Carbone - Historique des incidents

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Client Portal - Opérationnel

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Karbon Help - Opérationnel

Historique des incidents

déc. 2025

Scheduled Maintenance December 6, 2025 (US)
  • Terminé
    décembre 07, 2025 à 08:36
    Terminé
    décembre 07, 2025 à 08:36
    Maintenance has completed successfully.
  • Mettre à jour
    décembre 07, 2025 à 07:35
    Mettre à jour
    décembre 07, 2025 à 07:35

    Our maintenance window is running longer than planned. We expect to complete the work within the next 60 minutes. Thank you for your patience.

  • En cours
    décembre 07, 2025 à 06:00
    En cours
    décembre 07, 2025 à 06:00
    La maintenance est en cours
  • Pas encore commencé
    décembre 07, 2025 à 06:00
    Pas encore commencé
    décembre 07, 2025 à 06:00

    We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

nov. 2025

Scheduled Maintenance November 29, 2025 (US)
  • Terminé
    novembre 30, 2025 à 07:42
    Terminé
    novembre 30, 2025 à 07:42
    Maintenance has completed successfully.
  • En cours
    novembre 30, 2025 à 06:00
    En cours
    novembre 30, 2025 à 06:00
    La maintenance est en cours
  • Pas encore commencé
    novembre 30, 2025 à 06:00
    Pas encore commencé
    novembre 30, 2025 à 06:00

    We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Users may be experiencing issues with Triage syncing in emails
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    A fix has been implemented and we're starting to see recovery of all services and queued messages. Our team are monitoring.

  • Détecté
    Détecté
    We are currently investigating this incident.
Triage not responding
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé
    We implemented a fix and are currently monitoring the result.
  • Identifié
    Identifié
    We are continuing to work on a fix for this incident.
Snowflake outage in Australia East
  • Résolu
    Résolu

    The incident impact Snowflake has been resolved. All reader accounts and Power BI reports are functioning as expected. If you see any impacts, please reach out to us at: https://karbonhq.com/contact-us/.

  • Surveillé
    Surveillé

    There's a Snowflake incident ongoing in Australia East, impacting reader accounts and Power BI embedded reports. The customer impact is resolved, but we are still monitoring the situation.

Intermittent Website Accessibility issues are currently being experienced due to an issue with an upstream provider (Cloudflare).
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    App monitoring is currently reporting full service availability for Karbon. No issues or outages have been detected in the last hour. Cloudflare have yet to officially resolve the incident on their end.

  • Détecté
    Détecté

    Our engineers are investigating further.

oct. 2025

Karbon for Clients accessibility issue
  • Résolu
    Résolu
    This incident has been resolved.
  • Mettre à jour
    Mettre à jour

    The disruption was caused by an outage affecting one of our upstream providers, Microsoft Azure. You can find more details on Azure’s status page.


    All Karbon systems are now fully operational. Our team will continue to monitor performance closely until Azure confirms their recovery is complete.

  • Surveillé
    Surveillé

    Our Karbon for Clients website is currently having issues loading. We are actively working to resolve the issue as quickly as possible. All other Karbon systems should remain operational

    Thank you for your patience and understanding. We’ll provide updates as soon as we have more information.

Website Accessibility issues are currently being experienced for a majority of customers.
  • Résolu
    Résolu
    This incident has been resolved.
  • Mettre à jour
    Mettre à jour

    This may be resolved, and we are currently monitoring. This was related to an upstream issue from Amazon Web Services.

  • Surveillé
    Surveillé
    We implemented a fix and are currently monitoring the result.
  • Détecté
    Détecté
    We are currently investigating this incident.
Scheduled Maintenance October 12, 2025 (UK)
  • Terminé
    octobre 12, 2025 à 06:23
    Terminé
    octobre 12, 2025 à 06:23
    Maintenance has completed successfully.
  • En cours
    octobre 12, 2025 à 06:00
    En cours
    octobre 12, 2025 à 06:00
    La maintenance est en cours
  • Pas encore commencé
    octobre 12, 2025 à 06:00
    Pas encore commencé
    octobre 12, 2025 à 06:00

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers in the UK region. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Customers in the UK region may be experiencing delays with emails syncing into Triage
  • Résolu
    Résolu
    This incident has been resolved.
  • Détecté
    Détecté
    We are currently investigating this incident.
Karbon Practice Intelligence (KPI) workbooks may not load
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    This has been fixed, and we are currently monitoring.

  • Identifié
    Identifié

    The disruption is due to an upstream issue with a cloud service provider. We are actively working with them to resolve this.

  • Détecté
    Détecté

    We are currently investigating an issue impacting Karbon Practice Intelligence (KPI) workbooks from loading for some of our customers. Our team is working to determine the cause and will provide updates as soon as possible.

    Thank you for your patience. More information will be shared shortly.

oct. 2025 à déc. 2025

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