Karbon - Email Delays in Triage – Incident details

All systems operational

Email Delays in Triage

Resolved
Degraded performance
Started 21 days agoLasted 3 hours 1 minute

Affected

Karbon Web Application

Degraded performance from 10:28 PM to 1:30 AM

Personal Triage

Degraded performance from 10:28 PM to 1:30 AM

Shared Triage

Degraded performance from 10:28 PM to 1:30 AM

Emails

Degraded performance from 10:28 PM to 1:30 AM

Updates
  • Resolved
    UTC
    Resolved

    After monitoring, we can now confirm that email sync performance has returned to normal. Our apologies for the disruption that this caused. If you are still experiencing issues with emails in Karbon, please reach out directly to our Support team.

  • Monitoring
    UTC
    Monitoring

    A fix has been deployed for the issue affecting inbound and outbound email synchronization within Karbon Triage. Email sync is now resuming, and Triage data is returning to normal. We are continuing to monitor the situation to ensure complete stability.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue causing delays (sending/receiving) in Triage. Our team is actively working to resolve the issue and restore normal performance. We will share another update here as soon as we have more details.