Karbon - Notice history

Experiencing major outage

Karbon API - Major outage

Integrations - Major outage

Karbon Mobile App - Major outage

Client Portal - Major outage

Karbon Website - Major outage

Karbon Academy - Major outage

Karbon Community - Major outage

Karbon Help - Major outage

Notice history

Nov 2025

Intermittent Website Accessibility issues are currently being experienced due to an issue with an upstream provider (Cloudflare).
  • Investigating
    Investigating

    Our engineers are investigating further.

Scheduled Maintenance November 2, 2025
  • Plannedsafojaskfaokf
    November 03, 2025 at 3:00 AM
    Planned
    November 03, 2025 at 3:00 AM

    We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

  • Completedsafojaskfaokf
    November 02, 2025 at 5:40 AM
    Completed
    November 02, 2025 at 5:40 AM
    Maintenance has completed successfully.
  • In progresssafojaskfaokf
    November 02, 2025 at 3:30 AM
    In progress
    November 02, 2025 at 3:30 AM
    Maintenance is now in progress.

Oct 2025

Karbon for Clients accessibility issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    The disruption was caused by an outage affecting one of our upstream providers, Microsoft Azure. You can find more details on Azure’s status page.


    All Karbon systems are now fully operational. Our team will continue to monitor performance closely until Azure confirms their recovery is complete.

  • Monitoring
    Monitoring

    Our Karbon for Clients website is currently having issues loading. We are actively working to resolve the issue as quickly as possible. All other Karbon systems should remain operational

    Thank you for your patience and understanding. We’ll provide updates as soon as we have more information.

Website Accessibility issues are currently being experienced for a majority of customers.
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    This may be resolved, and we are currently monitoring. This was related to an upstream issue from Amazon Web Services.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Scheduled Maintenance October 12, 2025 (UK)
  • Completedsafojaskfaokf
    October 12, 2025 at 6:23 AM
    Completed
    October 12, 2025 at 6:23 AM
    Maintenance has completed successfully.
  • In progresssafojaskfaokf
    October 12, 2025 at 6:00 AM
    In progress
    October 12, 2025 at 6:00 AM
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    October 12, 2025 at 6:00 AM
    Planned
    October 12, 2025 at 6:00 AM

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers in the UK region. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Customers in the UK region may be experiencing delays with emails syncing into Triage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Karbon Practice Intelligence (KPI) workbooks may not load
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    This has been fixed, and we are currently monitoring.

  • Identified
    Identified

    The disruption is due to an upstream issue with a cloud service provider. We are actively working with them to resolve this.

  • Investigating
    Investigating

    We are currently investigating an issue impacting Karbon Practice Intelligence (KPI) workbooks from loading for some of our customers. Our team is working to determine the cause and will provide updates as soon as possible.

    Thank you for your patience. More information will be shared shortly.

Sep 2025

Help Center Downtime
  • Completedsafojaskfaokf
    September 30, 2025 at 11:48 PM
    Completed
    September 30, 2025 at 11:48 PM
    Maintenance has completed successfully.
  • In progresssafojaskfaokf
    September 30, 2025 at 11:21 PM
    In progress
    September 30, 2025 at 11:21 PM
    Maintenance is now in progress.
  • Plannedsafojaskfaokf
    September 30, 2025 at 11:00 PM
    Planned
    September 30, 2025 at 11:00 PM

    As part of our ongoing improvements, we will be conducting maintenance that requires temporary downtime of our Help Center.

    During this time, the Help Center will be unavailable for 20-30 minutes. 


    We recommend planning ahead if you anticipate needing documentation during this period. Our team will be working to complete the maintenance as quickly as possible. If you need anything in the meantime feel free to reach out to Support as usual — we’re here to help. 

Help Center Downtime
  • Completedsafojaskfaokf
    September 29, 2025 at 1:06 AM
    Completed
    September 29, 2025 at 1:06 AM

    The scheduled maintenance has been completed successfully. All systems are now back online and fully operational. Thank you for your patience during this process.

  • Updatesafojaskfaokf
    September 29, 2025 at 12:02 AM
    Update
    September 29, 2025 at 12:02 AM

    The maintenance window has been extended. Our team is working diligently to complete the upgrade, and we will provide another update as soon as the process is finished.

  • In progresssafojaskfaokf
    September 28, 2025 at 10:00 PM
    In progress
    September 28, 2025 at 10:00 PM
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    September 28, 2025 at 10:00 PM
    Planned
    September 28, 2025 at 10:00 PM

    Karbon’s Help Center is temporarily unavailable during this scheduled maintenance window.

    What’s Happening:
    We are performing a system upgrade as part of our ongoing effort to enhance the performance and reliability of our support platform.

    What to Expect:

    • The Help Center will be inaccessible during the downtime.

    • All other Karbon services will remain fully operational.

    Why This Matters:
    These upgrades will allow us to deliver a faster, more reliable support experience moving forward.

    We appreciate your understanding. Updates will be posted here throughout the maintenance window.

Scheduled Maintenance September 28, 2025
  • Completedsafojaskfaokf
    September 28, 2025 at 8:00 AM
    Completed
    September 28, 2025 at 8:00 AM
    Maintenance has completed successfully.
  • In progresssafojaskfaokf
    September 28, 2025 at 7:00 AM
    In progress
    September 28, 2025 at 7:00 AM
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    September 28, 2025 at 7:00 AM
    Planned
    September 28, 2025 at 7:00 AM

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Karbon Academy Login Error
  • Resolved
    Resolved

    The issue causing errors when logging in to Karbon Academy (https://karbon.northpass.com/app) has now been fixed. Users should be able to log in successfully.

    Thank you for your patience while we worked with our partner to resolve this.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented by our partner.

  • Update
    Update

    Our partner continues to investigate the issue.

  • Investigating
    Investigating

    Our users are experiencing errors when logging in to Karbon Academy (https://karbon.northpass.com/app). We are actively working with our partner to resolve the issue as quickly as possible. All other Karbon systems should remain operational.

    Thank you for your patience and understanding. We’ll provide updates as soon as we have more information.

Triage Issues in North American Region
  • Resolved
    Resolved

    We’ve resolved an issue where users were not able to send emails, add notes, add to timeline, or save comments. All affected services are now fully operational.

  • Investigating
    Investigating

    We’re investigating an issue where users are not able to send emails, add notes, add to timeline, or save comments. These actions may fail to submit, appear to spin indefinitely, or return an error. Our team is actively investigating and working to resolve the matter with the highest priority. We will provide updates as soon as more information is available. Thank you for your patience and understanding.

Sep 2025 to Nov 2025

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