Karbon - Notice history

System Under Maintenance

Karbon API - Under maintenance

Integrations - Under maintenance

Karbon Mobile App - Under maintenance

Client Portal - Under maintenance

Karbon Website - Operational

Karbon Academy - Operational

Karbon Community - Operational

Karbon Help - Operational

Notice history

Dec 2025

Scheduled Maintenance December 6, 2025 (US)
Scheduled for December 07, 2025 at 6:00 AM – 7:30 AM about 2 hours
  • In progress
    December 07, 2025 at 6:00 AM
    In progress
    December 07, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    December 07, 2025 at 6:00 AM
    Planned
    December 07, 2025 at 6:00 AM

    We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Nov 2025

Scheduled Maintenance November 29, 2025 (US)
  • Completed
    November 30, 2025 at 7:42 AM
    Completed
    November 30, 2025 at 7:42 AM
    Maintenance has completed successfully.
  • In progress
    November 30, 2025 at 6:00 AM
    In progress
    November 30, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    November 30, 2025 at 6:00 AM
    Planned
    November 30, 2025 at 6:00 AM

    We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Users may be experiencing issues with Triage syncing in emails
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    A fix has been implemented and we're starting to see recovery of all services and queued messages. Our team are monitoring.

  • Investigating
    Investigating
    We are currently investigating this incident.
Triage not responding
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Snowflake outage in Australia East
  • Resolved
    Resolved

    The incident impact Snowflake has been resolved. All reader accounts and Power BI reports are functioning as expected. If you see any impacts, please reach out to us at: https://karbonhq.com/contact-us/.

  • Monitoring
    Monitoring

    There's a Snowflake incident ongoing in Australia East, impacting reader accounts and Power BI embedded reports. The customer impact is resolved, but we are still monitoring the situation.

Intermittent Website Accessibility issues are currently being experienced due to an issue with an upstream provider (Cloudflare).
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    App monitoring is currently reporting full service availability for Karbon. No issues or outages have been detected in the last hour. Cloudflare have yet to officially resolve the incident on their end.

  • Investigating
    Investigating

    Our engineers are investigating further.

Oct 2025

Karbon for Clients accessibility issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    The disruption was caused by an outage affecting one of our upstream providers, Microsoft Azure. You can find more details on Azure’s status page.


    All Karbon systems are now fully operational. Our team will continue to monitor performance closely until Azure confirms their recovery is complete.

  • Monitoring
    Monitoring

    Our Karbon for Clients website is currently having issues loading. We are actively working to resolve the issue as quickly as possible. All other Karbon systems should remain operational

    Thank you for your patience and understanding. We’ll provide updates as soon as we have more information.

Website Accessibility issues are currently being experienced for a majority of customers.
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    This may be resolved, and we are currently monitoring. This was related to an upstream issue from Amazon Web Services.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Scheduled Maintenance October 12, 2025 (UK)
  • Completed
    October 12, 2025 at 6:23 AM
    Completed
    October 12, 2025 at 6:23 AM
    Maintenance has completed successfully.
  • In progress
    October 12, 2025 at 6:00 AM
    In progress
    October 12, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    October 12, 2025 at 6:00 AM
    Planned
    October 12, 2025 at 6:00 AM

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers in the UK region. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Customers in the UK region may be experiencing delays with emails syncing into Triage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Karbon Practice Intelligence (KPI) workbooks may not load
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    This has been fixed, and we are currently monitoring.

  • Identified
    Identified

    The disruption is due to an upstream issue with a cloud service provider. We are actively working with them to resolve this.

  • Investigating
    Investigating

    We are currently investigating an issue impacting Karbon Practice Intelligence (KPI) workbooks from loading for some of our customers. Our team is working to determine the cause and will provide updates as soon as possible.

    Thank you for your patience. More information will be shared shortly.

Oct 2025 to Dec 2025

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