Karbon - Notice history

Thank you for your patience.

Our teams have restored the performance affecting Emails, Personal Triage, and Shared Triage components.

This incident has been resolved.

We apologise for the delay in getting these performance issues across the Emails, Personal Triage, and Shared Triage components rectified. Our teams are continuing to work towards a resolution. An additional update will be provided shortly.

Thank you for your continued patience whilst we work through restoring degraded performance across the Emails, Personal Triage, and Shared Triage components. Our teams are actively working on this.

We apologise for the inconvenience this is causing and are working to restore the performance of Emails, Personal Triage, and Shared Triage components.

We've implemented a fix, and emails are now coming in to Triage. We will monitor this and provide another update once we confirm the issue is fully resolved.

This incident has been resolved. 

Users should now be able to access all Karbon services and functionality.

We apologise for any disruption this caused to your workflow. If you continue to experience any issues, please reach out to our Support team.

We've implemented a fix, and services are restoring to their usual functionality. We will monitor this and provide another update when we can confirm that the issue is fully resolved.

Our team have identified the source of the issue and are currently working to implement a fix. We'll provide an update here as soon as the issue is resolved.

We have resolved the recent connectivity and performance issues. Our team identified the root cause and performed the necessary system maintenance to restore stability. All services are now fully operational, and we are continuing to monitor system performance closely.

We will be implementing mitigation steps to prevent this from happening again. We apologize for the disruption this caused.

Performance has now returned to normal. We are still investigating the cause of the issue and will provide an update shortly.

Access should now be restored, however, we're still investigating performance issues. We'll share an update as soon as we have additional information.

We have confirmed that the fix has been implemented and service has been fully restored. The incident is now resolved.

We have identified the root cause of the issue and implemented a fix, which is currently being prepared for deployment. Additional remediation work is also underway for related components.

Our engineering team is actively working on resolving the remaining impact and will continue to provide updates as progress is made.

Thank you for your patience while we work to fully restore service.

We implemented a fix and are currently monitoring the result. Please try clearing your cache and cookies and trying an incognito/private browser if you are still experiencing issues.