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Historique des avis

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janv. 2026

Deliverability Issues with Microsoft Email Services
RésoluPanne majeure6 heures 19 minutes
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Surveillé
    UTC
    Surveillé

    Karbon Triage sync is working across all providers and will continue to monitor this.

    This status will be changed to Resolved once we have notification from Microsoft that the issue has been fixed from their side.

  • Mettre à jour
    UTC
    Mettre à jour

    An automated process is now in place to ensure continued processing of Gmail messages, significantly reducing the impact for customers not using Microsoft email providers.

    We’re currently waiting on Microsoft to resolve the issue on their side. In parallel, we’re confirming the best approach to safely restore M365 triage inbox sync once service is recovered.

  • Identifié
    UTC
    Identifié

    Due to an ongoing Microsoft outage, some Karbon customers will experience delays in receiving emails.
    For more information, you can visit https://status.cloud.microsoft/

    When the issue is resolved, we'll update our status and confirm when emails are processing as expected.

Standard permission users unable to add tasks in Client Request section
RésoluPanne partielle75 heures 51 minutes
  • Mettre à jour
    UTC
    Mettre à jour
    This incident has been resolved.
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Identifié
    UTC
    Identifié

    We are downgrading the severity of this incident. We have identified a fix that will be in place early next week. We have a temporary workaround for users with Standard permissions: by granting all Work-Specific access, they will be able to add tasks in the Client Request section.

    We'll notify everyone who reached out when the fix is in place.

  • En cours d'investigation
    UTC
    En cours d'investigation

    Investigating - Standard Users unable to add a task on Client Requests. We are currently investigating an issue where users with Standard permissions are unable to add tasks within the Client Request section. When attempting to add a task, users may see a blue loading indicator, but the task fails to save and disappears after the page is refreshed.

    Our team is actively working to identify the root cause and will provide further updates as soon as more information becomes available.

déc. 2025

Some users may be experiencing issues with Triage syncing in emails
RésoluPanne partielle1 heure 40 minutes
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Mettre à jour
    UTC
    Mettre à jour

    We are continuing to work on a fix for this incident. Some email messages are now being processed, but delays may still occur as we complete remediation.

  • En cours d'investigation
    UTC
    En cours d'investigation
    We are currently investigating this incident.
DÉC14
Scheduled Maintenance December 13, 2025 (US)
TerminéMaintenance1 heure 53 minutes
  • Terminé
    décembre 14, 2025 à 07:53UTC
    Terminé
    décembre 14, 2025 à 07:53UTC
    Maintenance has completed successfully.
  • En cours
    décembre 14, 2025 à 06:00UTC
    En cours
    décembre 14, 2025 à 06:00UTC
    La maintenance est en cours
  • Planifiée
    décembre 14, 2025 à 06:00UTC
    Planifiée
    décembre 14, 2025 à 06:00UTC

    We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

DÉC7
Scheduled Maintenance December 6, 2025 (US)
TerminéMaintenance2 heures 36 minutes
  • Terminé
    décembre 07, 2025 à 08:36UTC
    Terminé
    décembre 07, 2025 à 08:36UTC
    Maintenance has completed successfully.
  • Mettre à jour
    décembre 07, 2025 à 07:35UTC
    Mettre à jour
    décembre 07, 2025 à 07:35UTC

    Our maintenance window is running longer than planned. We expect to complete the work within the next 60 minutes. Thank you for your patience.

  • En cours
    décembre 07, 2025 à 06:00UTC
    En cours
    décembre 07, 2025 à 06:00UTC
    La maintenance est en cours
  • Planifiée
    décembre 07, 2025 à 06:00UTC
    Planifiée
    décembre 07, 2025 à 06:00UTC

    We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

nov. 2025

NOV30
Scheduled Maintenance November 29, 2025 (US)
TerminéMaintenance1 heure 42 minutes
  • Terminé
    novembre 30, 2025 à 07:42UTC
    Terminé
    novembre 30, 2025 à 07:42UTC
    Maintenance has completed successfully.
  • En cours
    novembre 30, 2025 à 06:00UTC
    En cours
    novembre 30, 2025 à 06:00UTC
    La maintenance est en cours
  • Planifiée
    novembre 30, 2025 à 06:00UTC
    Planifiée
    novembre 30, 2025 à 06:00UTC

    We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Users may be experiencing issues with Triage syncing in emails
RésoluPanne majeure33 minutes
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Surveillé
    UTC
    Surveillé

    A fix has been implemented and we're starting to see recovery of all services and queued messages. Our team are monitoring.

  • En cours d'investigation
    UTC
    En cours d'investigation
    We are currently investigating this incident.
Triage not responding
RésoluPanne majeure50 minutes
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Surveillé
    UTC
    Surveillé
    We implemented a fix and are currently monitoring the result.
  • Identifié
    UTC
    Identifié
    We are continuing to work on a fix for this incident.
Snowflake outage in Australia East
RésoluPanne partielle3 heures 7 minutes
  • Résolu
    UTC
    Résolu

    The incident impact Snowflake has been resolved. All reader accounts and Power BI reports are functioning as expected. If you see any impacts, please reach out to us at: https://karbonhq.com/contact-us/.

  • Surveillé
    UTC
    Surveillé

    There's a Snowflake incident ongoing in Australia East, impacting reader accounts and Power BI embedded reports. The customer impact is resolved, but we are still monitoring the situation.

Intermittent Website Accessibility issues are currently being experienced due to an issue with an upstream provider (Cloudflare).
RésoluPanne majeure3 heures 2 minutes
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Surveillé
    UTC
    Surveillé

    App monitoring is currently reporting full service availability for Karbon. No issues or outages have been detected in the last hour. Cloudflare have yet to officially resolve the incident on their end.

  • En cours d'investigation
    UTC
    En cours d'investigation

    Our engineers are investigating further.

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