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Historique des avis

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avr. 2026

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mars 2026

MARS22
Scheduled Maintenance
TerminéMaintenance1 heure 46 minutes
  • Terminé
    mars 22, 2026 à 06:46UTC
    Terminé
    mars 22, 2026 à 06:46UTC
    Maintenance has completed successfully.
  • En cours
    mars 22, 2026 à 05:00UTC
    En cours
    mars 22, 2026 à 05:00UTC
    La maintenance est en cours
  • Planifiée
    mars 22, 2026 à 05:00UTC
    Planifiée
    mars 22, 2026 à 05:00UTC

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Some Customers Experiencing Triage Slowness and Connectivity Issues
RésoluPerformances dégradées7 heures 51 minutes
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Surveillé
    UTC
    Surveillé

    The issue has been resolved and we are continuing to monitor.

  • En cours d'investigation
    UTC
    En cours d'investigation

    We are reopening this issue and actively investigating the continued disruption.

    We apologize for the inconvenience and will provide updates as soon as more information is available.

  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • En cours d'investigation
    UTC
    En cours d'investigation

    We are currently investigating reports of performance issues e.g. Triage and timeline loading, failed to send email, mostly affecting customers in Canada region.

    Our team is actively investigating the root cause. We will provide an update as soon as more information is available.

Karbon Interface Not Showing Correctly for Some Customers
RésoluPerformances dégradées3 heures 6 minutes
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • En cours d'investigation
    UTC
    En cours d'investigation

    We are currently investigating an issue impacting the Karbon user interface not rendering correctly for some customers. Affected users may notice missing buttons or other interface elements not displaying as expected.

    To resolve, we advise users to clear their cache and cookies. Our team is actively looking into the cause and we will provide an update as soon as more information is available.

Karbon for Clients – Account Registration Error
RésoluPanne partielle12 heures 9 minutes
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Identifié
    UTC
    Identifié

    We have remediated impacted tenants, however a full fix is still in progress and any new updates to Firm Settings or Name in Karbon may continue to be affected in the meantime. We will provide a further update shortly.

  • En cours d'investigation
    UTC
    En cours d'investigation

    We are currently investigating an issue where contacts are unable to create a Karbon for Clients account. Affected users receive the error: "The specified organization is not accepting registrations."

    Our team is actively looking into the cause. We will provide an update as soon as more information is available.

Triage loading issues for some customers
RésoluPanne majeure43 minutes
  • Résolu
    UTC
    Résolu

    The issue affecting Triage and Timeline loading has been resolved. All services are now functioning normally. We apologize for the inconvenience and appreciate your patience.

  • Surveillé
    UTC
    Surveillé

    . Our engineers have identified and resolved the underlying cause of this issue. Services are operating as expected, and most users should now be able to access Triage and Timelines without issue. We are continuing to monitor before marking this incident as fully resolved.

  • En cours d'investigation
    UTC
    En cours d'investigation

    We are currently investigating an issue where some users may experience Triage pages failing to load or loading indefinitely. Timelines may also be affected. Our engineering team is actively working to identify the root cause and restore full functionality. We will provide an update within the next 30 minutes.

févr. 2026

Karbon for Clients: Email Authentication Code Delivery Issue
RésoluPanne partielle1 heure 50 minutes
  • Résolu
    UTC
    Résolu

    We’ve implemented a solution for the authentication code delivery issue by updating the sender address. Authentication codes will now come from KarbonHQ <no-reply@kinde.com>.

    Please let the clients check their spam/junk folders and allow this sender if needed.

    We’ll return to our usual sender address — KarbonHQ <concierge@karbonhq.com> once everything is fully restored.

  • Mettre à jour
    UTC
    Mettre à jour

    This appears to be impacting Microsoft email domains (e.g., hotmail.com, outlook.com, msn.com). Our team is continuing to investigate the issue to identify the root cause and restore normal delivery as quickly as possible.

  • En cours d'investigation
    UTC
    En cours d'investigation

    We are currently investigating an issue where some clients are not receiving authentication codes via email. Our team is actively working to identify the root cause and restore normal delivery as quickly as possible.

Some users are experiencing issues with Triage
RésoluPanne partielle40 minutes
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Mettre à jour
    UTC
    Mettre à jour
    We are currently investigating this incident.
  • En cours d'investigation
    UTC
    En cours d'investigation

    We are currently investigating an issue where some customers are unable to attach messages to timelines, tag or assign items, post comments, or send and receive emails within Triage.

Some customers may be unable to access the Karbon Application
RésoluPanne majeure1 heure 48 minutes
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Mettre à jour
    UTC
    Mettre à jour

    The disruption was caused by an outage affecting one of our upstream providers, Microsoft Azure. You can find more details on Azure’s status page.


    All Karbon systems are now fully operational. Our team will continue to monitor performance closely until Azure confirms their recovery is complete.

  • Surveillé
    UTC
    Surveillé

    We're starting to see services recover and are continuing to monitor.

  • En cours d'investigation
    UTC
    En cours d'investigation

    We are currently investigating an incident where some customers are unable to access the Karbon Application

Some customers are unable to attach messages to Timelines, post comments, or receive inbound emails in Triage
RésoluPanne partielle32 minutes
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • En cours d'investigation
    UTC
    En cours d'investigation
    We are currently investigating this incident.
FÉVR1
Scheduled Maintenance January 31, 2026 (US)
TerminéMaintenance35 minutes
  • Terminé
    février 01, 2026 à 06:35UTC
    Terminé
    février 01, 2026 à 06:35UTC
    Maintenance has completed successfully.
  • En cours
    février 01, 2026 à 06:00UTC
    En cours
    février 01, 2026 à 06:00UTC
    La maintenance est en cours
  • Planifiée
    février 01, 2026 à 06:00UTC
    Planifiée
    février 01, 2026 à 06:00UTC

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

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