Karbon - Notice history

All systems operational

Karbon API - Operational

Integrations - Operational

Karbon Mobile App - Operational

Client Portal - Operational

Karbon Website - Operational

Karbon Academy - Operational

Karbon Community - Operational

Karbon Help - Operational

Notice history

Mar 2026

No notices reported this month

Feb 2026

Karbon for Clients: Email Authentication Code Delivery Issue
  • Resolved
    Resolved

    We’ve implemented a solution for the authentication code delivery issue by updating the sender address. Authentication codes will now come from KarbonHQ <no-reply@kinde.com>.

    Please let the clients check their spam/junk folders and allow this sender if needed.

    We’ll return to our usual sender address — KarbonHQ <concierge@karbonhq.com> once everything is fully restored.

  • Update
    Update

    This appears to be impacting Microsoft email domains (e.g., hotmail.com, outlook.com, msn.com). Our team is continuing to investigate the issue to identify the root cause and restore normal delivery as quickly as possible.

  • Investigating
    Investigating

    We are currently investigating an issue where some clients are not receiving authentication codes via email. Our team is actively working to identify the root cause and restore normal delivery as quickly as possible.

Some customers may be unable to access the Karbon Application
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    The disruption was caused by an outage affecting one of our upstream providers, Microsoft Azure. You can find more details on Azure’s status page.


    All Karbon systems are now fully operational. Our team will continue to monitor performance closely until Azure confirms their recovery is complete.

  • Monitoring
    Monitoring

    We're starting to see services recover and are continuing to monitor.

  • Investigating
    Investigating

    We are currently investigating an incident where some customers are unable to access the Karbon Application

Jan 2026

Deliverability Issues with Microsoft Email Services
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Karbon Triage sync is working across all providers and will continue to monitor this.

    This status will be changed to Resolved once we have notification from Microsoft that the issue has been fixed from their side.

  • Update
    Update

    An automated process is now in place to ensure continued processing of Gmail messages, significantly reducing the impact for customers not using Microsoft email providers.

    We’re currently waiting on Microsoft to resolve the issue on their side. In parallel, we’re confirming the best approach to safely restore M365 triage inbox sync once service is recovered.

  • Identified
    Identified

    Due to an ongoing Microsoft outage, some Karbon customers will experience delays in receiving emails.
    For more information, you can visit https://status.cloud.microsoft/

    When the issue is resolved, we'll update our status and confirm when emails are processing as expected.

Jan 2026 to Mar 2026

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