Karbon - Notice history

All systems operational

Karbon API - Operational

Integrations - Operational

Karbon Mobile App - Operational

Client Portal - Operational

Karbon Website - Operational

Karbon Academy - Operational

the Loft Community - Operational

Karbon Help - Operational

Notice history

Jun 2026

Karbon Login Issues- Blank Screen
  • Resolved
    Resolved

    This incident has been resolved. The login issue causing blank screens for some customers has been fully remediated. All users should now be able to log in to Karbon normally. We apologize for any disruption this caused to your workflow. If you continue to experience any issues, please reach out to our Support team.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring.

  • Investigating
    Investigating

    We are currently investigating reports of login failures affecting some customers. Users attempting to access Karbon are encountering a blank screen during the login process. While we're working on the fix, if you are impacted, please try logging in directly to https://app2.karbonhq.com/.

Unable to Log In to Karbon – ADSTS50011 Redirect URI Mismatch Error
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. Please try clearing your cache and cookies and trying an incognito/private browser if you are still experiencing issues.

  • Identified
    Identified

    We have identified an issue affecting some users attempting to log in to Karbon. Users may encounter an authentication error during the sign-in process, preventing access to the platform.

    Our engineering team is actively investigating the issue and working to determine the root cause.

    Workaround:
    While we investigate, users may be able to access Karbon by clearing their browser cache and cookies, then attempting to sign in again. Alternatively, try logging in using an incognito/private browsing window.

    We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Some users are experiencing access issues in the Australian domain
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our team has identified the root cause and deployed a fix. We are actively monitoring.

  • Investigating
    Investigating

    We are currently investigating reports of errors that occur when some customers attempt to access or use Karbon in Australia.

Replies to emails from a Work Timeline are not staying on the Timeline
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    The fix has now been released and deployed successfully. This applies to new email conversations created going forward and prevents the issue from occurring in those conversations.

    We will continue to monitor the results and provide further updates as needed.

  • Monitoring
    Monitoring

    Our team has completed work on a fix and is currently in the process of rolling it out. We will continue to monitor progress and provide further updates as the fix moves through deployment. Thank you for your patience while we work to resolve this issue.

  • Identified
    Identified

    We have identified an issue wherein client email replies to emails originating from a Work Item Timeline are not automatically staying on the Timeline. Our team is working on a fix for this, and we will provide another update as soon as we have a more concrete timeline. Thank you for your continued patience while we work to resolve this issue.

Xero integration isn't syncing invoices
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Our team is continuing to review and test the proposed fix for the Xero invoice syncing issue. To ensure the resolution is stable and minimizes disruption, the team is preparing a hotfix and completing the necessary validation before deployment.

    We will provide another update as soon as we have confirmation on the release timeline. Thank you for your continued patience while we work to resolve this issue.

  • Identified
    Identified

    Our team has identified the issue affecting Xero invoice syncing and is currently preparing a fix. We will continue to provide updates as progress is made. In the meantime, invoices may not sync between Karbon and Xero as expected. We appreciate your patience while we work to resolve this issue.

May 2026

Karbon Integrations disconnected
  • Resolved
    Resolved

    On May 25, a deployment change to our identity service caused existing OAuth sessions for several integrations to be de-authenticated. The affected connections could not be restored automatically, and users will need to reconnect each affected integration manually.

    What was affected: Integrations under Settings > Connected Apps > More Integrations (including HubSpot and Float), and BGL, DEXT, Gusto, and Ignition.

    What was not affected: Integrations on the Settings > Connected Apps page, such as QuickBooks Online and Xero, continued to work normally throughout.

    How to reconnect: In Karbon, go to Settings > Connected Apps > More Integrations and reconnect each relevant integration. For BGL, DEXT, Gusto, and Ignition, reconnect from within that app.

    We apologize for the disruption. If you need assistance, contact support@karbonhq.com.

Apr 2026

No notices reported this month

Apr 2026 to Jun 2026

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