Karbon - Emails not Syncing – Incident details

All systems operational

Emails not Syncing

Resolved
Degraded performance
Started 20 days agoLasted about 10 hours

Affected

Karbon Web Application

Partial outage from 9:02 PM to 7:18 AM

Personal Triage

Partial outage from 9:02 PM to 7:18 AM

Shared Triage

Partial outage from 9:02 PM to 7:18 AM

Emails

Partial outage from 9:02 PM to 7:18 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    The root cause of the email sync issue has been identified and confirmed. Our team is actively working on a fix and will share another update once it's deployed. Thank you for your patience while this is resolved.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue affecting email sync for some customers. Our team is actively working to identify the root cause and resolve the disruption. We sincerely apologize for the inconvenience and will provide another update here as soon as we have more information.