Karbon - Notice history

This incident has been resolved.

We are currently monitoring the recovery of the Triage queue. New incoming messages are processing normally, and we will continue to closely monitor the system until operations are fully restored.

We are continuing to investigate the issue causing email delays in Triage. Our team is actively working to identify the root cause and restore full functionality, and we will provide another update as soon as more information is available.

Emails are now syncing as expected. We will continue to work on remediation to prevent a recurrence of this issue. We apologize for the disruption that was caused here. If you continue to experience any issues with email deliverability, please reach out to support@karbonhq.com.

The issue impacting email deliverability has been identified. Email processing is stabilizing, and we expect email sync times to return to normal in the next ~20 minutes. We'll provide another update when the issue is fully resolved.

After monitoring, we can now confirm that email sync performance has returned to normal. Our apologies for the disruption that this caused. If you are still experiencing issues with emails in Karbon, please reach out directly to our Support team.

A fix has been deployed for the issue affecting inbound and outbound email synchronization within Karbon Triage. Email sync is now resuming, and Triage data is returning to normal. We are continuing to monitor the situation to ensure complete stability.

After monitoring the issue, we've confirmed it's fully resolved and emails are flowing through as expected. We apologize for the disruption this caused. If you continue to experience any issues with email delivery, please reach out to Karbon Support.

We've identified the cause of delays in sending and receiving emails and applied a fix. We're monitoring to confirm full recovery. We'll provide an update shortly to confirm that the issue is fully resolved.

We are continuing to investigate the email delays with Karbon Triage. Our team is actively working to isolate the root cause and implement a fix. We will share another update as soon as we have more information.

This incident has been resolved. 

Users should now be able to access all Karbon services and functionality.

We apologise for any disruption this caused to your workflow. If you continue to experience any issues, please reach out to our Support team.

We have identified the root cause of the issue and our team is actively working on a resolution. We will provide another update as soon as the fix is deployed.

We are continuing to work on a fix for this issue.

Karbon Support channels are now available.

The root cause of the email sync issue has been identified and confirmed. Our team is actively working on a fix and will share another update once it's deployed. Thank you for your patience while this is resolved.

Email syncing to Triage should now be back to normal. We will continue to monitor the situation.

Some customers are experiencing a delay in receiving emails in Triage. We are currently investigating this incident. Thank you for bearing with us as we work through this.

The backlog of messages continues to decrease, and new messages are processing normally. We’re continuing to monitor the situation as the remaining messages are processed.

We have identified the root cause of the issue and implemented a fix, which is currently being prepared for deployment.

Our engineering team is actively working on resolving the remaining impact and will continue to provide updates as progress is made.

Thank you for your patience while we work to fully restore service.

We’re seeing improvements in service performance, with error rates decreasing and response times improving.

Our team is continuing to monitor the situation closely to ensure services remain stable. We’ll provide further updates as needed.

Performance has improved and is currently stable. We will continue to monitor this situation