Karbon - Notice history

All systems operational

Karbon API - Operational

Integrations - Operational

Karbon Mobile App - Operational

Client Portal - Operational

Karbon Website - Operational

Karbon Academy - Operational

the Loft Community - Operational

Security - Operational

Notice history

View current status

Oct 2025

Karbon for Clients accessibility issue
ResolvedMajor outage5 hours 11 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    The disruption was caused by an outage affecting one of our upstream providers, Microsoft Azure. You can find more details on Azure’s status page.


    All Karbon systems are now fully operational. Our team will continue to monitor performance closely until Azure confirms their recovery is complete.

  • Monitoring
    UTC
    Monitoring

    Our Karbon for Clients website is currently having issues loading. We are actively working to resolve the issue as quickly as possible. All other Karbon systems should remain operational

    Thank you for your patience and understanding. We’ll provide updates as soon as we have more information.

Website Accessibility issues are currently being experienced for a majority of customers.
ResolvedMajor outage2 hours 11 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    This may be resolved, and we are currently monitoring. This was related to an upstream issue from Amazon Web Services.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
OCT12
Scheduled Maintenance October 12, 2025 (UK)
CompletedMaintenance23 minutes
  • Completed
    October 12, 2025 at 6:23 AMUTC
    Completed
    October 12, 2025 at 6:23 AMUTC
    Maintenance has completed successfully.
  • In progress
    October 12, 2025 at 6:00 AMUTC
    In progress
    October 12, 2025 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned
    October 12, 2025 at 6:00 AMUTC
    Planned
    October 12, 2025 at 6:00 AMUTC

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers in the UK region. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Customers in the UK region may be experiencing delays with emails syncing into Triage
ResolvedDegraded performance2 hours 8 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Karbon Practice Intelligence (KPI) workbooks may not load
ResolvedPartial outage5 hours 31 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    This has been fixed, and we are currently monitoring.

  • Identified
    UTC
    Identified

    The disruption is due to an upstream issue with a cloud service provider. We are actively working with them to resolve this.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue impacting Karbon Practice Intelligence (KPI) workbooks from loading for some of our customers. Our team is working to determine the cause and will provide updates as soon as possible.

    Thank you for your patience. More information will be shared shortly.

Sep 2025

SEP30
Help Center Downtime
CompletedMaintenance48 minutes
  • Completed
    September 30, 2025 at 11:48 PMUTC
    Completed
    September 30, 2025 at 11:48 PMUTC
    Maintenance has completed successfully.
  • In progress
    September 30, 2025 at 11:21 PMUTC
    In progress
    September 30, 2025 at 11:21 PMUTC
    Maintenance is now in progress.
  • Planned
    September 30, 2025 at 11:00 PMUTC
    Planned
    September 30, 2025 at 11:00 PMUTC

    As part of our ongoing improvements, we will be conducting maintenance that requires temporary downtime of our Help Center.

    During this time, the Help Center will be unavailable for 20-30 minutes. 


    We recommend planning ahead if you anticipate needing documentation during this period. Our team will be working to complete the maintenance as quickly as possible. If you need anything in the meantime feel free to reach out to Support as usual — we’re here to help. 

SEP28
Help Center Downtime
CompletedMaintenance3 hours 6 minutes
  • Completed
    September 29, 2025 at 1:06 AMUTC
    Completed
    September 29, 2025 at 1:06 AMUTC

    The scheduled maintenance has been completed successfully. All systems are now back online and fully operational. Thank you for your patience during this process.

  • Update
    September 29, 2025 at 12:02 AMUTC
    Update
    September 29, 2025 at 12:02 AMUTC

    The maintenance window has been extended. Our team is working diligently to complete the upgrade, and we will provide another update as soon as the process is finished.

  • In progress
    September 28, 2025 at 10:00 PMUTC
    In progress
    September 28, 2025 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    September 28, 2025 at 10:00 PMUTC
    Planned
    September 28, 2025 at 10:00 PMUTC

    Karbon’s Help Center is temporarily unavailable during this scheduled maintenance window.

    What’s Happening:
    We are performing a system upgrade as part of our ongoing effort to enhance the performance and reliability of our support platform.

    What to Expect:

    • The Help Center will be inaccessible during the downtime.

    • All other Karbon services will remain fully operational.

    Why This Matters:
    These upgrades will allow us to deliver a faster, more reliable support experience moving forward.

    We appreciate your understanding. Updates will be posted here throughout the maintenance window.

SEP28
Scheduled Maintenance September 28, 2025
CompletedMaintenance1 hour
  • Completed
    September 28, 2025 at 8:00 AMUTC
    Completed
    September 28, 2025 at 8:00 AMUTC
    Maintenance has completed successfully.
  • In progress
    September 28, 2025 at 7:00 AMUTC
    In progress
    September 28, 2025 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 28, 2025 at 7:00 AMUTC
    Planned
    September 28, 2025 at 7:00 AMUTC

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Karbon Academy Login Error
ResolvedMajor outage1 hour 8 minutes
  • Resolved
    UTC
    Resolved

    The issue causing errors when logging in to Karbon Academy (https://karbon.northpass.com/app) has now been fixed. Users should be able to log in successfully.

    Thank you for your patience while we worked with our partner to resolve this.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented by our partner.

  • Update
    UTC
    Update

    Our partner continues to investigate the issue.

  • Investigating
    UTC
    Investigating

    Our users are experiencing errors when logging in to Karbon Academy (https://karbon.northpass.com/app). We are actively working with our partner to resolve the issue as quickly as possible. All other Karbon systems should remain operational.

    Thank you for your patience and understanding. We’ll provide updates as soon as we have more information.

Triage Issues in North American Region
ResolvedDegraded performance44 minutes
  • Resolved
    UTC
    Resolved

    We’ve resolved an issue where users were not able to send emails, add notes, add to timeline, or save comments. All affected services are now fully operational.

  • Investigating
    UTC
    Investigating

    We’re investigating an issue where users are not able to send emails, add notes, add to timeline, or save comments. These actions may fail to submit, appear to spin indefinitely, or return an error. Our team is actively investigating and working to resolve the matter with the highest priority. We will provide updates as soon as more information is available. Thank you for your patience and understanding.

Aug 2025

Delays in email transfers and other background processes for some customers
ResolvedPartial outage39 minutes
  • Resolved
    UTC
    Resolved

    We have fully resolved the issue that caused delays in email delivery and other updates within the application. System performance has returned to normal, and all queued messages have been processed successfully.

    The disruption was triggered by an availability issue within part of our underlying infrastructure, which temporarily impacted one of the service nodes. Once the degraded component was identified, we rerouted traffic and restored normal operation.

    We are working with our infrastructure provider to ensure resiliency measures prevent similar disruptions going forward.

    Thank you for your patience while we worked to restore services.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix, and the processes are recovering. Emails are now being processed and are coming through. We'll monitor the progress before declaring this issue resolved. We'll have another update within 30 minutes.

  • Identified
    UTC
    Identified

    We have identified the cause of this issue and are currently working on a fix. We'll provide an update within the next 30 minutes.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue where emails and other updates are delayed in the app for a subset of customers. No data loss is expected. We will provide additional updates shortly as we have them.

Triage not loading for some customers in Canada
ResolvedPartial outage27 minutes
  • Resolved
    UTC
    Resolved

    The Triage loading issue affecting some Canadian customers has been fixed and service is fully restored.

  • Investigating
    UTC
    Investigating

    We are investigating an issue causing the Triage view to fail to load for some customers in Canada. Other regions and product areas appear unaffected. We’ll share another update as soon as we know more.

AUG10
Scheduled Maintenance August 10, 2025
CompletedMaintenance28 minutes
  • Completed
    August 10, 2025 at 7:28 AMUTC
    Completed
    August 10, 2025 at 7:28 AMUTC
    Maintenance has completed successfully.
  • In progress
    August 10, 2025 at 7:00 AMUTC
    In progress
    August 10, 2025 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 10, 2025 at 7:00 AMUTC
    Planned
    August 10, 2025 at 7:00 AMUTC

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Email Issues in North American Region
ResolvedPartial outage27 minutes
  • Resolved
    UTC
    Resolved

    We have successfully resolved the issues with email, notes and comments.

  • Investigating
    UTC
    Investigating

    We are aware that some users in North America are currently experiencing issues with email, notes and comments. Our team is actively investigating and working to resolve the matter with the highest priority. We will provide updates as soon as more information is available. Thank you for your patience and understanding.

Website accessibility issues for some Canadian Customers
ResolvedPartial outage1 hour 11 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

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Aug 2025 to Oct 2025

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