Carbone - Historique des incidents

Tous les systèmes sont opérationnels

Karbon API - Opérationnel

Integrations - Opérationnel

Karbon Mobile App - Opérationnel

Client Portal - Opérationnel

Karbon Website - Opérationnel

Karbon Academy - Opérationnel

the Loft Community - Opérationnel

Karbon Help - Opérationnel

Security - Opérationnel

Aider - Opérationnel

Historique des incidents

août 2025

Delays in email transfers and other background processes for some customers
  • Résolu
    UTC
    Résolu

    We have fully resolved the issue that caused delays in email delivery and other updates within the application. System performance has returned to normal, and all queued messages have been processed successfully.

    The disruption was triggered by an availability issue within part of our underlying infrastructure, which temporarily impacted one of the service nodes. Once the degraded component was identified, we rerouted traffic and restored normal operation.

    We are working with our infrastructure provider to ensure resiliency measures prevent similar disruptions going forward.

    Thank you for your patience while we worked to restore services.

  • Surveillé
    UTC
    Surveillé

    We implemented a fix, and the processes are recovering. Emails are now being processed and are coming through. We'll monitor the progress before declaring this issue resolved. We'll have another update within 30 minutes.

  • Identifié
    UTC
    Identifié

    We have identified the cause of this issue and are currently working on a fix. We'll provide an update within the next 30 minutes.

  • Détecté
    UTC
    Détecté

    We are currently investigating an issue where emails and other updates are delayed in the app for a subset of customers. No data loss is expected. We will provide additional updates shortly as we have them.

Triage not loading for some customers in Canada
  • Résolu
    UTC
    Résolu

    The Triage loading issue affecting some Canadian customers has been fixed and service is fully restored.

  • Détecté
    UTC
    Détecté

    We are investigating an issue causing the Triage view to fail to load for some customers in Canada. Other regions and product areas appear unaffected. We’ll share another update as soon as we know more.

Scheduled Maintenance August 10, 2025
  • Terminé
    août 10, 2025 à 07:28UTC
    Terminé
    août 10, 2025 à 07:28UTC
    Maintenance has completed successfully.
  • En cours
    août 10, 2025 à 07:00UTC
    En cours
    août 10, 2025 à 07:00UTC
    La maintenance est en cours
  • Pas encore commencé
    août 10, 2025 à 07:00UTC
    Pas encore commencé
    août 10, 2025 à 07:00UTC

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Email Issues in North American Region
  • Résolu
    UTC
    Résolu

    We have successfully resolved the issues with email, notes and comments.

  • Détecté
    UTC
    Détecté

    We are aware that some users in North America are currently experiencing issues with email, notes and comments. Our team is actively investigating and working to resolve the matter with the highest priority. We will provide updates as soon as more information is available. Thank you for your patience and understanding.

Website accessibility issues for some Canadian Customers
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Surveillé
    UTC
    Surveillé
    We implemented a fix and are currently monitoring the result.
  • Détecté
    UTC
    Détecté
    We are currently investigating this incident.

juil. 2025

Scheduled Maintenance July 27, 2025
  • Terminé
    juillet 27, 2025 à 07:53UTC
    Terminé
    juillet 27, 2025 à 07:53UTC
    Maintenance has completed successfully.
  • En cours
    juillet 27, 2025 à 07:00UTC
    En cours
    juillet 27, 2025 à 07:00UTC
    La maintenance est en cours
  • Pas encore commencé
    juillet 27, 2025 à 07:00UTC
    Pas encore commencé
    juillet 27, 2025 à 07:00UTC

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Karbon Academy Planned Maintenance July 26, 2025
  • Terminé
    juillet 27, 2025 à 09:00UTC
    Terminé
    juillet 27, 2025 à 09:00UTC
    La maintenance s'est terminée avec succès
  • En cours
    juillet 27, 2025 à 05:00UTC
    En cours
    juillet 27, 2025 à 05:00UTC
    La maintenance est en cours
  • Pas encore commencé
    juillet 27, 2025 à 05:00UTC
    Pas encore commencé
    juillet 27, 2025 à 05:00UTC

    Karbon Academy will be temporarily unavailable due to scheduled maintenance by our third-party platform provider. All other areas of the Karbon application will remain fully accessible and operational. We recommend planning your learning activities around this scheduled downtime.

Unexpected service outage - Karbon for Clients - Canadian Customers
  • Résolu
    UTC
    Résolu

    This issue has now been resolved.

    Thank you for your patience, and we apologise for any inconvenience this has caused.

  • Surveillé
    UTC
    Surveillé

    Thank you for your patience.

    We have now implemented a fix and are currently monitoring the result.

  • Détecté
    UTC
    Détecté

    We are currently experiencing an unexpected service outage relating to Karbon for Clients that impacts some of our customers in Canada.

    Our team is actively looking to resolve this issue. Please accept our apologies for the inconvenience this is causing, and we appreciate your patience during this time.

    You will be notified when the issue is resolved.

    In the meantime, reach out to our Support team at support@karbonhq.com if you have any further questions.

    Thank you

Scheduled Maintenance July 6, 2025
  • Terminé
    juillet 06, 2025 à 09:18UTC
    Terminé
    juillet 06, 2025 à 09:18UTC
    Maintenance has completed successfully.
  • En cours
    juillet 06, 2025 à 07:00UTC
    En cours
    juillet 06, 2025 à 07:00UTC
    La maintenance est en cours
  • Pas encore commencé
    juillet 06, 2025 à 07:00UTC
    Pas encore commencé
    juillet 06, 2025 à 07:00UTC

    We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption

juin 2025

Issues loading documents in the E-signature feature
  • Résolu
    UTC
    Résolu

    Our upstream provider has confirmed that the issue is resolved, and we can confirm that documents are loading correctly in E-signature tasks.

    We apologize for the disruption that this caused. If you continue to experience any issues, please reach out to support@karbonhq.com

  • Identifié
    UTC
    Identifié

    We are currently investigating an incident impacting documents from loading in the E-signature feature. The disruption is due to an upstream issue with a third-party provider. We will share further updates as soon as more information becomes available.

Microsoft service disruption impacting email deliverability
  • Résolu
    UTC
    Résolu

    After monitoring, Microsoft have confirmed that all services are up and running as expected. The impact began at 9:45 pm UTC and ended at 11:30 pm UTC on Monday, June 16, 2025.

    If you are still experiencing any issues with your email deliverability, please contact support@karbonhq.com.

  • Surveillé
    UTC
    Surveillé

    Some Karbon customers using Outlook may be experiencing issues with email syncing. The problem originates from an issue within Microsoft's 365 services. Microsoft has acknowledged the issue and has implemented a fix. The impact started from 9:45pm UTC on Monday June 16th. Email processing should be improving now, and we'll continue to monitor the issue until we have a confirmed resolution.

Website Accessibility Issues in Some Regions
  • Résolu
    UTC
    Résolu

    Our upstream provider has confirmed that the issue is resolved, and we can confirm that access to all of our pages has been restored for the impacted regions.

    We apologize for the disruption that this caused. If you continue to experience any issues, please reach out to support@karbonhq.com

  • Surveillé
    UTC
    Surveillé

    Access to the affected sites has been restored. We're going to monitor this and provide an update in the next hour before considering this issue resolved.

  • Identifié
    UTC
    Identifié

    We are continuing to monitor an accessibility issue affecting our websites in certain regions. The issue remains ongoing and appears to be related to an upstream problem with a third-party provider that supports our web infrastructure.

    At this time, we are still awaiting further updates or resolution from the provider. We remain in contact with them and will share more information as soon as it becomes available.

    Affected Sites:

    🔒 Please note: This issue does not affect the Karbon application. Access to your Karbon account and core functionality remains fully operational.

  • Détecté
    UTC
    Détecté

    We are currently investigating an accessibility issue affecting our websites in certain regions. Users may be unable to load our websites or may experience degraded performance.

    Affected Sites:

    ·       karbonhq.com

    ·       developers.karbonhq.com

    ·       community.karbonhq.com

    The disruption appears to be related to an upstream issue with a third-party provider that supports our web infrastructure. We will share further updates as soon as more information becomes available.

    🔒 Please note: This issue does not affect the Karbon application. Access to your Karbon account and core functionality remains fully operational.

Scheduled Maintenance June 8, 2025
  • Terminé
    juin 08, 2025 à 07:44UTC
    Terminé
    juin 08, 2025 à 07:44UTC
    Maintenance has completed successfully.
  • En cours
    juin 08, 2025 à 07:00UTC
    En cours
    juin 08, 2025 à 07:00UTC
    La maintenance est en cours
  • Pas encore commencé
    juin 08, 2025 à 07:00UTC
    Pas encore commencé
    juin 08, 2025 à 07:00UTC

    We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption

juin 2025 à août 2025

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