Karbon - Notice history

The Karbon performance issues (loading delays and unexpected logouts) have been fully resolved, and system stability is back to normal. Thank you for your patience while we worked through this. Please reach out if you experience any further issues!

This incident has been resolved. We thank you for your patience and understanding.

Our downstream provider has deployed a fix and is monitoring the system to confirm full recovery. As they finish reprocessing failed events and the service stabilises, some customers may still briefly experience issues creating, opening, or downloading documents or templates.

Our downstream provider has identified the issues causing delays in creating and sending eSignature documents, and is actively working on providing a fix.

Thank you for your patience while we work to fully restore service.

We've found the cause of the loading spinner some customers are seeing and are rolling out a fix now.

In the meantime, Karbon is fully usable — the spinner can be safely ignored, and a quick hard refresh (CTRL+F5 for Windows, Command+Shift+R for Mac) will clear it. We'll update this page once the fix is live.

The root cause of the email sync issue has been identified and confirmed. Our team is actively working on a fix and will share another update once it's deployed. Thank you for your patience while this is resolved.

Email syncing to Triage should now be back to normal. We will continue to monitor the situation.

Some customers are experiencing a delay in receiving emails in Triage. We are currently investigating this incident. Thank you for bearing with us as we work through this.

The backlog of messages continues to decrease, and new messages are processing normally. We’re continuing to monitor the situation as the remaining messages are processed.

We have identified the root cause of the issue and implemented a fix, which is currently being prepared for deployment.

Our engineering team is actively working on resolving the remaining impact and will continue to provide updates as progress is made.

Thank you for your patience while we work to fully restore service.

We’re seeing improvements in service performance, with error rates decreasing and response times improving.

Our team is continuing to monitor the situation closely to ensure services remain stable. We’ll provide further updates as needed.

Performance has improved and is currently stable. We will continue to monitor this situation

We have resolved the recent connectivity and performance issues. Our team identified the root cause and performed the necessary system maintenance to restore stability. All services are now fully operational, and we are continuing to monitor system performance closely.

We will be implementing mitigation steps to prevent this from happening again. We apologize for the disruption this caused.

Performance has now returned to normal. We are still investigating the cause of the issue and will provide an update shortly.

Access should now be restored, however, we're still investigating performance issues. We'll share an update as soon as we have additional information.