide another update as soon as we have confirmation on the release timeline. Thank you for your continued patience while we work to resolve this issue.

  • Identified
    Identified

    Our team has identified the issue affecting Xero invoice syncing and is currently preparing a fix. We will continue to provide updates as progress is made. In the meantime, invoices may not sync between Karbon and Xero as expected. We appreciate your patience while we work to resolve this issue.