Karbon - Notice history

All systems operational

Karbon API - Operational

Integrations - Operational

Karbon Mobile App - Operational

Client Portal - Operational

Karbon Website - Operational

Karbon Academy - Operational

the Loft Community - Operational

Security - Operational

Notice history

View current status

Apr 2025

No notices reported this month

Mar 2025

Karbon Practice Intelligence (KPI) workbooks may fail to load
ResolvedPartial outage4 hours 18 minutes
  • Resolved
    UTC
    Resolved

    The issue affecting Karbon Practice Intelligence (KPI) workbooks has been resolved. KPI workbooks are now loading normally.

    We appreciate your patience and apologize for the disruption that this caused. If you experience any further issues, please contact our support team at support@karbonhq.com.

  • Update
    UTC
    Update

    Karbon Practice Intelligence (KPI) workbooks continue to remain stable. We are continuing to monitor performance and will provide an update when the issue is resolved.

  • Monitoring
    UTC
    Monitoring

    Karbon Practice Intelligence (KPI) workbooks are now recovering and loading properly. We are currently monitoring the system to ensure stability.

    We will continue to observe performance and provide further updates when we confirm that everything is stable.

  • Update
    UTC
    Update

    We are still investigating the issue.


    If you require immediate access to Practice Intelligence reports, you are still able to download reports and connect to them locally using the following instructions:
    https://help.karbonhq.com/en/articles/6517404-kpi-workbook-instructions

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue impacting Karbon Practice Intelligence (KPI) workbooks may not load for some of our customers. Our team is working to determine the cause and will provide updates as soon as possible.

    Thank you for your patience. More information will be shared shortly.

Microsoft 365 Sync Issues
ResolvedMajor outage1 hour 26 minutes
  • Resolved
    UTC
    Resolved

    The earlier issues with Microsoft 365 mailbox syncing have now been resolved. Microsoft's fix has been effective, and our systems are operating normally. All backlogs have been processed, and email processing and triage functionality has been fully restored. Thank you for your patience.

  • Monitoring
    UTC
    Monitoring

    Microsoft has implemented a fix for the issue causing disruptions to Microsoft 365 mailbox syncing. We are now closely monitoring our services to ensure full recovery and stability. During this time, there may still be some residual delays as our systems process any backlogged items. We expect services to return to normal shortly.

  • Identified
    UTC
    Identified

    We have identified the cause of the intermittent Microsoft 365 sync issues. The problem originates from an issue within Microsoft's 365 services. Microsoft has acknowledged the issue and is working towards a resolution. We are closely monitoring the situation and its impact on Karbon. Email processing and triage may continue to be affected.

  • Investigating
    UTC
    Investigating

    We are aware of and investigating issues affecting Microsoft 365 mailbox syncing. This may result in delays in email processing and shared triage. Our team is working to determine the root cause and restore full functionality. We will provide further updates as soon as they become available.

Feb 2025

No notices reported this month

Previous

Feb 2025 to Apr 2025

Next