Karbon - Notice history

All systems operational

Karbon API - Operational

Integrations - Operational

Karbon Mobile App - Operational

Client Portal - Operational

Karbon Website - Operational

Karbon Academy - Operational

Karbon Community - Operational

Karbon Help - Operational

Notice history

Jul 2025

No notices reported this month

Jun 2025

Issues loading documents in the E-signature feature
  • Resolved
    Resolved

    Our upstream provider has confirmed that the issue is resolved, and we can confirm that documents are loading correctly in E-signature tasks.

    We apologize for the disruption that this caused. If you continue to experience any issues, please reach out to support@karbonhq.com

  • Identified
    Identified

    We are currently investigating an incident impacting documents from loading in the E-signature feature. The disruption is due to an upstream issue with a third-party provider. We will share further updates as soon as more information becomes available.

Microsoft service disruption impacting email deliverability
  • Resolved
    Resolved

    After monitoring, Microsoft have confirmed that all services are up and running as expected. The impact began at 9:45 pm UTC and ended at 11:30 pm UTC on Monday, June 16, 2025.

    If you are still experiencing any issues with your email deliverability, please contact support@karbonhq.com.

  • Monitoring
    Monitoring

    Some Karbon customers using Outlook may be experiencing issues with email syncing. The problem originates from an issue within Microsoft's 365 services. Microsoft has acknowledged the issue and has implemented a fix. The impact started from 9:45pm UTC on Monday June 16th. Email processing should be improving now, and we'll continue to monitor the issue until we have a confirmed resolution.

Website Accessibility Issues in Some Regions
  • Resolved
    Resolved

    Our upstream provider has confirmed that the issue is resolved, and we can confirm that access to all of our pages has been restored for the impacted regions.

    We apologize for the disruption that this caused. If you continue to experience any issues, please reach out to support@karbonhq.com

  • Monitoring
    Monitoring

    Access to the affected sites has been restored. We're going to monitor this and provide an update in the next hour before considering this issue resolved.

  • Identified
    Identified

    We are continuing to monitor an accessibility issue affecting our websites in certain regions. The issue remains ongoing and appears to be related to an upstream problem with a third-party provider that supports our web infrastructure.

    At this time, we are still awaiting further updates or resolution from the provider. We remain in contact with them and will share more information as soon as it becomes available.

    Affected Sites:

    🔒 Please note: This issue does not affect the Karbon application. Access to your Karbon account and core functionality remains fully operational.

  • Investigating
    Investigating

    We are currently investigating an accessibility issue affecting our websites in certain regions. Users may be unable to load our websites or may experience degraded performance.

    Affected Sites:

    ·       karbonhq.com

    ·       developers.karbonhq.com

    ·       community.karbonhq.com

    The disruption appears to be related to an upstream issue with a third-party provider that supports our web infrastructure. We will share further updates as soon as more information becomes available.

    🔒 Please note: This issue does not affect the Karbon application. Access to your Karbon account and core functionality remains fully operational.

Scheduled Maintenance June 8, 2025
  • Completed
    June 08, 2025 at 7:44 AM
    Completed
    June 08, 2025 at 7:44 AM
    Maintenance has completed successfully.
  • In progress
    June 08, 2025 at 7:00 AM
    In progress
    June 08, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    June 08, 2025 at 7:00 AM
    Planned
    June 08, 2025 at 7:00 AM

    We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption

May 2025

Scheduled Maintenance May 11, 2025
  • Completed
    May 11, 2025 at 8:23 AM
    Completed
    May 11, 2025 at 8:23 AM

    Maintenance has completed successfully

  • In progress
    May 11, 2025 at 7:00 AM
    In progress
    May 11, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    May 11, 2025 at 7:00 AM
    Planned
    May 11, 2025 at 7:00 AM

    We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption.

Scheduled Maintenance May 4, 2025
  • Completed
    May 04, 2025 at 9:00 AM
    Completed
    May 04, 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    May 04, 2025 at 7:00 AM
    In progress
    May 04, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    May 04, 2025 at 7:00 AM
    Planned
    May 04, 2025 at 7:00 AM

    We will be undergoing a scheduled system maintenance. During this time, the platform may be temporarily unavailable. We recommend saving your work beforehand to avoid any disruption.

May 2025 to Jul 2025

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