Carbone - Historique des incidents

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Historique des incidents

févr. 2026

Scheduled Maintenance January 31, 2026 (US)
  • Terminé
    février 01, 2026 à 06:35
    Terminé
    février 01, 2026 à 06:35
    Maintenance has completed successfully.
  • En cours
    février 01, 2026 à 06:00
    En cours
    février 01, 2026 à 06:00
    La maintenance est en cours
  • Pas encore commencé
    février 01, 2026 à 06:00
    Pas encore commencé
    février 01, 2026 à 06:00

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

janv. 2026

Deliverability Issues with Microsoft Email Services
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    Karbon Triage sync is working across all providers and will continue to monitor this.

    This status will be changed to Resolved once we have notification from Microsoft that the issue has been fixed from their side.

  • Mettre à jour
    Mettre à jour

    An automated process is now in place to ensure continued processing of Gmail messages, significantly reducing the impact for customers not using Microsoft email providers.

    We’re currently waiting on Microsoft to resolve the issue on their side. In parallel, we’re confirming the best approach to safely restore M365 triage inbox sync once service is recovered.

  • Identifié
    Identifié

    Due to an ongoing Microsoft outage, some Karbon customers will experience delays in receiving emails.
    For more information, you can visit https://status.cloud.microsoft/

    When the issue is resolved, we'll update our status and confirm when emails are processing as expected.

Standard permission users unable to add tasks in Client Request section
  • Mettre à jour
    Mettre à jour
    This incident has been resolved.
  • Résolu
    Résolu
    This incident has been resolved.
  • Identifié
    Identifié

    We are downgrading the severity of this incident. We have identified a fix that will be in place early next week. We have a temporary workaround for users with Standard permissions: by granting all Work-Specific access, they will be able to add tasks in the Client Request section.

    We'll notify everyone who reached out when the fix is in place.

  • Détecté
    Détecté

    Investigating - Standard Users unable to add a task on Client Requests. We are currently investigating an issue where users with Standard permissions are unable to add tasks within the Client Request section. When attempting to add a task, users may see a blue loading indicator, but the task fails to save and disappears after the page is refreshed.

    Our team is actively working to identify the root cause and will provide further updates as soon as more information becomes available.

déc. 2025

Some users may be experiencing issues with Triage syncing in emails
  • Résolu
    Résolu
    This incident has been resolved.
  • Mettre à jour
    Mettre à jour

    We are continuing to work on a fix for this incident. Some email messages are now being processed, but delays may still occur as we complete remediation.

  • Détecté
    Détecté
    We are currently investigating this incident.
Scheduled Maintenance December 13, 2025 (US)
  • Terminé
    décembre 14, 2025 à 07:53
    Terminé
    décembre 14, 2025 à 07:53
    Maintenance has completed successfully.
  • En cours
    décembre 14, 2025 à 06:00
    En cours
    décembre 14, 2025 à 06:00
    La maintenance est en cours
  • Pas encore commencé
    décembre 14, 2025 à 06:00
    Pas encore commencé
    décembre 14, 2025 à 06:00

    We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Scheduled Maintenance December 6, 2025 (US)
  • Terminé
    décembre 07, 2025 à 08:36
    Terminé
    décembre 07, 2025 à 08:36
    Maintenance has completed successfully.
  • Mettre à jour
    décembre 07, 2025 à 07:35
    Mettre à jour
    décembre 07, 2025 à 07:35

    Our maintenance window is running longer than planned. We expect to complete the work within the next 60 minutes. Thank you for your patience.

  • En cours
    décembre 07, 2025 à 06:00
    En cours
    décembre 07, 2025 à 06:00
    La maintenance est en cours
  • Pas encore commencé
    décembre 07, 2025 à 06:00
    Pas encore commencé
    décembre 07, 2025 à 06:00

    We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

déc. 2025 à févr. 2026

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