Carbone - Historique des incidents

Tous les systèmes sont opérationnels

Karbon API - Opérationnel

Integrations - Opérationnel

Karbon Mobile App - Opérationnel

Client Portal - Opérationnel

Karbon Website - Opérationnel

Karbon Academy - Opérationnel

the Loft Community - Opérationnel

Karbon Help - Opérationnel

Security - Opérationnel

Aider - Opérationnel

Historique des incidents

mai 2026

Karbon Integrations disconnected
  • Résolu
    UTC
    Résolu

    On May 25, a deployment change to our identity service caused existing OAuth sessions for several integrations to be de-authenticated. The affected connections could not be restored automatically, and users will need to reconnect each affected integration manually.

    What was affected: Integrations under Settings > Connected Apps > More Integrations (including HubSpot and Float), and BGL, DEXT, Gusto, and Ignition.

    What was not affected: Integrations on the Settings > Connected Apps page, such as QuickBooks Online and Xero, continued to work normally throughout.

    How to reconnect: In Karbon, go to Settings > Connected Apps > More Integrations and reconnect each relevant integration. For BGL, DEXT, Gusto, and Ignition, reconnect from within that app.

    We apologize for the disruption. If you need assistance, contact support@karbonhq.com.

avr. 2026

Aucun incident signalé ce mois-ci

mars 2026

Scheduled Maintenance
  • Terminé
    mars 22, 2026 à 06:46UTC
    Terminé
    mars 22, 2026 à 06:46UTC
    Maintenance has completed successfully.
  • En cours
    mars 22, 2026 à 05:00UTC
    En cours
    mars 22, 2026 à 05:00UTC
    La maintenance est en cours
  • Pas encore commencé
    mars 22, 2026 à 05:00UTC
    Pas encore commencé
    mars 22, 2026 à 05:00UTC

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Some Customers Experiencing Triage Slowness and Connectivity Issues
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Surveillé
    UTC
    Surveillé

    The issue has been resolved and we are continuing to monitor.

  • Détecté
    UTC
    Détecté

    We are reopening this issue and actively investigating the continued disruption.

    We apologize for the inconvenience and will provide updates as soon as more information is available.

  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Détecté
    UTC
    Détecté

    We are currently investigating reports of performance issues e.g. Triage and timeline loading, failed to send email, mostly affecting customers in Canada region.

    Our team is actively investigating the root cause. We will provide an update as soon as more information is available.

Karbon Interface Not Showing Correctly for Some Customers
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Détecté
    UTC
    Détecté

    We are currently investigating an issue impacting the Karbon user interface not rendering correctly for some customers. Affected users may notice missing buttons or other interface elements not displaying as expected.

    To resolve, we advise users to clear their cache and cookies. Our team is actively looking into the cause and we will provide an update as soon as more information is available.

Karbon for Clients – Account Registration Error
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Identifié
    UTC
    Identifié

    We have remediated impacted tenants, however a full fix is still in progress and any new updates to Firm Settings or Name in Karbon may continue to be affected in the meantime. We will provide a further update shortly.

  • Détecté
    UTC
    Détecté

    We are currently investigating an issue where contacts are unable to create a Karbon for Clients account. Affected users receive the error: "The specified organization is not accepting registrations."

    Our team is actively looking into the cause. We will provide an update as soon as more information is available.

Triage loading issues for some customers
  • Résolu
    UTC
    Résolu

    The issue affecting Triage and Timeline loading has been resolved. All services are now functioning normally. We apologize for the inconvenience and appreciate your patience.

  • Surveillé
    UTC
    Surveillé

    . Our engineers have identified and resolved the underlying cause of this issue. Services are operating as expected, and most users should now be able to access Triage and Timelines without issue. We are continuing to monitor before marking this incident as fully resolved.

  • Détecté
    UTC
    Détecté

    We are currently investigating an issue where some users may experience Triage pages failing to load or loading indefinitely. Timelines may also be affected. Our engineering team is actively working to identify the root cause and restore full functionality. We will provide an update within the next 30 minutes.

mars 2026 à mai 2026

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