Karbon - Notice history

All systems operational

Karbon API - Operational

Integrations - Operational

Karbon Mobile App - Operational

Client Portal - Operational

Karbon Website - Operational

Karbon Academy - Operational

the Loft Community - Operational

Operational

Phone Support - Operational

Chat Support - Operational

Email Support - Operational

Security - Operational

Notice history

View current status

Jul 2026

JUL26
Scheduled Maintenance (AU)
CompletedMaintenance1 hour
  • Completed
    July 26, 2026 at 7:00 AMUTC
    Completed
    July 26, 2026 at 7:00 AMUTC
    Maintenance has completed successfully.
  • In progress
    July 26, 2026 at 6:00 AMUTC
    In progress
    July 26, 2026 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 22, 2026 at 12:13 AMUTC
    Planned
    July 22, 2026 at 12:13 AMUTC

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for AU customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

JUL25
Scheduled Maintenance
CompletedMaintenance38 hours 49 minutes
  • Completed
    July 26, 2026 at 9:49 PMUTC
    Completed
    July 26, 2026 at 9:49 PMUTC
    Maintenance has completed successfully.
  • In progress
    July 25, 2026 at 7:00 AMUTC
    In progress
    July 25, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 24, 2026 at 2:46 AMUTC
    Planned
    July 24, 2026 at 2:46 AMUTC

    We are performing scheduled system maintenance that will temporarily affect our search feature. During this time, lookups and search results may be unavailable or slow. All other platform features remain fully functional, but we recommend saving any active work to ensure a smooth experience.

Service disruption affecting the Karbon application
ResolvedMajor outage6 hours 20 minutes
  • Resolved
    UTC
    Resolved

    Access to Karbon has fully returned to normal following the earlier Microsoft Azure outage. Email delivery, including notifications from Karbon, is also back to normal, with any delayed messages now processed. Thank you for your patience!

  • Monitoring
    UTC
    Monitoring

    Microsoft has reported recovery of the Azure services affecting Karbon, and access to Karbon has returned to normal.

    Please note: as a result of the earlier Azure outage, email delivery (including notifications from Karbon) may be delayed while messages continue to process. This should resolve shortly, and no action is needed on your part.

  • Identified
    UTC
    Identified

    Karbon is currently affected by an ongoing Microsoft Azure outage. Some customers are unable to access Karbon as a result. This is outside our infrastructure but we're actively monitoring the situation and Microsoft's status page https://azure.status.microsoft/en-us/status for updates. We'll restore full access as soon as Azure resolves the underlying issue, and will post updates here as we know more.

  • Update
    UTC
    Update

    Some customers are currently unable to access Karbon. Our team is investigating and working to restore full access as quickly as possible. We'll share updates here as we learn more.

  • Investigating
    UTC
    Investigating

    Some Karbon customers might experience a degraded experience in parts of the Karbon application. We are currently investigating this incident.

JUL18
Scheduled Maintenance
CompletedMaintenance2 hours 19 minutes
  • Completed
    July 18, 2026 at 12:19 PMUTC
    Completed
    July 18, 2026 at 12:19 PMUTC
    Maintenance has completed successfully.
  • In progress
    July 18, 2026 at 10:00 AMUTC
    In progress
    July 18, 2026 at 10:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 16, 2026 at 9:20 PMUTC
    Planned
    July 16, 2026 at 9:20 PMUTC

    We are performing scheduled system maintenance that will temporarily affect our search feature. During this time, lookups and search results may be unavailable or slow. All other platform features remain fully functional, but we recommend saving any active work to ensure a smooth experience.

Karbon is not accessible for some customers
ResolvedDegraded performance30 minutes
  • Resolved
    UTC
    Resolved

    We have resolved the recent connectivity and performance issues. Our team identified the root cause and performed the necessary system maintenance to restore stability. All services are now fully operational, and we are continuing to monitor system performance closely.

    We will be implementing mitigation steps to prevent this from happening again. We apologize for the disruption this caused.

  • Update
    UTC
    Update

    Performance has now returned to normal. We are still investigating the cause of the issue and will provide an update shortly.

  • Update
    UTC
    Update

    Access should now be restored, however, we're still investigating performance issues. We'll share an update as soon as we have additional information.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue causing the login page to fail to load for some customers, with some users seeing a 503 or Cloudflare error. This is impacting multiple customers. Our team is actively working to identify the root cause and will post another update as soon as we have more information.

Jun 2026

JUN28
Scheduled Maintenance
CompletedMaintenance4 hours 11 minutes
  • Completed
    June 28, 2026 at 4:11 AMUTC
    Completed
    June 28, 2026 at 4:11 AMUTC
    Maintenance has completed successfully.
  • Update
    June 28, 2026 at 3:10 AMUTC
    Update
    June 28, 2026 at 3:10 AMUTC

    Maintenance activities are taking longer than expected to complete. Estimated completion time is another 90mins.

  • In progress
    June 28, 2026 at 12:00 AMUTC
    In progress
    June 28, 2026 at 12:00 AMUTC
    Maintenance is now in progress
  • Planned
    June 25, 2026 at 5:12 AMUTC
    Planned
    June 25, 2026 at 5:12 AMUTC

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Aider is currently inaccessible
ResolvedMajor outage8 minutes
  • Update
    UTC
    Update
    This incident has been resolved.
  • Resolved
    UTC
    Resolved

    We have confirmed that the fix has been implemented and service has been fully restored. The incident is now resolved.

  • Investigating
    UTC
    Investigating

    Aider is currently inaccessible. Aider users will not be able to login and access Aider. We are currently investigating this incident.

WIP values in Analytics dashboard displaying as incorrect
ResolvedPartial outage10 hours 2 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We have identified the root cause of the issue and implemented a fix, which is currently being prepared for deployment. Additional remediation work is also underway for related components.

    Our engineering team is actively working on resolving the remaining impact and will continue to provide updates as progress is made.

    Thank you for your patience while we work to fully restore service.

  • Investigating
    UTC
    Investigating

    Some customers have reported WIP values in the Analytics dashboard as being incorrect. We are currently investigating this.

Karbon Login Issues- Blank Screen
ResolvedPartial outage7 hours 42 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. The login issue causing blank screens for some customers has been fully remediated. All users should now be able to log in to Karbon normally. We apologize for any disruption this caused to your workflow. If you continue to experience any issues, please reach out to our Support team.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring.

  • Investigating
    UTC
    Investigating

    We are currently investigating reports of login failures affecting some customers. Users attempting to access Karbon are encountering a blank screen during the login process. While we're working on the fix, if you are impacted, please try logging in directly to https://app2.karbonhq.com/.

Unable to Log In to Karbon – ADSTS50011 Redirect URI Mismatch Error
ResolvedMajor outage1 hour 56 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result. Please try clearing your cache and cookies and trying an incognito/private browser if you are still experiencing issues.

  • Identified
    UTC
    Identified

    We have identified an issue affecting some users attempting to log in to Karbon. Users may encounter an authentication error during the sign-in process, preventing access to the platform.

    Our engineering team is actively investigating the issue and working to determine the root cause.

    Workaround:
    While we investigate, users may be able to access Karbon by clearing their browser cache and cookies, then attempting to sign in again. Alternatively, try logging in using an incognito/private browsing window.

    We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

May 2026

Karbon Integrations disconnected
Resolved
  • Resolved
    UTC
    Resolved

    On May 25, a deployment change to our identity service caused existing OAuth sessions for several integrations to be de-authenticated. The affected connections could not be restored automatically, and users will need to reconnect each affected integration manually.

    What was affected: Integrations under Settings > Connected Apps > More Integrations (including HubSpot and Float), and BGL, DEXT, Gusto, and Ignition.

    What was not affected: Integrations on the Settings > Connected Apps page, such as QuickBooks Online and Xero, continued to work normally throughout.

    How to reconnect: In Karbon, go to Settings > Connected Apps > More Integrations and reconnect each relevant integration. For BGL, DEXT, Gusto, and Ignition, reconnect from within that app.

    We apologize for the disruption. If you need assistance, contact support@karbonhq.com.

Previous

May 2026 to Jul 2026

Next