Karbon - Karbon Triage Email Delays – Incident details

All systems operational

Karbon Triage Email Delays

Resolved
Degraded performance
Started about 1 month agoLasted 8 hours 20 minutes

Affected

Karbon Web Application

Degraded performance from 7:23 PM to 11:00 PM, Operational from 11:00 PM to 3:44 AM

Shared Triage

Degraded performance from 7:23 PM to 11:00 PM, Operational from 11:00 PM to 3:44 AM

Emails

Degraded performance from 7:23 PM to 11:00 PM, Operational from 11:00 PM to 3:44 AM

Updates
  • Resolved
    UTC
    Resolved

    After monitoring the issue, we've confirmed it's fully resolved and emails are flowing through as expected. We apologize for the disruption this caused. If you continue to experience any issues with email delivery, please reach out to Karbon Support.

  • Monitoring
    UTC
    Monitoring

    We've identified the cause of delays in sending and receiving emails and applied a fix. We're monitoring to confirm full recovery. We'll provide an update shortly to confirm that the issue is fully resolved.

  • Update
    UTC
    Update

    We are continuing to investigate the email delays with Karbon Triage. Our team is actively working to isolate the root cause and implement a fix. We will share another update as soon as we have more information.

  • Investigating
    UTC
    Investigating

    We are investigating email delays with Karbon Triage affecting sending and receiving. Our team is actively looking into the cause and working on a fix.