Carbone - Historique des incidents

Tous les systèmes sont opérationnels

Karbon API - Opérationnel

Integrations - Opérationnel

Karbon Mobile App - Opérationnel

Client Portal - Opérationnel

Karbon Website - Opérationnel

Karbon Academy - Opérationnel

the Loft Community - Opérationnel

Karbon Help - Opérationnel

Security - Opérationnel

Historique des incidents

juin 2026

Scheduled Maintenance
Planifié pour juin 28, 2026 à 03:00 – 03:00
  • Pas encore commencé
    juin 25, 2026 à 05:12
    Pas encore commencé
    juin 25, 2026 à 05:12

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

WIP values in Analytics dashboard displaying as incorrect
  • Résolu
    Résolu
    This incident has been resolved.
  • Identifié
    Identifié

    We have identified the root cause of the issue and implemented a fix, which is currently being prepared for deployment. Additional remediation work is also underway for related components.

    Our engineering team is actively working on resolving the remaining impact and will continue to provide updates as progress is made.

    Thank you for your patience while we work to fully restore service.

  • Détecté
    Détecté

    Some customers have reported WIP values in the Analytics dashboard as being incorrect. We are currently investigating this.

Karbon Login Issues- Blank Screen
  • Résolu
    Résolu

    This incident has been resolved. The login issue causing blank screens for some customers has been fully remediated. All users should now be able to log in to Karbon normally. We apologize for any disruption this caused to your workflow. If you continue to experience any issues, please reach out to our Support team.

  • Surveillé
    Surveillé

    We implemented a fix and are currently monitoring.

  • Détecté
    Détecté

    We are currently investigating reports of login failures affecting some customers. Users attempting to access Karbon are encountering a blank screen during the login process. While we're working on the fix, if you are impacted, please try logging in directly to https://app2.karbonhq.com/.

Unable to Log In to Karbon – ADSTS50011 Redirect URI Mismatch Error
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    We implemented a fix and are currently monitoring the result. Please try clearing your cache and cookies and trying an incognito/private browser if you are still experiencing issues.

  • Identifié
    Identifié

    We have identified an issue affecting some users attempting to log in to Karbon. Users may encounter an authentication error during the sign-in process, preventing access to the platform.

    Our engineering team is actively investigating the issue and working to determine the root cause.

    Workaround:
    While we investigate, users may be able to access Karbon by clearing their browser cache and cookies, then attempting to sign in again. Alternatively, try logging in using an incognito/private browsing window.

    We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Some users are experiencing access issues in the Australian domain
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    Our team has identified the root cause and deployed a fix. We are actively monitoring.

  • Détecté
    Détecté

    We are currently investigating reports of errors that occur when some customers attempt to access or use Karbon in Australia.

mai 2026

Karbon Integrations disconnected
  • Résolu
    Résolu

    On May 25, a deployment change to our identity service caused existing OAuth sessions for several integrations to be de-authenticated. The affected connections could not be restored automatically, and users will need to reconnect each affected integration manually.

    What was affected: Integrations under Settings > Connected Apps > More Integrations (including HubSpot and Float), and BGL, DEXT, Gusto, and Ignition.

    What was not affected: Integrations on the Settings > Connected Apps page, such as QuickBooks Online and Xero, continued to work normally throughout.

    How to reconnect: In Karbon, go to Settings > Connected Apps > More Integrations and reconnect each relevant integration. For BGL, DEXT, Gusto, and Ignition, reconnect from within that app.

    We apologize for the disruption. If you need assistance, contact support@karbonhq.com.

avr. 2026

Aucun incident signalé ce mois-ci

avr. 2026 à juin 2026

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