Carbone - Historique des incidents

Tous les systèmes sont opérationnels

Karbon API - Opérationnel

Integrations - Opérationnel

Karbon Mobile App - Opérationnel

Client Portal - Opérationnel

Karbon Website - Opérationnel

Karbon Academy - Opérationnel

the Loft Community - Opérationnel

Karbon Help - Opérationnel

Security - Opérationnel

Aider - Opérationnel

Historique des incidents

nov. 2025

Scheduled Maintenance November 29, 2025 (US)
  • Terminé
    novembre 30, 2025 à 07:42UTC
    Terminé
    novembre 30, 2025 à 07:42UTC
    Maintenance has completed successfully.
  • En cours
    novembre 30, 2025 à 06:00UTC
    En cours
    novembre 30, 2025 à 06:00UTC
    La maintenance est en cours
  • Pas encore commencé
    novembre 30, 2025 à 06:00UTC
    Pas encore commencé
    novembre 30, 2025 à 06:00UTC

    We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Users may be experiencing issues with Triage syncing in emails
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Surveillé
    UTC
    Surveillé

    A fix has been implemented and we're starting to see recovery of all services and queued messages. Our team are monitoring.

  • Détecté
    UTC
    Détecté
    We are currently investigating this incident.
Triage not responding
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Surveillé
    UTC
    Surveillé
    We implemented a fix and are currently monitoring the result.
  • Identifié
    UTC
    Identifié
    We are continuing to work on a fix for this incident.
Snowflake outage in Australia East
  • Résolu
    UTC
    Résolu

    The incident impact Snowflake has been resolved. All reader accounts and Power BI reports are functioning as expected. If you see any impacts, please reach out to us at: https://karbonhq.com/contact-us/.

  • Surveillé
    UTC
    Surveillé

    There's a Snowflake incident ongoing in Australia East, impacting reader accounts and Power BI embedded reports. The customer impact is resolved, but we are still monitoring the situation.

Intermittent Website Accessibility issues are currently being experienced due to an issue with an upstream provider (Cloudflare).
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Surveillé
    UTC
    Surveillé

    App monitoring is currently reporting full service availability for Karbon. No issues or outages have been detected in the last hour. Cloudflare have yet to officially resolve the incident on their end.

  • Détecté
    UTC
    Détecté

    Our engineers are investigating further.

oct. 2025

Karbon for Clients accessibility issue
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Mettre à jour
    UTC
    Mettre à jour

    The disruption was caused by an outage affecting one of our upstream providers, Microsoft Azure. You can find more details on Azure’s status page.


    All Karbon systems are now fully operational. Our team will continue to monitor performance closely until Azure confirms their recovery is complete.

  • Surveillé
    UTC
    Surveillé

    Our Karbon for Clients website is currently having issues loading. We are actively working to resolve the issue as quickly as possible. All other Karbon systems should remain operational

    Thank you for your patience and understanding. We’ll provide updates as soon as we have more information.

Website Accessibility issues are currently being experienced for a majority of customers.
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Mettre à jour
    UTC
    Mettre à jour

    This may be resolved, and we are currently monitoring. This was related to an upstream issue from Amazon Web Services.

  • Surveillé
    UTC
    Surveillé
    We implemented a fix and are currently monitoring the result.
  • Détecté
    UTC
    Détecté
    We are currently investigating this incident.
Scheduled Maintenance October 12, 2025 (UK)
  • Terminé
    octobre 12, 2025 à 06:23UTC
    Terminé
    octobre 12, 2025 à 06:23UTC
    Maintenance has completed successfully.
  • En cours
    octobre 12, 2025 à 06:00UTC
    En cours
    octobre 12, 2025 à 06:00UTC
    La maintenance est en cours
  • Pas encore commencé
    octobre 12, 2025 à 06:00UTC
    Pas encore commencé
    octobre 12, 2025 à 06:00UTC

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers in the UK region. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Customers in the UK region may be experiencing delays with emails syncing into Triage
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Détecté
    UTC
    Détecté
    We are currently investigating this incident.
Karbon Practice Intelligence (KPI) workbooks may not load
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Surveillé
    UTC
    Surveillé

    This has been fixed, and we are currently monitoring.

  • Identifié
    UTC
    Identifié

    The disruption is due to an upstream issue with a cloud service provider. We are actively working with them to resolve this.

  • Détecté
    UTC
    Détecté

    We are currently investigating an issue impacting Karbon Practice Intelligence (KPI) workbooks from loading for some of our customers. Our team is working to determine the cause and will provide updates as soon as possible.

    Thank you for your patience. More information will be shared shortly.

sept. 2025

Help Center Downtime
  • Terminé
    septembre 30, 2025 à 23:48UTC
    Terminé
    septembre 30, 2025 à 23:48UTC
    Maintenance has completed successfully.
  • En cours
    septembre 30, 2025 à 23:21UTC
    En cours
    septembre 30, 2025 à 23:21UTC
    Maintenance is now in progress.
  • Pas encore commencé
    septembre 30, 2025 à 23:00UTC
    Pas encore commencé
    septembre 30, 2025 à 23:00UTC

    As part of our ongoing improvements, we will be conducting maintenance that requires temporary downtime of our Help Center.

    During this time, the Help Center will be unavailable for 20-30 minutes. 


    We recommend planning ahead if you anticipate needing documentation during this period. Our team will be working to complete the maintenance as quickly as possible. If you need anything in the meantime feel free to reach out to Support as usual — we’re here to help. 

Help Center Downtime
  • Terminé
    septembre 29, 2025 à 01:06UTC
    Terminé
    septembre 29, 2025 à 01:06UTC

    The scheduled maintenance has been completed successfully. All systems are now back online and fully operational. Thank you for your patience during this process.

  • Mettre à jour
    septembre 29, 2025 à 00:02UTC
    Mettre à jour
    septembre 29, 2025 à 00:02UTC

    The maintenance window has been extended. Our team is working diligently to complete the upgrade, and we will provide another update as soon as the process is finished.

  • En cours
    septembre 28, 2025 à 22:00UTC
    En cours
    septembre 28, 2025 à 22:00UTC
    La maintenance est en cours
  • Pas encore commencé
    septembre 28, 2025 à 22:00UTC
    Pas encore commencé
    septembre 28, 2025 à 22:00UTC

    Karbon’s Help Center is temporarily unavailable during this scheduled maintenance window.

    What’s Happening:
    We are performing a system upgrade as part of our ongoing effort to enhance the performance and reliability of our support platform.

    What to Expect:

    • The Help Center will be inaccessible during the downtime.

    • All other Karbon services will remain fully operational.

    Why This Matters:
    These upgrades will allow us to deliver a faster, more reliable support experience moving forward.

    We appreciate your understanding. Updates will be posted here throughout the maintenance window.

Scheduled Maintenance September 28, 2025
  • Terminé
    septembre 28, 2025 à 08:00UTC
    Terminé
    septembre 28, 2025 à 08:00UTC
    Maintenance has completed successfully.
  • En cours
    septembre 28, 2025 à 07:00UTC
    En cours
    septembre 28, 2025 à 07:00UTC
    La maintenance est en cours
  • Pas encore commencé
    septembre 28, 2025 à 07:00UTC
    Pas encore commencé
    septembre 28, 2025 à 07:00UTC

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Karbon Academy Login Error
  • Résolu
    UTC
    Résolu

    The issue causing errors when logging in to Karbon Academy (https://karbon.northpass.com/app) has now been fixed. Users should be able to log in successfully.

    Thank you for your patience while we worked with our partner to resolve this.

  • Identifié
    UTC
    Identifié

    The issue has been identified and a fix is being implemented by our partner.

  • Mettre à jour
    UTC
    Mettre à jour

    Our partner continues to investigate the issue.

  • Détecté
    UTC
    Détecté

    Our users are experiencing errors when logging in to Karbon Academy (https://karbon.northpass.com/app). We are actively working with our partner to resolve the issue as quickly as possible. All other Karbon systems should remain operational.

    Thank you for your patience and understanding. We’ll provide updates as soon as we have more information.

Triage Issues in North American Region
  • Résolu
    UTC
    Résolu

    We’ve resolved an issue where users were not able to send emails, add notes, add to timeline, or save comments. All affected services are now fully operational.

  • Détecté
    UTC
    Détecté

    We’re investigating an issue where users are not able to send emails, add notes, add to timeline, or save comments. These actions may fail to submit, appear to spin indefinitely, or return an error. Our team is actively investigating and working to resolve the matter with the highest priority. We will provide updates as soon as more information is available. Thank you for your patience and understanding.

sept. 2025 à nov. 2025

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