Carbone - Historique des incidents

Panne mineure

Karbon API - Opérationnel

Integrations - Opérationnel

Karbon Mobile App - Opérationnel

Client Portal - Opérationnel

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Historique des incidents

mars 2026

Scheduled Maintenance
Planifié pour mars 22, 2026 à 05:00 – 07:00 environ 2 heures
  • Pas encore commencé
    mars 22, 2026 à 05:00
    Pas encore commencé
    mars 22, 2026 à 05:00

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Karbon for Clients – Account Registration Error
  • Détecté
    Détecté

    We are currently investigating an issue where contacts are unable to create a Karbon for Clients account. Affected users receive the error: "The specified organization is not accepting registrations."

    Our team is actively looking into the cause. We will provide an update as soon as more information is available.

Triage loading issues for some customers
  • Résolu
    Résolu

    The issue affecting Triage and Timeline loading has been resolved. All services are now functioning normally. We apologize for the inconvenience and appreciate your patience.

  • Surveillé
    Surveillé

    . Our engineers have identified and resolved the underlying cause of this issue. Services are operating as expected, and most users should now be able to access Triage and Timelines without issue. We are continuing to monitor before marking this incident as fully resolved.

  • Détecté
    Détecté

    We are currently investigating an issue where some users may experience Triage pages failing to load or loading indefinitely. Timelines may also be affected. Our engineering team is actively working to identify the root cause and restore full functionality. We will provide an update within the next 30 minutes.

Triage is not loading. Users attempting to access the service are encountering indefinite loading.
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    We implemented a fix and are currently monitoring the results. Some users are now reporting that the issue is resolved.

  • Détecté
    Détecté

    We are currently investigating an issue affecting access to Triage. Some users attempting to access the Triage service are experiencing an issue where the page does not fully load. Instead, the interface remains in a continuous loading state, and the service never becomes accessible. Our engineering team is working to identify the root cause and restore full functionality as soon as possible. We will provide an update as soon as we have new information.

Scheduled Maintenance March 14, 2026 (US)
  • Terminé
    mars 15, 2026 à 06:03
    Terminé
    mars 15, 2026 à 06:03
    Maintenance has completed successfully.
  • En cours
    mars 15, 2026 à 05:00
    En cours
    mars 15, 2026 à 05:00
    La maintenance est en cours
  • Pas encore commencé
    mars 15, 2026 à 05:00
    Pas encore commencé
    mars 15, 2026 à 05:00

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

févr. 2026

Karbon for Clients: Email Authentication Code Delivery Issue
  • Résolu
    Résolu

    We’ve implemented a solution for the authentication code delivery issue by updating the sender address. Authentication codes will now come from KarbonHQ <no-reply@kinde.com>.

    Please let the clients check their spam/junk folders and allow this sender if needed.

    We’ll return to our usual sender address — KarbonHQ <concierge@karbonhq.com> once everything is fully restored.

  • Mettre à jour
    Mettre à jour

    This appears to be impacting Microsoft email domains (e.g., hotmail.com, outlook.com, msn.com). Our team is continuing to investigate the issue to identify the root cause and restore normal delivery as quickly as possible.

  • Détecté
    Détecté

    We are currently investigating an issue where some clients are not receiving authentication codes via email. Our team is actively working to identify the root cause and restore normal delivery as quickly as possible.

Some users are experiencing issues with Triage
  • Résolu
    Résolu
    This incident has been resolved.
  • Mettre à jour
    Mettre à jour
    We are currently investigating this incident.
  • Détecté
    Détecté

    We are currently investigating an issue where some customers are unable to attach messages to timelines, tag or assign items, post comments, or send and receive emails within Triage.

Some customers may be unable to access the Karbon Application
  • Résolu
    Résolu
    This incident has been resolved.
  • Mettre à jour
    Mettre à jour

    The disruption was caused by an outage affecting one of our upstream providers, Microsoft Azure. You can find more details on Azure’s status page.


    All Karbon systems are now fully operational. Our team will continue to monitor performance closely until Azure confirms their recovery is complete.

  • Surveillé
    Surveillé

    We're starting to see services recover and are continuing to monitor.

  • Détecté
    Détecté

    We are currently investigating an incident where some customers are unable to access the Karbon Application

Some customers are unable to attach messages to Timelines, post comments, or receive inbound emails in Triage
  • Résolu
    Résolu
    This incident has been resolved.
  • Détecté
    Détecté
    We are currently investigating this incident.
Scheduled Maintenance January 31, 2026 (US)
  • Terminé
    février 01, 2026 à 06:35
    Terminé
    février 01, 2026 à 06:35
    Maintenance has completed successfully.
  • En cours
    février 01, 2026 à 06:00
    En cours
    février 01, 2026 à 06:00
    La maintenance est en cours
  • Pas encore commencé
    février 01, 2026 à 06:00
    Pas encore commencé
    février 01, 2026 à 06:00

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

janv. 2026

Deliverability Issues with Microsoft Email Services
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    Karbon Triage sync is working across all providers and will continue to monitor this.

    This status will be changed to Resolved once we have notification from Microsoft that the issue has been fixed from their side.

  • Mettre à jour
    Mettre à jour

    An automated process is now in place to ensure continued processing of Gmail messages, significantly reducing the impact for customers not using Microsoft email providers.

    We’re currently waiting on Microsoft to resolve the issue on their side. In parallel, we’re confirming the best approach to safely restore M365 triage inbox sync once service is recovered.

  • Identifié
    Identifié

    Due to an ongoing Microsoft outage, some Karbon customers will experience delays in receiving emails.
    For more information, you can visit https://status.cloud.microsoft/

    When the issue is resolved, we'll update our status and confirm when emails are processing as expected.

Standard permission users unable to add tasks in Client Request section
  • Mettre à jour
    Mettre à jour
    This incident has been resolved.
  • Résolu
    Résolu
    This incident has been resolved.
  • Identifié
    Identifié

    We are downgrading the severity of this incident. We have identified a fix that will be in place early next week. We have a temporary workaround for users with Standard permissions: by granting all Work-Specific access, they will be able to add tasks in the Client Request section.

    We'll notify everyone who reached out when the fix is in place.

  • Détecté
    Détecté

    Investigating - Standard Users unable to add a task on Client Requests. We are currently investigating an issue where users with Standard permissions are unable to add tasks within the Client Request section. When attempting to add a task, users may see a blue loading indicator, but the task fails to save and disappears after the page is refreshed.

    Our team is actively working to identify the root cause and will provide further updates as soon as more information becomes available.

janv. 2026 à mars 2026

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