Karbon - Notice history

All systems operational

Karbon API - Operational

Integrations - Operational

Karbon Mobile App - Operational

Client Portal - Operational

Karbon Website - Operational

Karbon Academy - Operational

Karbon Community - Operational

Karbon Help - Operational

Notice history

Feb 2026

Some customers may be unable to access the Karbon Application
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    The disruption was caused by an outage affecting one of our upstream providers, Microsoft Azure. You can find more details on Azure’s status page.


    All Karbon systems are now fully operational. Our team will continue to monitor performance closely until Azure confirms their recovery is complete.

  • Monitoring
    Monitoring

    We're starting to see services recover and are continuing to monitor.

  • Investigating
    Investigating

    We are currently investigating an incident where some customers are unable to access the Karbon Application

Some customers are unable to attach messages to Timelines, post comments, or receive inbound emails in Triage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Scheduled Maintenance January 31, 2026 (US)
  • Completed
    February 01, 2026 at 6:35 AM
    Completed
    February 01, 2026 at 6:35 AM
    Maintenance has completed successfully.
  • In progress
    February 01, 2026 at 6:00 AM
    In progress
    February 01, 2026 at 6:00 AM
    Maintenance is now in progress
  • Planned
    February 01, 2026 at 6:00 AM
    Planned
    February 01, 2026 at 6:00 AM

    We are performing a scheduled system maintenance that may result in temporary platform unavailability for some customers. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Jan 2026

Deliverability Issues with Microsoft Email Services
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Karbon Triage sync is working across all providers and will continue to monitor this.

    This status will be changed to Resolved once we have notification from Microsoft that the issue has been fixed from their side.

  • Update
    Update

    An automated process is now in place to ensure continued processing of Gmail messages, significantly reducing the impact for customers not using Microsoft email providers.

    We’re currently waiting on Microsoft to resolve the issue on their side. In parallel, we’re confirming the best approach to safely restore M365 triage inbox sync once service is recovered.

  • Identified
    Identified

    Due to an ongoing Microsoft outage, some Karbon customers will experience delays in receiving emails.
    For more information, you can visit https://status.cloud.microsoft/

    When the issue is resolved, we'll update our status and confirm when emails are processing as expected.

Standard permission users unable to add tasks in Client Request section
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are downgrading the severity of this incident. We have identified a fix that will be in place early next week. We have a temporary workaround for users with Standard permissions: by granting all Work-Specific access, they will be able to add tasks in the Client Request section.

    We'll notify everyone who reached out when the fix is in place.

  • Investigating
    Investigating

    Investigating - Standard Users unable to add a task on Client Requests. We are currently investigating an issue where users with Standard permissions are unable to add tasks within the Client Request section. When attempting to add a task, users may see a blue loading indicator, but the task fails to save and disappears after the page is refreshed.

    Our team is actively working to identify the root cause and will provide further updates as soon as more information becomes available.

Dec 2025

Some users may be experiencing issues with Triage syncing in emails
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We are continuing to work on a fix for this incident. Some email messages are now being processed, but delays may still occur as we complete remediation.

  • Investigating
    Investigating
    We are currently investigating this incident.
Scheduled Maintenance December 13, 2025 (US)
  • Completed
    December 14, 2025 at 7:53 AM
    Completed
    December 14, 2025 at 7:53 AM
    Maintenance has completed successfully.
  • In progress
    December 14, 2025 at 6:00 AM
    In progress
    December 14, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    December 14, 2025 at 6:00 AM
    Planned
    December 14, 2025 at 6:00 AM

    We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Scheduled Maintenance December 6, 2025 (US)
  • Completed
    December 07, 2025 at 8:36 AM
    Completed
    December 07, 2025 at 8:36 AM
    Maintenance has completed successfully.
  • Update
    December 07, 2025 at 7:35 AM
    Update
    December 07, 2025 at 7:35 AM

    Our maintenance window is running longer than planned. We expect to complete the work within the next 60 minutes. Thank you for your patience.

  • In progress
    December 07, 2025 at 6:00 AM
    In progress
    December 07, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    December 07, 2025 at 6:00 AM
    Planned
    December 07, 2025 at 6:00 AM

    We are performing a scheduled system maintenance that may result in temporary platform unavailability. To ensure a smooth experience, we recommend saving your work beforehand to prevent any disruption.

Dec 2025 to Feb 2026

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