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Client Portal - Opérationnel

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the Loft Community - Opérationnel

Security - Opérationnel

Historique des avis

Voir l’état actuel

juil. 2026

JUIL26
Scheduled Maintenance (AU)
TerminéMaintenance1 heure
  • Terminé
    juillet 26, 2026 à 07:00UTC
    Terminé
    juillet 26, 2026 à 07:00UTC
    Maintenance has completed successfully.
  • En cours
    juillet 26, 2026 à 06:00UTC
    En cours
    juillet 26, 2026 à 06:00UTC
    La maintenance est en cours
  • Planifiée
    juillet 22, 2026 à 00:13UTC
    Planifiée
    juillet 22, 2026 à 00:13UTC

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for AU customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

JUIL25
Scheduled Maintenance
TerminéMaintenance38 heures 49 minutes
  • Terminé
    juillet 26, 2026 à 21:49UTC
    Terminé
    juillet 26, 2026 à 21:49UTC
    Maintenance has completed successfully.
  • En cours
    juillet 25, 2026 à 07:00UTC
    En cours
    juillet 25, 2026 à 07:00UTC
    La maintenance est en cours
  • Planifiée
    juillet 24, 2026 à 02:46UTC
    Planifiée
    juillet 24, 2026 à 02:46UTC

    We are performing scheduled system maintenance that will temporarily affect our search feature. During this time, lookups and search results may be unavailable or slow. All other platform features remain fully functional, but we recommend saving any active work to ensure a smooth experience.

Service disruption affecting the Karbon application
RésoluPanne majeure6 heures 20 minutes
  • Résolu
    UTC
    Résolu

    Access to Karbon has fully returned to normal following the earlier Microsoft Azure outage. Email delivery, including notifications from Karbon, is also back to normal, with any delayed messages now processed. Thank you for your patience!

  • Surveillé
    UTC
    Surveillé

    Microsoft has reported recovery of the Azure services affecting Karbon, and access to Karbon has returned to normal.

    Please note: as a result of the earlier Azure outage, email delivery (including notifications from Karbon) may be delayed while messages continue to process. This should resolve shortly, and no action is needed on your part.

  • Identifié
    UTC
    Identifié

    Karbon is currently affected by an ongoing Microsoft Azure outage. Some customers are unable to access Karbon as a result. This is outside our infrastructure but we're actively monitoring the situation and Microsoft's status page https://azure.status.microsoft/en-us/status for updates. We'll restore full access as soon as Azure resolves the underlying issue, and will post updates here as we know more.

  • Mettre à jour
    UTC
    Mettre à jour

    Some customers are currently unable to access Karbon. Our team is investigating and working to restore full access as quickly as possible. We'll share updates here as we learn more.

  • En cours d'investigation
    UTC
    En cours d'investigation

    Some Karbon customers might experience a degraded experience in parts of the Karbon application. We are currently investigating this incident.

JUIL18
Scheduled Maintenance
TerminéMaintenance2 heures 19 minutes
  • Terminé
    juillet 18, 2026 à 12:19UTC
    Terminé
    juillet 18, 2026 à 12:19UTC
    Maintenance has completed successfully.
  • En cours
    juillet 18, 2026 à 10:00UTC
    En cours
    juillet 18, 2026 à 10:00UTC
    La maintenance est en cours
  • Planifiée
    juillet 16, 2026 à 21:20UTC
    Planifiée
    juillet 16, 2026 à 21:20UTC

    We are performing scheduled system maintenance that will temporarily affect our search feature. During this time, lookups and search results may be unavailable or slow. All other platform features remain fully functional, but we recommend saving any active work to ensure a smooth experience.

Karbon is not accessible for some customers
RésoluPerformances dégradées30 minutes
  • Résolu
    UTC
    Résolu

    We have resolved the recent connectivity and performance issues. Our team identified the root cause and performed the necessary system maintenance to restore stability. All services are now fully operational, and we are continuing to monitor system performance closely.

    We will be implementing mitigation steps to prevent this from happening again. We apologize for the disruption this caused.

  • Mettre à jour
    UTC
    Mettre à jour

    Performance has now returned to normal. We are still investigating the cause of the issue and will provide an update shortly.

  • Mettre à jour
    UTC
    Mettre à jour

    Access should now be restored, however, we're still investigating performance issues. We'll share an update as soon as we have additional information.

  • En cours d'investigation
    UTC
    En cours d'investigation

    We are currently investigating an issue causing the login page to fail to load for some customers, with some users seeing a 503 or Cloudflare error. This is impacting multiple customers. Our team is actively working to identify the root cause and will post another update as soon as we have more information.

juin 2026

JUIN28
Scheduled Maintenance
TerminéMaintenance4 heures 11 minutes
  • Terminé
    juin 28, 2026 à 04:11UTC
    Terminé
    juin 28, 2026 à 04:11UTC
    Maintenance has completed successfully.
  • Mettre à jour
    juin 28, 2026 à 03:10UTC
    Mettre à jour
    juin 28, 2026 à 03:10UTC

    Maintenance activities are taking longer than expected to complete. Estimated completion time is another 90mins.

  • En cours
    juin 28, 2026 à 00:00UTC
    En cours
    juin 28, 2026 à 00:00UTC
    La maintenance est en cours
  • Planifiée
    juin 25, 2026 à 05:12UTC
    Planifiée
    juin 25, 2026 à 05:12UTC

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Aider is currently inaccessible
RésoluPanne majeure8 minutes
  • Mettre à jour
    UTC
    Mettre à jour
    This incident has been resolved.
  • Résolu
    UTC
    Résolu

    We have confirmed that the fix has been implemented and service has been fully restored. The incident is now resolved.

  • En cours d'investigation
    UTC
    En cours d'investigation

    Aider is currently inaccessible. Aider users will not be able to login and access Aider. We are currently investigating this incident.

WIP values in Analytics dashboard displaying as incorrect
RésoluPanne partielle10 heures 2 minutes
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Identifié
    UTC
    Identifié

    We have identified the root cause of the issue and implemented a fix, which is currently being prepared for deployment. Additional remediation work is also underway for related components.

    Our engineering team is actively working on resolving the remaining impact and will continue to provide updates as progress is made.

    Thank you for your patience while we work to fully restore service.

  • En cours d'investigation
    UTC
    En cours d'investigation

    Some customers have reported WIP values in the Analytics dashboard as being incorrect. We are currently investigating this.

Karbon Login Issues- Blank Screen
RésoluPanne partielle7 heures 42 minutes
  • Résolu
    UTC
    Résolu

    This incident has been resolved. The login issue causing blank screens for some customers has been fully remediated. All users should now be able to log in to Karbon normally. We apologize for any disruption this caused to your workflow. If you continue to experience any issues, please reach out to our Support team.

  • Surveillé
    UTC
    Surveillé

    We implemented a fix and are currently monitoring.

  • En cours d'investigation
    UTC
    En cours d'investigation

    We are currently investigating reports of login failures affecting some customers. Users attempting to access Karbon are encountering a blank screen during the login process. While we're working on the fix, if you are impacted, please try logging in directly to https://app2.karbonhq.com/.

Unable to Log In to Karbon – ADSTS50011 Redirect URI Mismatch Error
RésoluPanne majeure1 heure 56 minutes
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Surveillé
    UTC
    Surveillé

    We implemented a fix and are currently monitoring the result. Please try clearing your cache and cookies and trying an incognito/private browser if you are still experiencing issues.

  • Identifié
    UTC
    Identifié

    We have identified an issue affecting some users attempting to log in to Karbon. Users may encounter an authentication error during the sign-in process, preventing access to the platform.

    Our engineering team is actively investigating the issue and working to determine the root cause.

    Workaround:
    While we investigate, users may be able to access Karbon by clearing their browser cache and cookies, then attempting to sign in again. Alternatively, try logging in using an incognito/private browsing window.

    We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

mai 2026

Karbon Integrations disconnected
Résolu
  • Résolu
    UTC
    Résolu

    On May 25, a deployment change to our identity service caused existing OAuth sessions for several integrations to be de-authenticated. The affected connections could not be restored automatically, and users will need to reconnect each affected integration manually.

    What was affected: Integrations under Settings > Connected Apps > More Integrations (including HubSpot and Float), and BGL, DEXT, Gusto, and Ignition.

    What was not affected: Integrations on the Settings > Connected Apps page, such as QuickBooks Online and Xero, continued to work normally throughout.

    How to reconnect: In Karbon, go to Settings > Connected Apps > More Integrations and reconnect each relevant integration. For BGL, DEXT, Gusto, and Ignition, reconnect from within that app.

    We apologize for the disruption. If you need assistance, contact support@karbonhq.com.

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